My family and I arrived at the Super 8 motel and were booked into 2 rooms. I specifically told the desk clerk that I was traveling with my wife and 4 children, including 2 teenage daughters. After dropping bags off in the rooms we had to leave for dinner to share our awful room stories. Among the concerns: the building was clearly occupied by weekly ( or longer) tenants and upon our entry we were watched every moment we were outside and felt very uncomfortable and unsafe. One neighbor propped open his door to watch us and revealed a trash heap of a room with dozens of empty bottles and cans. When we walked out 5 minutes later one room's blinds were wide open and a couple lay on the bed. In one room the bathroom grout was full of mold, the carpet was torn, the mattress/box spring was largely and noticeably stained, and the room smelled badly. The other room on the other side of the building had what appeared to be either feces or vomit on a wall (one son took pictures on his phone and showed the desk attendant). As another son declared to the other that he was going outside and the 'tenant' from the adjoining room must've heard and exited at the very same time and accosted him. At dinner we compared notes and made a decision to cancel the booking. The desk attendant told us that we had a 15-minute window to cancel, and that an hour had elapsed. I asked her to reconsider or provide some help, as my wife and children did not feel safe or in clean/secure/sanitary settings. She called a manager who evidently authorized our request to cancel the reservation and not charge us for the rooms.
Sadly, the rooms were charged to my credit card and when I emailed the manager (listed on the bill) the email bounced and was returned as 'undeliverable'. I next contacted Super 8 parent company but have not heard back. I expect I will have to fight to get my refund from this place even though we NEVER STAYED IN A ROOM. This place should be shut down - Super 8 should be ashamed to have their name on this franchise.
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- Also Known As:
- Super 8 Motel Indianapolis / Ne / Castleton Area Hotel Indianapolis
- Indianapolis Super 8
- Indianapolis Super Eight
- Super 8 Indianapolis
- Super Eight Indianapolis