I just came back from a Saturday overnight stay at the Holiday Inn/Caribbean Cove in Indianapolis. I can say it actually pains me about the money it cost and the time (and gas money)spent getting there for the overall experience we had. We started off on a bad note because a customer service person working at the Reservation center neglected to say they charge you the entire amount at the time of making the reservation. My sister thought she was simply reserving four rooms with her credit card number and we would all pay directly when we arrived (This was over a month prior to the stay) She was shocked to find they charged her card the entire amount and left her in a dire situation because she was only a few dollars shy from hitting her credit limit. The rooms were $286.00 per night with the entry to the Water Room. (Meaning they charged her $1,144 without telling her and over a month prior to our stay!) This was the least expensive rate we could find because of "so-called" Spring Break. When I called to complain, they said their policy guidelines were displayed on the internet. (The only problem is we chose not to go through the internet to make the reservations) The lady I spoke with said it was a common problem, and had we called the hotel directly...that wouldn't have happened as we would have been notified of this policy. (Again, how would we know that?) She said she could refund the money and charge us all seperately, but it would take around 14 days for the refund to go through on my sister's credit card. (And of course, our cards would be charged immediately!) Anyway, when we arrived around noon for our stay, there was a line at least 20 people long trying to check in. They had no rooms ready, but said we could put our bags in their baggage room and head to the water"park". They said to keep checking back about a room coming available. Very unfriendly people at the front desk, though the bellman was quite nice. (But in all fairness, they were probably just flustered over the disorganization) We then went to this small, dirty locker room to change. I couldn't believe for what we paid, this is where they made people change. No privacy at all, dirty carpet, and lockers that charged 50 cents each time you needed to re-open and close it. It was crammed with women and children all trying to get into their bathing suits in a room about 8'x 6'. In addition. restrooms (with two stalls for all of these people) were in a totally seperate area in the hotel atrium. We then went into the waterpark room and it was packed with people. There were super long lines to go down the tubes, and even to get an intertube to go on their "Lazy River." Unfortuantly for me, the only good area for my three year old had really cold water. Once she got a feel for the warm water in the other areas that were deeper, she wanted nothing to do with the cold water area that was supposed to be for her age group. In fact, she liked the pool and jaccuzi in the regular hotel best of all. We finally got our rooms, which were mediocre at best. They were not cleaned well with crumbs all over the floor. In the atrium area below, it was crazy with all of the empty pizza boxes and birthday cake boxes all over the tables. The Jacuzzi had litter and a half eaten Oreo cookie on the floor. I noticed the next day, it was still there. It made me wonder who, if anyone, maintains the pool and Jaccuzi. I didn't even consider the restaurants in this hotel because of the other reviews, but other family members did have breakfast buffet there, and verified the food was just okay. The word must be out because the first three chain restaurants on the street by the hotel had waits over an hour long. By the time we hit the fourth one, there was no wait. In addition, the elevator was so slow I rarely used it. It was just so much quicker to walk three flights in the smelly stairwell. In all fairness, I do realize now this place is just not my idea of "fun" , but many other people seem to enjoy this type of get-away. I had never been to one of these hotel-water "parks" before, so I didn't know what to expect. The bottom line is it was probably just too crowded at the time we chose to go there. If it would have been less expensive, I don't think I would have minded it so much. It just seemed to be a real "down-scale" experience for a moderately "upscale" pricetag. I also have a real problem with them charging you the total cost when you make your reservation. I just kept thinking of all the so many nicer places we could have been staying for the money.
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- Also Known As:
- Caribbean Cove Hotel And Conference Center
- Caribbean Cove Hotel Indianapolis
- Holiday Inn Indianapolis
- Carribean Cove Indianapolis
- Indianapolis Holiday Inn