I was pleased with the location and our room at this facility. Check in went well and we got settled in with no problems. Later that afternoon we discovered we had only one coffee in the room so we decided to go to the lobby for a coup of coffee. When we asked where the courtesy coffee center was we were told that they did not have one. We were further advised that they had gone with the Starbucks line and under contract they could not furnish coffee as it would be considered competition.
It seems to me that the patrons are whom should be considered in this type of decision. Marriott has taken sides with Profit over Patrons and I do not like this attitude.
We stayed there for three nights and at no time did the personnel ever leave over one decaf and one regular coffee in our room and then only two cups to prepare them in. This is not what you expect for a $100 room, Not from Marriott. There were three of us in our room.
A storm was coming in on Sunday so we had changed our daughters flight to a earlier one and I took her to the Airport. My wife stayed and packed up our stuff so that we could hit the road prior to the storm hitting.
When I returned I noticed a small silver box on the night stand but figured she was putting it into her purse. She forgot and left it in the room and we drove back to Florida.
I emailed Marriott and told them that we had left the box and possibly an earring that was white gold with diamonds running down the center. I was advised that these items were not in the room and turned in by their employees. We know for a fact the box was on the table, that it had an expensive pair of tweezers int.
I was advised that their employees would not have kept such an item. I advised the manager that he had better start keeping a closer eye on his employees as I know for a fact the box was left on the night stand.
Also in this stay there were a group of people on the floor above us that kept running and banging on the floor and this made our stay a bit more stressful. I believe they were some soccer players, or from he sound maybe basketball players.
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- Also Known As:
- Courtyard Indianapolis South Hotel Indianapolis
- Indianapolis Marriott
- Indianapolis Courtyard