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“excellent customer service”

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Fairfield Inn & Suites Indianapolis Airport
Ranked #66 of 182 Hotels in Indianapolis
Brighton, Michigan
Level 6 Contributor
115 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“excellent customer service”
Reviewed January 25, 2014

Stayed here for a swim meet weekend and started on the right foot. Had wanted a king room with the fridge for some snacks but also wanted my swimmer in a comfortable bed instead of a fold out so reserved two dbl beds. The manager heard my conversation and was able to place me in a room that met both my requests and still let us check in early. opened the breakfast early for the team that had to leave before 6am. Even gave grreat directions to dining and shopping. First rate all around.

Room Tip: Would go with the king for layout , fridge and microwave if the fold out works for you.
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nah1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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163 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Twinsburg, Ohio
Level 6 Contributor
411 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed January 20, 2014

We were driving West on I-70 and we were about 50 miles away and the snow was starting to fall again so I had my wife call to see if they had rooms. The response was "we have plenty of rooms" instead of pressuring us for a credit card to reserve a room. I have stayed at over a dozen Fairfield Inns in the last year so figure that it was a excellent price for the location, a good night's sleep ....... and a breakfast for 4 included in the room rate. I have found the Fairfield Inns to be a great place to stay if you do not need a full service hotel or luxury. The room was perfect and the desk clerk saw the kids and said "you will need more towels" (they usually have enough towels for two guests) and handed me a big stack of towels. The breakfast was perfect and glad to see they serve real steel cut oatmeal instead of the cheap instant junk. The morning staff was excellent too. Having a great staff makes the difference.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bruce C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fenton
Level 1 Contributor
3 reviews
Reviewed January 6, 2014

We booked a night but didn't get to stay because of weather. We stopped by the hotel to see about our reservation and were not sure if we were going to stay or not. It depended on the weather. The staff gave us a business card with the hotel number and told us they would hold the room till 7 till we could here about the weather. We definitely will stay at a Fairfield Inns again.

  • Stayed January 2014, traveled with family
    • Cleanliness
    • Service
Helpful?
Thank Dena W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 9, 2013 via mobile

We booked through Hotwire for an affordable weekend away in Indianapolis to see our Rams (hopefully but probably not) win a football game. Hotwire put us in the downtown location which was great, walking distance to the stadium, perfect location.

About ten minutes before leaving St. Louis, Hotwire called us to tell us the downtown location we were supposed to be in had overbooked and that we would be staying at this location. Admittedly we were disappointed. We had booked several months earlier in August. Bummer. After going back and forth with the woman at Hotwire it seemed like we were stuck out by the airport all weekend. We decided to call the airport location to make sure we confirmed and we found out we were actually staying there only one night and would still be downtown for the second. Why didn't Hotwire tell us? Anyway, that actually made us a lot happier since the day we wanted to be downtown was Sunday and staying downtown Saturday night, even if it meant switching hotels, was perfect.

Upon arrival they upgraded our room because they felt bad about the inconvenience. The room was nice, the service was fantastic and the included breakfast offered the next morning was more than we expected.

The only thing we would have even complained about was that Hotwire didn't communicate all of the details to us about the changes.. Which isn't the hotels responsibility. Fairfield did more than enough to make the situation right and we really appreciated it. Didn't even have to ask which made it all the better.

Stayed November 2013, traveled as a couple
Helpful?
1 Thank Jwuller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michigan
Level 6 Contributor
133 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed October 10, 2013

All Fairfield Inn & Suites are not equal. This is one of the best I have had the pleasure to stay at: clean and well maintained everywhere; super friendly and knowledgable front desk staff; a very convenient airport shuttle on half-hour schedule; very good recommendation to a local restaurant I had not noticed across the street (that really made my evening after a long day away from home); very fast, strong-signal free WiFi. The morning breakfast food service was OK . . . typical hot selection plus fruit and dairy, all well presented and clean eating area. The indoor pool would be welcome during Winter but I did not use it this Fall trip. There is a nice workout room with high quality machines. Also, guest laundry room! My room: one of the most comfortable I have stayed in with separate TV viewing area; refrigerator and microwave and coffee maker; ironing board and iron; comfy King bed; second TV for in-bed viewing; very large closet. Another bonus is the fuel station/convenience store across the side street.

Room Tip: No noise in a second floor (there are three levels) from the outside eventhough close to Indy Airpor...
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank deeMichigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Aurora, Illinois
Level 5 Contributor
63 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 5, 2013

Clean, front desk folks were nice and provided service with a smile. Clean and comfortable, fair price. Did the trick as we were on our way back home. Great water pressure and ample hot water. Would stay here again. Overall I would say this facility is run and kept well.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SLP18111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FFISIndyApt, Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review, October 15, 2013
What a flattering review you have provided for our property! Our efforts to be the cleanest and the friendliest are what drive us daily and I am so happy that we were able to execute this successfully during your stay! We understand how important shower pressure can be and I am happy to have met your needs in this regard. Please keep us in mind the next time you are in the area!

Kind Regards,

M. Cathleen Hennessey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Level 4 Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 26, 2013

We stayed one night in August at this hotel prior to a flight out from the Indianapolis Airport. It was quiet and convenient with a shuttle service both to and from the Airport. Upon our return the shuttle had a difficulty in picking us up. When called the staff member at the hotel told us to take a taxi to the hotel and they would pay for it as they did not want us to wait any longer.
Who could ask for more? We also used this hotel to leave our car while we were gone 8 days. This was at a cost of $20 - much less than at the airport. We will definitely stay here again. Breakfast was good also!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank labs7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FFISIndyApt, Manager at Fairfield Inn & Suites Indianapolis Airport, responded to this review, October 3, 2013
Hello! Thank you so much for taking the time to review our property! We truly appreciate your comments and are so pleased that you found our service to be excellent. We do all we can to go above and beyond for our guests and it makes us so happy to hear such wonderful feedback. We do apologize for any issues we may have been experiencing with our airport shuttle but thank you for your patience. I am so happy the staff could "make it right" for you and hope to see you back soon!

Sincerely,

M. Cathleen Hennessey
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Indianapolis Airport

Property: Fairfield Inn & Suites Indianapolis Airport
Address: 5220 W Southern Ave, Indianapolis, IN 46241-5132
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #66 of 182 Hotels in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Indianapolis Airport 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
The Fairfield Inn & Suites Indianapolis Airport offers a great location and free shuttle to make it the ideal place to stay while flying from the Indianapolis International Airport. This South West Indianapolis location is just ten minutes from IND Airport and Downtown Indianapolis. This hotel is just off I-465 and I-70 to provide easy access to Indy’s top destinations including Indianapolis Motor Speedway, Lucas Oil Stadium, Banker’s Life Fieldhouse, and White River State Park. Business travel is also made easy to companies like Eli Lilly, FedEx, and ExactTarget. Start your day off right at this Indy hotel, with a complimentary breakfast buffet. Guest rooms are 25% larger than standard hotel rooms, and feature free WiFi, Cable TV, and luxury bedding. Visit the Fairfield Inn Indianapolis Airport and enjoy one of the top Indianapolis Airport hotels. ... more   less 
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Also Known As:
Fairfield Inn Indianapolis Airport Hotel Indianapolis
Fairfield Indianapolis
Indianapolis Fairfield Inn

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