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Reviews (1,553)
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810 - 815 of 1,553 reviews
Reviewed July 7, 2014 via mobile

The Westin is centrally located and right near the convention center. Shopping and restaurants are all within walking distance. The staff are all very friendly and the hotel appears to be recently remodeled, very clean. There is a Starbucks on the lobby level. They have an indoor pool and hot tub and you can smell the chlorine all the way in the lobby near the elevators.

Stayed: July 2014
1  Thank LindaKayC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this reviewResponded July 9, 2014

Thanks for the great review, we certainly appreciate your kind comments about our location and the newly renovated rooms.

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Reviewed July 6, 2014 via mobile

It was our second visit to the Westin, and it didn't disappoint.
The management greeted us and treated us like royalty. They took care of the zoo tickets, reservations to Ruth's Chris & us!
The room was clean. Beautiful view of downtown. The staff was OUTSTANDING! Very friendly and helpful!
You can walk to SO much from this location. Most of the restaurants, the stadium, convention center, ballpark (could see from our windows). We watched the fireworks from the ballpark from our room.
The only thing (not really even a complaint) was the pool chemicals were STRONG. Made my eyes water just sitting in there. Pool was all the same depth (4ft) and had a hot tub. It was relaxing though.
We look forward to our next visit!!

Stayed: July 2014
2  Thank Jammie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this reviewResponded July 10, 2014

Thanks for the great comments and we look forward to your next visit as much as you do. Very glad to see and hear that your experience was so good. Thanks again and see you next time.

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Reviewed July 6, 2014

My friends and I came over to Indiana for a VGC and we needed a place to stay so we choose the westin. Best choice we have made all weekend. The staff was beautiful and i like the smell of the shampoos. Soooooo everyone that is visiting Indianapolis should stay at the westin because it is what all the cool kids are doing these days.

Room Tip: Choose a room without a view of the marriot hotel. I like the marriot but i just wanted a better view.
  • Stayed: July 2014, traveled with friends
    • Value
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3  Thank Jesus Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this reviewResponded July 8, 2014

Thanks for the great review. Glad that you like the shampoo, I am a big fan as well. Your comments are greatly appreciated, and we look forward to welcoming you back.

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Reviewed July 4, 2014

My husband and I attended a wedding at the Indiana Statehouse and the Westin is ideally located.
It was very hard to find because the hotel entrance is not located on Capital and you must search through one-way streets to find it. Self parking is located very close and conveniently, but we had to use the car to transport a handicapped individual to the wedding and had to pay $29 to remove the car that night, and $29 to park later that night and leave the next morning. The room was adequate and very clean, with the beds and linens quite comfortable. It was obvious that this is not a brand new hotel because of the age and staining on the chrome in the bathroom, but it was still very clean. I would definitely stay here again. Everyone we met at the hotel was friendly and accommodating.

Room Tip: The king bed room my brother stayed in seemed larger with a couch and chair, than our 2 double bed room.
  • Stayed: June 2014, traveled with family
    • Value
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Thank Maureen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this reviewResponded July 8, 2014

Thanks for the great feedback, we truly appreciate it. For future reference, we do have wheel chairs available for us in the event that you need to use them, and valet parking allows for in and out privileges at your convenience. Glad you enjoyed the rest of your stay with us.

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Reviewed July 3, 2014

I am a Starwood member and got in very late on a Tuesday night. I was very disappointed that I did not receive a better room. The makeup mirror had been ripped off the wall, the phone did not work and the air conditioner did not work at 68, I needed to turn it to 63 to get the room somewhat cool, although I fix not figure out I needed to turn it down that low until the second night.

The view of downtown was very nice, there is a Starbucks in the hotel, a breakfast place next door and the location is great. It would have been nice for the concierge to give us directions via the canal vs the streets. The canal is a nice walk.

As always the Westin Heavenly Bed is heavenly! Just wish they would keep the rest of the room up.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank PrsTrainer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this reviewResponded July 5, 2014

Thanks for the great feedback, we truly appreciate it. I’m sorry that you found the bathroom to be less than what you had expected. The issues you encountered with the makeup mirror, the phone and the A/C are not acceptable; we will certainly look into them and make sure that no one else has to deal with the same problems. Thanks for choosing to stay with us and we look forward to welcoming you again soon.

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