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“Westin Stay” 1 of 5 bubbles
Review of The Westin Indianapolis

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The Westin Indianapolis
Ranked #25 of 178 Hotels in Indianapolis
Portuguêsa, Rio de Janeiro, Brazil
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Westin Stay”
1 of 5 bubbles Reviewed October 16, 2013

The staff was very professional as well as personable. I thoroughly enjoyed my hotel stay at the Westin. The White Tea scent that permeated throughout the hotel simply enhanced the ambiance. The room was very nice and clean and the bed was very comfortable. I plan to lodge at the Westin whenever I visit your city.

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pat C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review, October 17, 2013
Thanks for the fantastic comments, not quite sure that ties to the low score. Is there something else that we're missing?
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,379 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (262)
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English first
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed October 16, 2013

This was a great hotel, I was very pleased with the location and the great view. The hotel was very clean and well maintained and they are actually updating it even more. The rooms where big and had plenty of room. The bathrooms where a little tight fit the door was always in the way. The only two downsides were that the doors to the rooms where very loud so anytime anyone on your floor opened and shut a door everyone knew. The other issue was parking. You could Valet park for $35 every 24 hours or self park for $28 a day which was absurd. Otherwise the hotel was great, great location, great view, there is a Starbucks in the lobby and they offer Starbucks coffee in each room and it is connected to the Circle City mall which was also great. And the famous heavenly beds are AMAZING!!!!

Room Tip: Ask for a room on the front of the hotel the back faces another hotel
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  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cfoster123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review, October 17, 2013
Thanks for the great comments, they are truly appreciated. As far as the parking price is concerened, all the hotels in downtown Indy charge a fee for parking. Very few of us actually own our parking facility. We try to keep our price competative with the other hotels and even offer room rates that include parking in them. Thanks again for the great feedback and we look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arizona
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed October 15, 2013

Pro's: Friendly staff, clean rooms, convenient to many restaurants, convention center.
Con's: The construction outside made it look like a ...well... a construction site! Not noisy for me, but a day sleeper on the lower floors might be bothered by the work. While I was awakened by neighbors 2 am on the weekend, I found this wasn't because of poor sound insulation, simply really loud neighbors.
Really enjoyed the visit in large part to the friendly staff and the hotel amenities

Room Tip: High up until the construction in front is over.
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  • Stayed October 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GalenTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review, October 16, 2013
Thanks for your great comments about the hotel and our staff. Surprisingly no complaints about the work being done outside. Once you get inside our beautiful lobby, you kind of forget about it.
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Bethesda, Maryland
1 review
5 of 5 bubbles Reviewed October 14, 2013

The Westin Indianapolis is in the BEST location, easy walking distance to major attractions, bikes you can use courtesy of the hotel to rude the trails, a Starbucks, great Shula's restaurant with awesome bar, indoor pool and gym, great views of the State Capitol and Lucas Oil Stadium and connected by elevated enclosed glass skywalks to convention center and mall.. Only place we stay in Indy

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 1funcook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review, October 15, 2013
Thanks for all your great comments, we really appreciate the nice feedback. We appreciate that you were able to acknowlege the fantastic amenities that we have to offer. Looking forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Illinois
Level Contributor
5 reviews
5 of 5 bubbles Reviewed October 13, 2013

We took our daughter & a friend to the Indy zoo for the Dolphin Adventure for her birthday & stayed at this property 10-12-2013. The property was very nice & in a good location. What made the stay awesome was the staff. Ann Marie checked us in & went above & beyond to answer questions, ensured a room with a nice view,& even arranged for a "treat" to be sent to the room for the birthday girl. All of the staff we encountered were helpful & polite. We look forward to returning in the future & would definitely stay here again.

Room Tip: We stayed in room 1221 & had a nice view of the fountains.
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  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 1234jmiller1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review, October 15, 2013
Thanks for your great review and your kind words about Ann Marie, she is truly amazing. We really appreciate the great feedback and will share it with the entire team. Glad you enjoyed your stay and can't wait to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
102 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed October 13, 2013

I'm going to start off by saying that they should probably change the address they give people to find the property using a GPS since there is NO driveway or signage at the address given on the website. Instead the property is about 200ft recessed back behind another building with driveways on 2 other streets - other than having to drive around the block twice and the parking garage under all sorts of construction, this is a great place to stay.

The rooms are spacious and the staff is friendly and as it is a Westin it does have its signature Shula's Steakhouse to boot! The location is just off of the main strip of streets for bars and restaurants which makes it ideal for a quiet night's sleep. An easy 5 minute walk and you're in the heart of downtown Indy. Moreover, it's connected to the convention center!

And just a heads up the Starbucks closes at 5p as does the FedEx Office on the lobby level, so get your coffee fix and photo copying down early...even earlier on the weekends...

  • Stayed October 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jig1600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review, October 15, 2013
Thanks for the great review. With regard to the address, we are working hard to get the GPS service providers to better pinpoint the hotel through thier sites. They have told us that they are working through it. We truly appreciate the fact that you took the time to complete the survey and expecially the great review. All the best!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed October 13, 2013 via mobile

Just like the previous review, I too received a call canceling my reservation stating they were going through a renovation. It is VERY bad business to cancel reservations on such short notice and with a recommendation of another hotel that is twice the rate and a ways away. I had my trip planned and now have nowhere to stay. The person who called simply stated that's the way it is, nice customer service! Not only will I NEVER stay at this hotel I will never recommend this to anyone. In fact, stay away! You never know when they might cancel your reservation!!!

Stayed October 2013
Helpful?
1 Thank Andrea M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review, October 16, 2013
thanks for taking the time to fill out the trip advisor review and for bringing the situation to my attention. I’m truly sorry for the way this was presented to you and know that it could have and should have been handled differently. With any walk situation, as you know, we will definitely find suitable and like accommodations for you and anyone affected. At no time should we have made you feel that there were no options available, and I apologize for the way that came across. We are working to secure accommodations for those affected in the downtown area and at a couple of the other Starwood properties in town. Hopefully those options will present themselves quickly and we will be able to follow up when that occurs. Please don’t ever hesitate to call or email me if a situation affecting you ever arises from my property. These types of things are very easy to work through if people talk to each other.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Indianapolis

Property: The Westin Indianapolis
Address: 241 W. Washington St, Indianapolis, IN 46204
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Indianapolis
#22 Business Hotel in Indianapolis
#31 Romantic Hotel in Indianapolis
#35 Family Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Indianapolis 4*
Number of rooms: 573
Official Description (provided by the hotel):
The Westin Indianapolis enjoys an unbeatable location in the heart of the city. Connected by a covered sky-bridge to the Indiana Convention Center, Lucas Oil Stadium and Circle Centre Mall. ... more   less 
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Also Known As:
The Westin Indianapolis Hotel Indianapolis
Westin Indianapolis
Indianapolis Westin

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