If you are ever in Indianapolis never stay at the Caribbean Cove Indoor Water Park. Why? You ask. On my first stay there I did not get the room I booked and instead of upgrading the room I was downgraded. The hallways were dirty (discarded food in the stairways) and there was an orange electrical cord running from some random closet to behind the pop machines, which was outside of the pool area. The fire alarm went off at least five times over night, I say at least five because I stopped leaving the room after three and was only able to keep my eyes open for two more. The free breakfast had a great presentation but the potatoes were almost raw and the 50/50 orange juice (50% juice + 50% water = 100% gross) was not good either. The shower worked well though, at least on the floor above me because it was coming through the ceiling into my shower area. After my stay I brought all these matters to the general manager’s (gm)attention who was unapologetic but he did take credit for sending me a free nights stay which I was told I would receive from the lady at the front desk anyway. I tried to redeem the free nights stay on NYE because there was no mention of blackout dates on the letter. In fact I was told to present the letter at checkout after talking with someone at reservations. To be safe I thought I would mention it when I checked in and was told that they would not honor the letter during this time. I spoke with the (gm) again and he said yes he could honor the letter if wanted to but he "didn't feel like it." I found a room at the Embassy Suites and canceled the room at Caribbean Cove. While in the ridiculously long line waiting for a refund I was able to corner a staff member of the Caribbean Cove, told her my situation and she returned back with a message from the gm that he would honor the letter. Which was too late by now, I had already book my room at the Embassy Suites. My family's NYE celebration was not as enjoyable because I trying to fulfill a promise to my daughter to take her back to the water park before the year was out. The water park and the staff were ok but the rest of my experience, including my conversations with the gm, was very unprofessional and had a "so what" kind of attitude about it.
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- Also Known As:
- Caribbean Cove Hotel And Conference Center
- Caribbean Cove Hotel Indianapolis
- Holiday Inn Indianapolis
- Carribean Cove Indianapolis
- Indianapolis Holiday Inn