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The Westin Indianapolis
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Reviewed June 9, 2013

This hotel is a standard Westin. There aren't any bells and whistles, but it's clean, comfortable, and conveniently located to access the convention center and the Lucas Oil stadium via a Skyway connected to the hotel.

We stayed in corner suite. The living room area is sizeable, though not immense. The bedroom is a good size with a wall of windows, so it's very open. All in all, It wasn't bad as far as suites go, but once again, don't expect super luxurious comforts. And, everything is beige in the rooms; they could use some color to give the rooms some energy.

A wonderful side benefit is that the hotel is located on the same block of the brunch restaurant that we always visit when we find ourselves in Indianapolis: Patachou on the Park.

  • Stayed: March 2013, traveled with friends
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Thank OmarJovan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this reviewResponded June 14, 2013

Dear Valued Guest,

Thank you for your feedback. We appreciate your kind words in regards to our location and cleanliness as well as your feedback in regards to the addition of color to the guest space. It is the opinions and honest feedback of our guests that allow us to know what areas have room for improvement. Thank you for sharing your thoughts and please know that we look forward to any potential future opportunities we may have to host you again.

Thank You!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2013

Have stayed at this hotel several times a year for about 3-4 years and have noticed a steady decline in maintenance. This time our room had a badly cracked sink and one of the shelves in the bathroom sloped so badly that my wife's cosmetic case slipped of it and broke. In other recent stays I've seen cracked tiles and rusted fixtures in the shower. Restaurant is pretty good, personnel are friendly and helpful, but the deteriorating condition of the rooms discourages me from returning.

  • Stayed: March 2013, traveled on business
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Thank Traveling_Pundit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this reviewResponded June 14, 2013

Dear Valued Guest,

Thank you for your feedback. I am sorry to hear that your experience did not meet the standards of our brand or the standards of our individual property. Please know that the opinions of our valued guests are of importance to us, which is why we are in the process of beginning a full room renovation to enhance the experience of our guests. We look forward to any future opportunities that we may have to host you.

Again, thank you for your feedback!

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Reviewed June 5, 2013

I cannot say enough great things about The Westin and the staff therein. They truly did everything to make our stay perfect. The room was incredibly comfortable, the bed one of the nicest I've used. Food options great and the fitness room was truly comprehensive. We'll absolutely stay here again and will recommend it to all of our friends and family.

  • Stayed: May 2013, traveled as a couple
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Thank mfmonn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this reviewResponded June 14, 2013

Dear Valued Guest,

Thank you for your feedback. I am elated to read your comments in regards to our staff, guest space, signature Westin Heavenly Bed and the outlets within our property. Your comments are of great importance to us and we are so pleased that your experience was of such a positive nature. We sincerely look forward to any future opportunities that we may have to host you, your family and your friends.

Again, thank you for your feedback!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2013 via mobile

Decided to stay in Indy over the weekend, so I changed hotels and moved downtown. Good decision. It was convenient to nearby activities and restaurants. It is a dog friendly hotel so I was able to bring my senior dog. No worries. The room are relaxing and the service was great.

  • Stayed: June 2013
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Thank luvmycat2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this reviewResponded June 14, 2013

Dear Valued Guest,

Thank you for your feedback and for giving us the opportunity to host you and your pet. We are excited to hear that you decided to give downtown Indianapolis a try and even more excited to hear that you had the opportunity to experience the many different options available in the wonderful city of Indianapolis. Thank you for your kind words in regards to our location, rooms and customer service. Remember, when traveling with a pet we encourage our guests to request a signature Westin Heavenly Dog Bed so that your pet can rest in the same comfort that you do. We value all our guests, animals included, and we look forward to any future opportunities that we may have to host you both.

Again, thank you for your feedback!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2013

I stayed at the Westin this past weekend for the Indy 500 and it was an excellent stay. Hotel was clean and staff was extremely friendly. I brought my dog and they were very dog friendly. I would stay here again when I'm back in town.

  • Stayed: May 2013, traveled on business
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Thank Lee L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this reviewResponded June 14, 2013

Dear Valued Guest,

Thank you for your feedback and for giving us the opportunity to host you and your pet as well as for your kind words in regards to our cleanliness and staff. We would love to have the opportunity to host you both again and hope that you remember that we will be happy to provide a signature Westin Heavenly Dog Bed upon request. We want all of our valued guests to enjoy the comforts of a good night’s sleep, animals included. We look forward to seeing you both again.

Again, thank you for your feedback!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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