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“Great staff, great hotel”

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Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
Ranked #33 of 182 Hotels in Indianapolis
Certificate of Excellence
Three rivers
2 reviews
“Great staff, great hotel”
Reviewed February 11, 2014

Staff is very nice and go the extra mile. Manager arrange transportation and even phoned the store and asked them to stay open past closing so I could get a flash drive since mine was broken. Room is very nice and the jet tub was an extra bonus!

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PambMichigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, February 14, 2014
PambMichigan,
We appreciate you complimenting our staff and manager assisting your needs during your recent stay, and we are glad, also, that you enjoyed the jet tub in your room. We look forward to seeing you again when your travels bring you back to Indianapolis.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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295 reviews from our community

Traveler rating
    162
    86
    24
    13
    10
See reviews for
91
45
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86
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Russian first
  • Spanish first
  • Any
English first
1 review
Reviewed February 11, 2014 via mobile

Debbie at the front and the manager, Harry Ghoman exceeded the expectations for my coworkers and myself during our 3 week stay. The rooms were clean and the quality was exceptional. This is definately best holiday inn express in the US.

Stayed February 2014, traveled on business
Helpful?
Thank Aaron P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, February 14, 2014
Aaron P,
Thank you for your positive comments regarding Debbie with the front desk team, and Harry the manager. They represent our staff who work hard to provide the clean and friendly enviroment you experienced during your 3 weeks with us. We look forward to our next opportunity to service your travel needs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winona Lake, Indiana
2 reviews
Reviewed February 7, 2014

We stayed and utilized the parking while flying to Florida. From our greeting and upgraded room to our great shuttle driver Doug it was a great experience. But that's not all, when we returned we called for shuttle and they said they would soon be there. After a bit of a wait and communication with driver we found out a child had become sick while heading for drop off and they had to go back to hotel to drop off sick child. We decided just to get a cab because we wanted to get home. When we were dropped off by cab and in our car the manager came up and ask what happened. We explained and he apologized opened up his own wallet and paid for cab, now that is awesome. Staying again to head off on another trip.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Absmut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, February 14, 2014
Absmut,
Thank you for your positive comments regarding Doug, your shuttle driver, and the tremendous guest service our manager Harry provided when you had to take a taxi back to the hotel at the conclusion of the Sleep, Park, & Fly package, one of our most popular ones. We look forward to seeing you again next time you travel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, United States
Level 5 Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 5, 2014

Due to a snow storm, booked here on short notice rather than my usual Indy stop. Surprised at how excellent was service from welcoming staff (showed to elevator and explained commons area and amenities), enjoyed comradery (sp?) watching a basketball game on TV in common area. Owner Harrty Ghoman friendly and helpful. For me, had some favorable aspects of a B&B rather than a franchise of a large chain. Normally stay at slightly more luxurious places, but this merits return.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, February 14, 2014
johnjohnson1010,
We appreciate your comments, especially those recognizing Mr. Ghoman and the team spirit of the staff here at the hotel. Although you visit was unplanned, I am pleased you experienced the comfort and luxury you are accustomed to. We welcome the opportunity to host you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 3, 2014 via mobile

Our stay was 01/31/14 - 02/02/14. This hotel was very clean, staff very friendly. Great breakfast buffet. Reasonably priced. We were very pleased. Will definately stay here during our next visit to the Indy area.

Stayed February 2014, traveled with family
Helpful?
Thank Cynthia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, February 14, 2014
Cindy S,
Thank you for complimenting our staff and hotel's amenities during your recent stay. We look forward to you staying with us again the next time you are in Indianapolis.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Level 6 Contributor
150 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed February 2, 2014

I selected this property because of what I read on TA, the fact that we could leave our car for 10 days, & they have a 24 shuttle service. When we checked in I was impressed by the lobby. The manager introduced himself to us. I showed him my TA luggage tags. I'm thinking I'll be doing that more often :-) He upgraded us to a suite at no charge. I can't compare this property to others in the area since this was our first time flying out of this airport. I'm thinking I might try another property next time so I can have something to compare it to. We have always flown from O'Hare but we now live closer to this airport.
The shuttle service was fine going to the airport. Coming back was a different story. We waited quite awhile. When its late and you're tired from traveling its frustrating. We were picked up in a regular size van. There was also another couple. I had to climb in the very back row. There was barely enough room for all of our luggage.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LynnesPicks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, February 13, 2014
LynnesPick,
Thank you for your comments to TripAdvisor on our behalf. I am pleased the hotel met your expectations based on reviews you had read on our behalf from other travelers. We are pleased to offer a shuttle service and try our best to accomodate all of our guests needs. We anticipate we will become your regular hotel when you stay in Indianapolis.
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Champaign, Illinois
1 review
Reviewed January 19, 2014

I have stayed at several Holiday Inn Express but this one was by far the best one ever. The personnel was great. The stay was phenomenal. I would definitely recommend this hotel. It was very nice and clean.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mstee2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review, February 13, 2014
Mstee2,
Thank you for your praise for our personnel and recommendation of the hotel. It was our pleasure to provide a clean and friendly atmosphere for your stay with us. We look forward to your next trip through Indianapolis.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

Property: Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
Address: 5855 Rockville Rd, Indianapolis, IN 46224-9120 (Formerly Comfort Inn & Suites West)
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Romantic Hotel in Indianapolis
#23 Business Hotel in Indianapolis
#38 Family Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area 3*
Number of rooms: 94
Official Description (provided by the hotel):
Conveniently located near Indianapolis Motor Speedway, Banker's Life Fieldhouse, Lucas Oil Stadium, Victory Field, Lucas Oil Raceway Park, 8 Second Saloon and the NCAA Hall of Champions.Enjoy our proximity to downtown Indianapolis, Indiana Government Center, Indianapolis Convention Center, as well as Butler University, University of Indianapolis and Indiana University-Purdue University Indianapolis (IUPUI).Take advantage of our excellent customer service, 24hr Airport Shuttle or our popular packages including Park, Sleep & Fly. Come visit us! ... more   less 
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Also Known As:
Comfort Inn & Suites West Hotel Indianapolis
Comfort Inn And Suites West
Comfort Inn West
Comfort Inn Indianapolis
Indianapolis Comfort Inn

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