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“Convenient, comfortable hotel with Great Staff”

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Residence Inn Indianapolis Downtown on the Canal
Ranked #54 of 185 Hotels in Indianapolis
Certificate of Excellence
Reviewed July 30, 2014

I have stayed here several times on business trips of 4-5 days. I appreciate the spacious rooms with enough area to spread out and work. Full size fridge, range, microwave and dishes if you want to do your own cooking. Fresh, plentiful breakfast and evening managers reception with light dinner, beer and wine if you don't want to cook. Tidy fitness center and the swimming pool is large for a hotel. Located right on a canal that is great for walking running, biking. Walking distance to everything downtown and the White River State Park. The staff is very friendly and the single time I had a problem they bent over backwards to set things right. Overall, I felt like I was staying in a corporate apartment that included daily maid service and breakfast/dinner!!

  • Stayed: July 2014, traveled on business
    • Location
    • Cleanliness
    • Service
1  Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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172 - 178 of 347 reviews

Reviewed July 29, 2014

We booked this hotel for a girls night. It was clean, well maintained and in a great location. We were able to grab a taxi and get to where we needed to go for about $5.00. Check-in was quick and the room was comfortable. We enjoyed sitting outside over looking the canal. The breakfast the next morning was delicious.

Room Tip: Canal view is very nice.
  • Stayed: July 2014, traveled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank Tina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2014

The room was great with no outside noise and the view on the canal was wonderful. Walking distance to all Whitewater canal attractions. Extremely helpful staff. Locked doors on the canal insured safety.

  • Stayed: July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
2  Thank wdwmom1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2014

if you are looking for luxury stay elsewhere - if you are looking for a reasonable priced, 2 room suite that includes a pool for the kids, free breakfast and a good location then this is it! It's close enough to walk to the city's circle (take a stroller if you have a little one) and right on the canal. The kids had a great time feeding the ducks and riding a paddle boat, we had lunch steps away on the canal at the history museum and we enjoyed breakfast and happy hour at the hotel outside on the 2nd flr deck overlooking the canal. This place is not flawless but what hotel outside 4 stars is - My only big complaint would be the loud A/C that woke us up frequently throughout the night, however it is possible this was an isolated issue since we had stayed at this property previously and did not have a problem. The front desk staff were friendly and helpful. We stay in a number of all suite properties with our kids and this is one of our favs.

  • Stayed: July 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank MadMomof2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this reviewResponded October 16, 2014

Thank you! I appreciate you taking the time to share your feedback with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2014

I was there in June. I agree that rooms are nice and big, and that the location is very convenient.
The A/C system is not efficient, and it is extremely loud. I was asked to move twice during my stay because the A/C in both rooms was not working. The second time this happened it stopped working close to 1 am, and I was woken up by unusual noise and vibration from the A/C unit. The hotel is understaffed during the night hours (the days I was there, only one employee was there during the night), and they have no maintenance personnel available either. Both times, I was asked to move to a different room since the front desk could not send someone to try to fix the problem. The first time, I had to move myself, the front desk employee was alone and could not leave his post to either bring me the new key or to help me move.
Another problem I had is that one of the rooms that I occupied smelled like wet dog. It is great that the hotel is pet friendly but I question how clean they keep those carpets.
I would not recommend this hotel for people on business.

  • Stayed: June 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
2  Thank SJ-Traveler-01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this reviewResponded October 16, 2014

Thank you for your feedback. I apologize for the issues you experienced with our AC system. I am new to the hotel so I am not familiar with our ACs; however, I will certainly look into this. If you would like to further discuss your stay, please get in touch with me at the hotel. Thank you so much!

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Reviewed July 4, 2014

Stayed l night here on our way to Chicago. My family loves water, it was GREAT. We rented bikes & paddle boats our grand kids loved it. The room was nice size overlooking the canal. Would recommend it again. Only minus I saw was the pool area was very outdated.

Stayed: June 2014, traveled with family
Thank Sheilafrasher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2014 via mobile

We recently stayed here with our 3 kids. This hotel is updated with nice Appliances. It is right on the canal. You can take a walk on the canal, rent bikes, paddle boats, run... you can walk to some.museums and to the basketball hall of champions.

Stayed: June 2014, traveled with family
4  Thank SuperM0m74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Indianapolis Downtown on the Canal

Address: 350 W New York St, Indianapolis, IN 46202-3240
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Indianapolis
#29 Romantic Hotel in Indianapolis
#41 Business Hotel in Indianapolis
Price Range: $155 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Indianapolis Downtown on the Canal 3*
Number of rooms: 134
Official Description (provided by the hotel):
The Residence Inn Indianapolis Downtown on the Canal is the only hotel in downtown Indianapolis on the Historic Canal! Experience our modern look, high-tech amenities and beautiful views. Our Indy hotel on the Canal provides apartment-style suites with full kitchens, free WiFi, separate living areas and 32" flat-screen TVs. Enjoy complimentary grocery shopping service, free daily breakfast buffet and evening social hour plus the least expensive parking in downtown. From our balcony and terrace overlooking the Canal to our location just minutes from Lucas Oil Stadium, State Capitol and White River State Park, our pet-friendly Indy hotel on the Canal is perfectly positioned for great extended stays. Be sure to take a stroll on the adjacent running/walking path right outside our doors, rent a paddleboat, bike, Segway or feed the ducks! ... more   less 
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Also Known As:
Residence Inn Indianapolis Downtown On The Canal Hotel Indianapolis
Indianapolis Residence Inn

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