The hotel is nice for its price range. Room had plenty of space. Decor is nice, simple and modern. Cleanliness was a 3.5/5 for me, though many hotels do not match my obsessive compulsive urge to clean so I always keep disinfectant spray and wipes with me just in case. I found dust in the small squares of the vent, strands of hair in the drawer where the hair dryer is kept, and some sticky residue on one of the handles to open the curtains. Nothing too major but I didn't want these findings to go unsaid. Location is good, especially great if you're in town to do some shopping.
The main reason I enjoyed my stay at this hotel is because of the customer service. I booked my stay through a third-party website for two nights. When I placed the booking I didn't realize it was for the wrong nights - booked for Wednesday night and Friday night. I wanted to stay for Wednesday night and Thursday night. All rooms for Thursday night were already booked, so the third-party website had automatically made the booking for the next available night. On this particular booking through the website with this hotel, it specifically said no refunds on cancellations, no shows and re-books. I called the customer service line for the third-party website to ask about this policy and their representative told me that my hotel has very strict rules on refunds and fees and that getting my money back would not be possible. The representative could not stress enough that this was not their fault, but the hotels.
I went down to the lobby to tell the attendant about this issue and he told me that they would be happy to refund my money if the third-party website would be willing. I called the third-party customer service line back and quoted the attendant. Not to make this story any longer than it needs to be, the third-party website really was out for what they thought would be an easy scam. Happily ever after, I got my money back. Thank you to all of the helpful and friendly staff!
- Official Description (provided by the hotel):
- 124 rooms - Hyatt Place Indianapolis Keystone combines style & innovation to create a completely new hotel experience. Guests enjoy free WI-FI throughout the hotel, Hyatt Grand beds, 42" flat panel HDTV with pay-per-view movies and complimentary breakfast each morning. In addition, there's the 24-hour StayFit Hyatt fitness center, a 24/7 menu featuring made-to-otder food & refreshments always available. Starbucks coffee drinks and a full lobby bar as a place to relax and unwind. The hotel is in the center of all the action at Keystone at the Crossing - upscale shopping, dining and entertainment. Welcome to a different place - Hyatt Place. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Place Indianapolis/Keystone Hotel Indianapolis
- Hyatt Indianapolis
- Indianapolis Hyatt