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“Good hotel, needs to change up the breakfast”

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BEST WESTERN Country Suites
Ranked #48 of 178 Hotels in Indianapolis
GreenLeadersBronze level
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249 reviews from our community

Traveler rating
    110
    89
    27
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
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English first
Loose Creek Missouri
Level Contributor
82 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 bubbles Reviewed November 30, 2012

Manger Bill M. is less than professional. Actually he is down right agressive with his rude attitude. This area of Indy has better hotels nearby. Hotel is run down appearing from the outside, parking lot in bad repair. My family had reservations made months in advance and the manager called and said they had a large bus make reservation so ours were cancelled this just days from our arrival. No assist to make a new reservation. We were going to try this hotel because they had suites. Fortunately, my favorite chain, Drury was nearby. They provided a wonderful stay for my family. The Drury team made the management at Country Inn and Suites look so nasty. I will always choose the Drury. Avoid the Best Western Country Suites, sorry they may just cancell you right before the holiday because a bus is coming. Oh, I will mention the Drury had a bus come in too, however, our rooms were not overtaken.

  • Stayed November 2012, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank RacieKate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millersburg, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed November 15, 2012

Based upon the management ineptness it is just as well that I don't visit this hotel. Over Thanksgiving, my wife and I arranged getting together with our respective parents in Indianapolis. We booked three rooms in August, one of them being handicapped for my 65+ year old mother. Eight days before our intended stay, "Bill" called my wife to tell her that they had cancelled our handicapped room because they had overbooked their hotel. Then he stated that it had to be taken for part of a larger group. Then "bill" said that there was a pipe-break and the room wasn't available because it was being repaired. This sounds very suspicious, considering they would have had eight days to repair it. When I called "bill" to get some answers he continued to interrupt me while civilly asking about options. After asking him to stop interrupting me "bill" refused to give the number of an alternate hotel, and hung-up on me. Dissatisfied with his belligerence, I called Best Western customer service. It should be noted here that Best Western Customer service is a contradiction of terms. The woman i spoke with there told me that their policy in this type of situation is to arrange for a hotel room of comparable value and pay the difference, should it be greater cost. She called "bill" to get the information to fulfill their policy. She never called back and we never received the needed info from "bill."
In summation, this location is run in an extremely unprofessional manner. The policies of Best Western mean nothing, so I question the integrity of such an establishment. In the future, not only will I avoid this location, but never stay at a Best Western again.

  • Stayed November 2012, traveled with family
    • Service
Helpful?
2 Thank Keagan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago Heights, Illinois
Level Contributor
155 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed October 28, 2012

We stayed here because of the location, close to Butler University and because of the price. Very friendly and helpful staff. Bill was great! I really liked the way the room was set up too, a separate sitting room with a couch and a tv. The bathroom was between the sitting room and the bedroom. The only bad things were the tv in the bedroom didn't work and the elevator was not working either. Very close to shopping and restaurants and Costco!

Room Tip: Get a room on the 2nd floor toward the back of the hotel, it's quiet
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sewfastnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Wayne, Indiana
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed April 10, 2012

This property is well located near restaurants, shopping, and businesses. It isn't the most luxurious place, but it is just fine for an overnight while on business in Indy.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank buckeyesrule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
326 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
5 of 5 bubbles Reviewed December 11, 2011

Checking in is always easy. They have been remodeling the rooms but we are always on the bottom floor with King size bed and it is very nice. Our rooms have always been clean. The breakfast is good ...Our grandson said he 'loves!!' their breakfast. lol We stop here when we go through........

Room Tip: Sign up with BestWestern...when you arrive and use your card or reserve with it online..this hotel u...
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  • Stayed August 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank makerofdreams1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Country Suites

Property: BEST WESTERN Country Suites
Address: 3871 West 92nd Street, Indianapolis, IN 46268
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#6 Best Value Hotel in Indianapolis
#12 Green Hotel in Indianapolis
#28 Romantic Hotel in Indianapolis
#28 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Country Suites 2.5*
Number of rooms: 37
Official Description (provided by the hotel):
In the words of several of my guests "Indy's Best Kept Secret" Or "This is a Gem of a hotel" We are an all suites hotel on the northwest side of Indianapolis with easy access to downtown & interstates you are just minutes from anywhere in the city. We are unique to the hotel industry offering 2 room suites with a buffet style hot breakfast, 24 hour business center and a 24 hour fitness center in addition to access to Costco & LA Fitness. We are 2 blocks away from The Pyramids of Indianapolis and Caribbean Cove's indoor Water Park. ... more   less 
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Also Known As:
Best Western Indianapolis
Indianapolis Best Western
Best Western Country Hotel

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