We booked this hotel through Priceline. I normally stay at Marriotts no matter where I go, but thought I would live a little for this trip. NEVER again! We were on the tenth floor. Walking into the lobby, the hotel seemed beautiful and deserving of a 4 star rating. The staff was decent at the front desk. We hopped on the elevators to the tenth floor... and as I walked down the hallway to our room, I was nearly positive that the elevators took us to a low budget Dollar Inn. Surely this was not the same hotel that we just saw downstairs! The baseboards were FILTHY and looked like a scene from a scary movie. Stains were all over the hallway carpet. The walls had scuffs all over them. Directly across from us was a staff room which had a swining door and was covered on the outside with carpet. Our TV did not work, so my husband called down to the desk. We were told someone would be right up to fix the TV. The next morning, the TV was still not working and no one had ever showed up. The room was very bland and someone got lazy and stopped the trim along the ceiling halfway across. Also, self parking is $28 for 24 hours... AKA $28 no matter the length of time you are there. We parked for three hours and left again, which should have been far less according to the prices posted in the garage. Nope! We paid $56 total for parking. After bringing all of these issues to management's attention upon checking out, we were offered a free breakfast at 11 a.m. or rewards points. Umm, no thanks! We will NEVER return to this hotel again.
- Official Description (provided by the hotel):
- The Westin Indianapolis enjoys an unbeatable location in the heart of the city. Connected by a covered sky-bridge to the Indiana Convention Center, Lucas Oil Stadium and Circle Centre Mall. ... more less
- Reservation Options:
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- Also Known As:
- The Westin Indianapolis Hotel Indianapolis
- Westin Indianapolis
- Indianapolis Westin