Stayed here on business, just one night. Got in late evening so decided to dine in-room. Picked up the phone and the phone was out - did not work. Called via cell phone to the front desk - had to run the gamut of press 1, press 2 - finally got a live person. Told her about the phone and asked her to place an order for room service - steak salad and edamame. Pretty simple, no? No!
To the lady's credit, she did have tech staff come out and replace the phone pretty quickly but one hour later, no food. Called down and was told it'd be another 15 minutes. Food arrives, edamame are cold, steak tips - requested medium came in medium-rare - they obviously had to place a rush on my order.
I'm not a complainer, and besides was hungry, so had the meal, and It hit the spot. I enjoyed the salad, could have had a bit more steak on it ideally and it could have been cooked just a bit more, but nonetheless, went down well.
Time for bed - ouch, heavenly bed - not this one. Like sleeping on bricks.
Don't normally stay at Westin, my preference has always been for Marriott properties but was looking to make the switch based on a recommendation from a friend who's a top tier frequent guest and someone who swears by SPG and Westin.
Well, this was my third stay at one and unfortunately the worst experience of the three.
Not only will I not be back to this location again, I am going back to Marriott - there I get consistency and comfort and I've never once had occasion or cause to complain.
- Official Description (provided by the hotel):
- The Westin Indianapolis enjoys an unbeatable location in the heart of the city. Connected by a covered sky-bridge to the Indiana Convention Center, Lucas Oil Stadium and Circle Centre Mall. ... more less
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- Also Known As:
- The Westin Indianapolis Hotel Indianapolis
- Westin Indianapolis
- Indianapolis Westin