I booked this room online in early March 2012 so I could attend the Indy 500 for the weekend. The rate was lower, but with the hitch that I had to pay up front. The savings was good enough, and I usually stay at Marriott hotels, so I went ahead and provided by credit card information to process the charge.
We arrived late in the evening on a Thursday, greeted by a very friendly front desk representative. The service was great! We got right into out room. All was in place as expected. the stay was enjoyable, with the basic comforts as you would expect. The hotel is a bit dated, but not run down.
My issue came at checkout. Even though I had my online receipt showing I approved the charge back in March (it's now May), I was told that this must have fallen through the cracks, as the charge did not get processed at the actual hotel location. To keep this short, it turns out that the online form to reserve the room sends the information to the local hotel front desk, who in turn is expected to manually process the charge. Needless to say, I had to pay for the room, but was not pleased at the false expectation. Either Marriott needs to change their e-commerce automation, or make it bit more clear as to the process when customer reserve rooms online. Next time, I will just call the local hotel at book the room live.
- Official Description (provided by the hotel):
- The newly renovated TownePlace Suites Indianapolis Park 100 hotel is located on the northwest side of Indianapolis, just off the I-465 and 71st Street interchange and center to the Park 100 business park. Our hotel is 15 minutes from downtown Indianapolis, local attractions and businesses such as Interactive Intelligence, Brightpoint, ConAgra Foods, Eli Lilly, and Dow Agrosciences. Our residential and extended stay hotel features refreshed and spacious studio, one and two bedroom suites, fully equipped kitchens with new amenities, on-site business center servicing you 24 hours, and a market with snacks and beverages. Enjoy our fitness room and outdoor pool (seasonal) or catch up with complimentary high speed internet (WiFi and wired) at our Marriott hotel in Indianapolis. For your convenience, there is a guest laundry room on the premises. TownePlace Suites Indianapolis Park 100 is your simple solution for both short-term and extended stays in Indianapolis, Indiana designed so you can Work, Live and Play! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Orbitz, Hotels.com, Hotwire, Travelocity, Marriott, TripOnline SA, Cheap Tickets, Cancelon, HotelQuickly and HRS so you can book your TownePlace Suites Indianapolis Park 100 reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Towneplace Suites Indianapolis Nw Hotel Indianapolis