We checked in Thursday March 7 and were upgraded to a suite which I very much appreciated. I asked about the concierge lounge when we checked in and was assured that it was open 24/7. Since this was the reason I chose this hotel (Instead of the Marriott next door, where we are also platinum) I was glad to hear the online/phone agent’s info was correct.
However, on Friday at aprox 6pm I went up to the lounge to find the door locked and NO note anywhere to be seen, so down to the desk I go…. The smug arrogant desk attendant informed me that “the lounge was closed on the weekend, starting today”. When I mentioned what I was told just the day before he stammered and said…”it was just decided today”. He then said if I hadn’t used points for my stay he’d give me breakfast coupons…. Needless to say I wasn’t happy (even tried to change to the Marriott, but they were full)…. So I checked the internet site, still said the concierge lounge was open 24/7… even called my platinum line and guess what… they told me it was open 24/7 as well. So you aren’t fooling anyone, you closed it because the hotel was FULL for a huge volleyball tournament and you didn’t want to staff it or stock it that weekend.
Also, the 'suite' we were in was nothing special... worn and outdated. It did have a mini fridge which was great. The bathroom was a nice size and the shower had great water pressure.
Housekeeping was great the whole time we were there.
The best part of the hotel was the bell/valet staff...they were great (made up for lousy front desk staff).
- Official Description (provided by the hotel):
- The Westin Indianapolis enjoys an unbeatable location in the heart of the city. Connected by a covered sky-bridge to the Indiana Convention Center, Lucas Oil Stadium and Circle Centre Mall. ... more less
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- Also Known As:
- The Westin Indianapolis Hotel Indianapolis
- Westin Indianapolis
- Indianapolis Westin