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“horrible”

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Express Inn Indianapolis
Ranked #163 of 182 Hotels in Indianapolis
Indiana, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“horrible”
Reviewed August 23, 2012

terrible place!!! even the bed bugs are moving somewhere better. The manager Shawn is a joke they will mislead you and take your money. They don't care about customer service or quality as long as they can get you to reserve before you see the place. don't think they will refund your money either

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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21 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Springdale, Arkansas
Level 5 Contributor
80 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 29, 2012

Well, we had read the other reviews and tried anyhow. We were in Indy for a NASCAR race. We had been to enough races to know stay in a hotel away from the track. Plus we were trying to save some money. The other reviews aren't that far off. We didnt' get scabies - but it was VERY dirty. I don't mean a little I mean grossly. There was some sort of huge stain right inside the door. But at first that was all we saw. However, the bathroom was really bad. Other peoples hair and yukky mildew. The tub looked really old and not taken care of. The towels weren't dirty, but they were dingy and stained - which REALLY shows on white. The sheets were the same story. Not dirty, but dingy and stained. The TV worked but was distored on the top 1/3 of the screen. The dresser was obviously in a bit of disrepair and not level as the two drawers didn't stay shut. The tub didn't drain. So we were waiting about 20 minutes between each persons shower before the next could go. I mean, for one night, whatever. The bed wasn't great... but in the end, we were in the room less than 12 hrs. What really made us angry, the breakfast in the morn (also a joke) had coffee. I got one for my husband and I. Took a sip... IT WAS COLD! Dirty bathroom. Old, worn down beds. Stains on the carpet.... COLD COFFEE! Ick. Wont stay here again.

Room Tip: Probably should just skip this joint
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Heather F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 25, 2012

OMG the pictures of this Hotel are a lie. Stated it had a Pool - it does not. Its ran down, Dirty, my kids caught scabies from here. Worst Hotel ever, the manager is very rude - NOT customer friendly. The manager did not want to give me a refund. Dont Go there!!!!

Room Tip: Dont stay here at all its Infected- Scabies are MITES that borrow into your skin.
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  • Stayed July 2012, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dothedangthang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schaumburg, Illinois
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 28, 2011

Beware - Stay away from this motel. We reserved 3 rooms with king size/ non smoking beds. We got 3 standard smoking rooms instead. The room were very dirty and poorly kept. One of the rooms already had someone staying in that room. Very scary place ! We walked out in 5 minutes. Knight Inn charged my credit card and refused to refund even though we didn't stay. Save you money, keep safe, and stay away from this place !

  • Stayed October 2011, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
4 Thank hari m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Level 4 Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 31, 2011

On a recent trip for a concert, we had reserved a room at this Knights Inn location. The lobby was clean, but had an employee (family member) sleeping on the couch. We checked in, were sent to our room at the back part of the property (property seemed vacant) and driving up to the parking space, the property just looked deserted/run down. Every single room had a "protected by ADT" sticker on the window. Upon entering, the room was dirty. The walls and lamp shade was stained like someone sprayed soda all over. When checking the bed for bedbugs which we do with any hotel, there were none but under/behind the bed was beyond dirty with plenty of trash, and looked untouched for years. The bed sheets were not fitted. The pillows were super thin, only two on the bed, with both the bed and pillows being uncomfortable. The bathroom was dirty, and was super small, with almost enough room for one person. There was a big piese of loose plywood where maybe a cabinet under the sink used to be. The TV remote did not power the TV, but did change the channels. The TV, very old had picture problems on each channel with the top quarter being scrambled but the bottom 3/4 ok, still very annoying. The floorboards were wobbly near the bed and felt like you would fall through. The only positive side to the hotel was that you could park directly in front of your room/door. This hotel is so run down and reminded us of a horror flick. After only 10 minutes in the room, we got a refund and left. This property should not be renovated, it should be torn down.

Room Tip: Go elsewhere, even sleeping in your car is better then here.
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  • Stayed August 2011, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank radze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester NY
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 12, 2010

Had to travel to Indianapolis due to family emergency. Booked a hotel that was close to Methodist Hospital. I would rather have slept in a ditch than this hotel. It was VERY dirty!! While checking in I noticed that the lobby was not to bad. The clerk said he was giving us the BEST room. (If that was the best room I would hate to see what a bad room looked like)!! It didnt look like the floors have been vaccuumed in a year, the walls were filthy, cobwebs everywhere and old toothpaste in the sink!!! Thats just to mention some of the filth!! If it hadnt been so late when we arrived we would have left and went someplace else!! The hotel website also said it had free high speed internet, i went to the office when I was unable to get a connection I went to the office to ask what was wrong and I was told they dont have it any longer and he walked away from me!! I would NOT recommend this hotel to any one!!!!! Thank God we only had to stay there for one night!!!

  • Stayed March 2010, traveled with family
    • Value
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Helpful?
1 Thank beachlover1919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, WI
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 11, 2009

The Samoyed Nationals were on the east side on Indianapolis at a conference center very close to this Knight's Inn. We read the previous reviews of this establishment and I must admit, I was quite worried. My husband went out early in the week ahead of the rest of us. The plan was that if all rang true we would find somewhere else at least before I got there with our daughter. It is almost impossible to find rooms with queen beds, and since we all are quite tall (over six feet) including our daughter) we need the queen bed for length.Pleased to say he loved it. It has a queen size bed with a bed couch, which we didn't anticipate. The room was clean and orderly as anyone would expect. The staff was helpful and accomodating. It was nice and quiet...restful after our long day at the dog shows. As it turned out, our time was cut short because friends of ours became quite ill and we had to drive their car back to Milwaukee. They very willingly reimbursed us for two rooms. THANK YOU, Knight's Inn for making our stay in Indianapolis so enjoyable. This was definitely worth the chance we took.

  • Stayed October 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RozesOfSharon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Express Inn Indianapolis

Property: Express Inn Indianapolis
Address: 7101 E 21st St, Exit 89, Indianapolis, IN 46219-1761 (Formerly Knights Inn Indianapolis East)
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #163 of 182 Hotels in Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:2 star — Express Inn Indianapolis 2*
Number of rooms: 97
Reservation Options:
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Also Known As:
Knights Inn Indianapolis
Indianapolis Knights Inn

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