I go to Indy frequently for business and usually stay at the Westin because of the little touches like the relaxing white tea fragrance that hits you as soon as you enter the lobby and the massage/fruit/cheese "happy hour" they provide on certain nights. My stays usually go without a hitch and my room is usually set to go and clean. This time I happened to be typing at the desk when an enormous cockroach crawled up my arm. I killed it with my wallet (wasn't thinking clearly enough to just use the pad of paper nearby) and called the front desk to let them know that I had found a cockroach. Usually when you find one there's probably a few more of their friends just around the bend. When the shift manager came up, he just removed the offender and offered to (had to) move me so that they could fumigate the room and the rooms next door. Instead of being moved up to a similar or better room, I was brought to a room that wasn't on the club floor and had a broken chair. No other concessions. sadly he was more concerned that I might tell our company's meeting planner (we use their conference rooms for meetings quite often) and asked to confirm the name of our meeting planner so that he could let him know that it was taken care of. The manager only offered measly points only after I had asked what else they could do and gave me the excuse that they can't do much about the cockroaches because people bring food into the room and it's out of their control. I was surprised at how he ignored that this could be seen as a symptom of serious sanitary conditions in the rooms. When I walked into a room at a Marriott that didn't have a clean toilet, they gave me a free dinner at their restauraunt and a enough points for a free stay in the future and acknowledged that it was not acceptable and apologized profusely. It's too bad the Westin handled it the way they did seeing as how most hotels go out of their way for their members with status. Still waiting to hear a response from them. Until I do I'm planning on staying at the Conrad or the Hilton.
- Official Description (provided by the hotel):
- The Westin Indianapolis enjoys an unbeatable location in the heart of the city. Connected by a covered sky-bridge to the Indiana Convention Center, Lucas Oil Stadium and Circle Centre Mall. ... more less
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- Also Known As:
- The Westin Indianapolis Hotel Indianapolis
- Westin Indianapolis
- Indianapolis Westin