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“Excellent stay - definitely will be back”

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Residence Inn Indianapolis Downtown on the Canal
Ranked #37 of 179 Hotels in Indianapolis
Certificate of Excellence
Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent stay - definitely will be back”
Reviewed July 30, 2013

All of the staff members were extremely friendly and willing to help and not just employees who go through the motions because they're supposed to. The location of the hotel is excellent, as it is right in the middle of downtown and beautifully situated on the canal, which makes for a very serene feeling and pretty view. Breakfast offers many good choices and we enjoyed ours outside overlooking the canal, which was really peaceful and enjoyable. Our room was large, quiet, clean, and comfortable. We really enjoyed our stay, and I will definitely go back to the Residence Inn next time I'm in Indy.

Room Tip: Rooms on the canal offer a great view
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zepped8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnCanal, Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review, August 21, 2013
I could not be happier to read that our staff was clearly not 'going through motions' but instead going out of their way to help accommodate your needs during your stay at our hotel. You are correct in that our location is beautiful, our breakfast is a lovely amenity, and our suites are spacious and clean, but the fact that our staff made a difference in your stay is what makes me to proud to represent this hotel. Thank you for your review, and I hope to welcome you back to Indianapolis soon!

Sincerely,

Katie Boehner

Rooms Manager
Residence Inn by Marriott, Indianapolis on the Canal
317.822.0840
Katherine.Boehner@WhiteLodging.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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328 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (104)
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English first
Houma, Louisiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 30, 2013

We spent three nights during the Brickyard 400 weekend. Both hotel staff and quality of rooms were excellent. Other than the taxi to/from airport and the Indy Raceway, everything else we did was in short walking distance and the hotel is in great proximity to downtown restaurants, shopping, and nightclubs. We will be back!

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pernell P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnCanal, Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review, August 21, 2013
The Brickyard 400 is, of course, one of the busiest weeks in Indianapolis and I am so happy to read that our hotel accomodated your needs! We are only a short distance to the Speedway while still providing the convenience of the hundreds of shops and restaurants that Downtown Indianapolis has to offer! I look forward to welcoming you back next year, and thank you so much for reviewing your stay!

Sincerely,

Katie Boehner

Rooms Manager
Residence Inn by Marriott, Indianapolis on the Canal
317.822.0840
Katherine.Boehner@WhiteLodging.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Wayne, Indiana
1 review
Reviewed July 29, 2013

I almost hate to share my secrets of all of the ways the staff at the R.I. on the Canal accommodates us! I don't want it to be sold out all the time! However, 2,500 points, is 2,500 points! We travel to the RI Canal on the Canal in Indy several times a year for swim meets. Most of the meets we participate in are prelims and finals. Vicki and the staff have always bent over backwards to accommodate us. This past weekend 7/26 - 7/28 -2013, the staff made sure all of the swimmers staying the hotel had a hot breakfast by 6:00 a.m. every morning, as the swimmers had to be on deck by 6:45 a.m. Normally breakfast is not served until 7 a.m. THANK YOU! This past weekend was also the weekend of the Brickyard 500 Race in Indy, which normally draws quite a loud partying type of crowd. The hotel made everyone sign a contract of "non-partying" so that the hotel was quiet for the swimmers who had to be on deck Friday, Saturday & Sunday by 6:45 a.m. The hotel was so quiet. We were not waken one time during the night or in the afternoon when my son was sleeping between prelims and finals. And it has been like this each time we have stayed at this hotel over the past several years. There are other things that the hotel accommodated us with, but I'm keeping that to myself, because if the word gets out then everyone will expect it and I'm afraid that they won't be able to accommodate us in that department any more! Thank you Vicki and Staff! Vicki, we will miss you!

Room Tip: any room is fantstic
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Green Features: hotel has all practices that any hotel should offer
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnCanal, Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review, August 21, 2013
I couldn't be more thrilled to read that we are your home away from home in Indianapolis. You are 100% correct in that the 'bending over backwards' nature of our staff is due in no small part to the guidance of our former General Manager, Vicki Wicks. While we are incredibly proud of her promotion to opening the new SpringHill Suites in Bloomington, Indiana, we are also excited to learn from our new General Manager, Kirby Brown, who I promise will continue to exceed your expectations! Swim Championship weekends are always a busy time downtown, but I am so glad to hear that our efforts to accomodate your travels succeeded. Again, thank you so much for your review, and please let me know if I can help with any future needs!

Sincerely,

Katie Boehner

Rooms Manager
Residence Inn by Marriott, Indianapolis on the Canal
317.822.0840
Katherine.Boehner@WhiteLodging.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LAPORTE, IN
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 28, 2013

This is a very well managed hotel with excellent customer service. Upon entry you are greeted and helped immediately by very gracious and helpful staff. The rooms are fabulous and very well decorated in a modern traditional style. Our room overlooked the canal and canal walk. The view was great. The room contained a full kitchen with new stainless steel full sized refrigerator, dishwasher, microwave and glass cooktop. The hotel also offers the service of getting groceries for you and stocking your kitchen. The hotel provides coffee and microwave popcorn supply in your room daily. The rooms come with a wonderful full breakfast each morning in the lobby overlooking the canal. Each evening there is a social time in the lobby with free food and refreshments. The pool and fitness rooms are very nice as well. The one bedroom rooms were very clean and well maintained and very spacious with living room, eating area, desk work station, full separate bedroom and nice bathroom. Being able to walk out directly onto the beautiful and relaxing canal walk straight from the hotel is a wonderful perk. The hotel is only a short walk from downtown, Convention Center, and the Circle Center Mall Whether you are planning a one day or one month stay this is the place to stay.

Room Tip: Choose a room on the canal side and above the main floor.
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sherto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnCanal, Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review, August 21, 2013
Talk about a glowing review- might you be interested in a sales position? All joking aside, I greatly appreciate that you took the time to leave such a detailed review of our hotel. It sums up so many of the perks and amenities that we offer including location, decor, breakfast, evening social, and my personal favorite, staff service! Thank you so much for being so appreciative of your service and thank you again for reviewing your stay. We look forward to welcoming you back to Indianapolis!

Sincerely,

Katie Boehner

Rooms Manager
Residence Inn by Marriott, Indianapolis on the Canal
317.822.0840
Katherine.Boehner@WhiteLodging.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Batavia, Illinois
1 review
Reviewed July 27, 2013

Rooms are spacious, nice location for anyone who would like to exercise or enjoy the canal walk. Staff is friendly and accomodating. Breakfast area and food are both very good. I like the open balcony for outdoor dining. The after work reception has different items each day and makes a great meeting spot for guests.

Room Tip: Request a room with a canal view. Beware some are street level and people will walk right by your w...
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kate B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnCanal, Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review, August 21, 2013
I could not be more pleased to read the title of your review- 'friendly and accommodating' seems to sum up the above-and-beyond nature of our staff. I also love to read that you enjoyed what seems like a lovely breakfast on our patio and that you even partook in our evening reception! Our canal view rooms are certainly crowd pleasers, and I am glad you enjoyed your high level room. If ever a guest would like to make a particular request, please, always feel free to call ahead of time so we can best prepare for your arrival. If it is a last minute request, we will of course do our very best to accommodate during check-in. Many of our guests do prefer high floor views for the canal views, but we do have many guests who prefer the canal level due to its convenience to the activities themselves. Either way, we are happy to know how to best serve you! Please let me know if there is anything else with which I may be of assistance, and of course, have a wonderful week!

Sincerely,

Katie Boehner

Rooms Manager
Residence Inn by Marriott, Indianapolis on the Canal
317.822.0840
Katherine.Boehner@WhiteLodging.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
2 reviews
Reviewed July 25, 2013

The location of the hotel was wonderful. The staff was friendly and very helpful. The main drawback for us was the Air Conditioning Unit. It started with a loud bang/pop sound and turned into a sandpaper crunching noise as the air was blowing. I did request service on the unit. I was offered to change rooms. The new room had the same loud bang which tells me the Air Conditioning system is not great. It would prevent me from returning to this hotel.

Stayed July 2013, traveled with family
Helpful?
Thank 962Ann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnCanal, Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review, August 21, 2013
Firstly, thank you so much for reviewing our stay with us. I am especially pleased to hear that you enjoyed our staff service and location. However, I would like to sincerely apologize for any discomfort experienced during your stay. It is always our goal to prevent such occurances, and our engineering team is committed to keeping our hotel in top shape. Please contact me directly for any further discussions, and I hope that you will allow us the opportunity to welcome you back to Indianapolis on a future stay- I'd be happy to take care of you myself!

Sincerely,

Katie Boehner

Rooms Manager
Residence Inn by Marriott, Indianapolis on the Canal
317.822.0840
Katherine.Boehner@WhiteLodging.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
Reviewed July 18, 2013

Hotel staff was awesome, room was spacious and clean. The breakfast area was clean and the food was great lots to choose from. I was able to have my breakfast on the desk over seeing the canal and read my newspaper.We had a great time and this is one of the best Residence Inn I have stayed at.

Room Tip: I choose the 4th floor facing the water fountain - - what a view
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank avalle10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResidenceInnCanal, Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review, August 21, 2013
Thank you so much for reviewing your stay with us. Clean, friendly, yummy, and spacious- what more could we ask for? I'm so glad you enjoyed reading the paper on our patio. I agree that being the only hotel on the Indy Canal sure does have its perks! Please let me know if there is anything else with which I can help, including personally booking future reservations, and again, thank you!

Sincerely,

Katie Boehner

Rooms Manager
Residence Inn by Marriott, Indianapolis on the Canal
317.822.0840
Katherine.Boehner@WhiteLodging.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Indianapolis Downtown on the Canal

Property: Residence Inn Indianapolis Downtown on the Canal
Address: 350 W New York St, Indianapolis, IN 46202-3240
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Indianapolis
#29 Romantic Hotel in Indianapolis
#41 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Indianapolis Downtown on the Canal 3*
Number of rooms: 134
Official Description (provided by the hotel):
The Residence Inn Indianapolis Downtown on the Canal is the only hotel in downtown Indianapolis on the Historic Canal! Experience our modern look, high-tech amenities and beautiful views. Our Indy hotel on the Canal provides apartment-style suites with full kitchens, free WiFi, separate living areas and 32" flat-screen TVs. Enjoy complimentary grocery shopping service, free daily breakfast buffet and evening social hour plus the least expensive parking in downtown. From our balcony and terrace overlooking the Canal to our location just minutes from Lucas Oil Stadium, State Capitol and White River State Park, our pet-friendly Indy hotel on the Canal is perfectly positioned for great extended stays. Be sure to take a stroll on the adjacent running/walking path right outside our doors, rent a paddleboat, bike, Segway or feed the ducks! ... more   less 
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Also Known As:
Residence Inn Indianapolis Downtown On The Canal Hotel Indianapolis
Indianapolis Residence Inn

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