The service I received was excellent. The hotel staff with whom I came in contact were friendly and helpful, especially the front desk/front office associates (Kristen and Tia).
I loved the room. Everything worked properly; it was quiet; the bed was very comfortable. I especially liked the "workout room" (spinner, exercise ball, weights)--I wish all hotels offered these.
The hotel was located downtown, and for my purposes, was fine.
What I liked best were the room and courteous, helpful staff. What I liked least was no shuttle service from/to the airport. It took me close to two hours to get from the airport using the downtown bus.More