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“Not worth the money, Overpriced and lousy service”

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The Westin Indianapolis
Ranked #24 of 185 Hotels in Indianapolis
Reviewed March 23, 2013 via mobile

Booked this hotel for location while in town for a volleyball tournament. . Needed easy access to the convention center and some comforts while here for 3 nights. Upgraded to a club level room to get access to the club lounge which includes breakfast and evening snacks and beverages. Surprise, they decided to close the club lounge for the weekend, didn't inform us at checkin, only after we complained our keys wouldn't let us in. Refused to adjust the nightly rate as compensation, what a rip off. So paying 50 a night more than needed for nothing, and the nearby cheaper hotels all have the same easy access as the Westin. The service here is adequate but lot up to par for the rate, no concierge on duty and the staff is minimally helpful. Wish we had not been fooled by the promise of a more plush and luxurious stay because that is certainly not what we got. Lesson learned for next year will choose another hotel.

  • Stayed: March 2013
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Thank nurseladyAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,036 - 1,042 of 1,458 reviews

Reviewed March 23, 2013

Stayed for a getaway weekend in Indy. The Westin was everything we expected and more. The room was clean and well equipped, staff were all very friendly and helpful. We had free internet for 60 minutes (total use time) and signed on and off several times to carefully use the 60 minutes...it was more than enough. The location downtown was perfect for the several stops we had planned. Downtown Indy is safe, and walking around at night is comfortable. We ate at Shula's Friday evening and it was just wonderful. Then on Saturday evening we ate at Ruth's Chris. I would highly recommend either for a GREAT dinning experience. The Westin in Indy was a really good pick.

  • Stayed: February 2013, traveled as a couple
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Thank David031947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2013

The room was excellent. Location of the hotel being right beside the mall was ideal. The parking is a tad odd and a long walk into the hotel but such is life. At least the hotel was amazing. Actually we fell in love with the pillows and bedding so much that we actually ordered it lol

Room Tip: Club floor is great. Ask for a lake view (not parking lot view as we had - well we could see the lak...
  • Stayed: June 2012, traveled on business
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Thank blondellie_j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2013

This hotel was clean, staff was friendly and they were very accomodating of our two miniature schnauzers that were traveling with us. Brought them treats, bowls and even a brand new doggy 'dream' bed to sleep on. We also received complimentary breakfast with our hotel package and it was really great! Plenty of fresh fruit and baked goods as well as several hot items to choose from. It's also within walking distance of the Circle Center mall and other shops and restaurants. Excellent quality for a good price. One negative is the cost of valet parking, you may want to try to find an alternative option. The reason I gave sleep quality an 'Average' is that there was a cheerleading conference in town and so there was lots of screeching in the hallways late at night and then early the next morning. Not really the hotel's fault but we heard them several times.

  • Stayed: January 2013, traveled as a couple
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Thank Traveling_Time075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2013

Stayed at this great hotel for the Dealer Expo in Feb of this year. I have been a long time Westin fan and try to stay at a Starwood hotel whenever I can. I had joined the Starwood club back in 2004 and its great to know that just giving my name gives me all the bonuses and features that a proffered guest receives. Your own floor, breakfast and other perks.

This hotel has such a friendly staff that after my week long trip I almost didn't want to leave!. Again thanks for everything. The rooms were clean, room service was prompt and the Starbucks in the lobby is a must!

  • Stayed: February 2013, traveled on business
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Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2013

Perfect location with a perfect view of a beautiful city! Comfortable beds and spotless rooms. Not to mention a staff who roll out the red carpet for every guest. I will book their anytime I'm in Indy.

  • Stayed: January 2013
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Thank rcgeorge82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2013

I stay at the Westin Indianapolis at least once a month. The rooms are very comfortable, the staff is always pleasant and willing to help out with any request, and there's a Starbucks in the lobby. The prices are very reasonable for such a nice hotel. Tip: Shula's also has an excellent breakfast buffet!

What more could you ask for?

  • Stayed: March 2013, traveled on business
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Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Indianapolis

Address: 241 W. Washington St, Indianapolis, IN 46204-3406
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Indianapolis
#22 Business Hotel in Indianapolis
#31 Romantic Hotel in Indianapolis
#35 Family Hotel in Indianapolis
Price Range: $168 - $573 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Indianapolis 4*
Number of rooms: 573
Official Description (provided by the hotel):
The Westin Indianapolis enjoys an unbeatable location in the heart of the city. Connected by a covered sky-bridge to the Indiana Convention Center, Lucas Oil Stadium and Circle Centre Mall. ... more   less 
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Also Known As:
The Westin Indianapolis Hotel Indianapolis
Westin Indianapolis
Indianapolis Westin

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