Booked this hotel for location while in town for a volleyball tournament. . Needed easy access to the convention center and some comforts while here for 3 nights. Upgraded to a club level room to get access to the club lounge which includes breakfast and evening snacks and beverages. Surprise, they decided to close the club lounge for the weekend, didn't inform us at checkin, only after we complained our keys wouldn't let us in. Refused to adjust the nightly rate as compensation, what a rip off. So paying 50 a night more than needed for nothing, and the nearby cheaper hotels all have the same easy access as the Westin. The service here is adequate but lot up to par for the rate, no concierge on duty and the staff is minimally helpful. Wish we had not been fooled by the promise of a more plush and luxurious stay because that is certainly not what we got. Lesson learned for next year will choose another hotel.
- Official Description (provided by the hotel):
- The Westin Indianapolis enjoys an unbeatable location in the heart of the city. Connected by a covered sky-bridge to the Indiana Convention Center, Lucas Oil Stadium and Circle Centre Mall. ... more less
- Reservation Options:
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- Also Known As:
- The Westin Indianapolis Hotel Indianapolis
- Westin Indianapolis
- Indianapolis Westin