I stayed at this hotel while I was attending a conference at the convention center. I was upgraded to a suite and the hotel is quite nice. The valet staff were friendly and efficient and the front desk staff were pleasant.
Upon entering my room, I noticed it was quite warm and went to check the temperature setting. At that time I could tell the air unit wasn't working. A call down to maintenance had someone in my room in no less than 10 minutes with a replacement thermostat. Once it was replaced the room was cool and comfortable.
For those traveling on business you should know that the hotel and convention center are connected by a walkway so you don't need to go outside (unless trying to get to the convention center before 6am). There is a full service Starbucks in the hotel along with a Shula's Steakhouse. There is also a full Fed-Ex office in the hotel so you can ship and Fed-Ex packages with ease (though there is an additional handling fee charged per item/weight).
One nice touch that I haven't seen at other properties was that the robes hanging in the closet were in Westin plastic garment bags and tied at the bottom. It was nice to know that they paid special attention to cleaning and ensuring guests were comfortable and not left wondering if the robes were used/laundered.
The only frustrating part about this hotel is finding it! I hadn't been to this hotel before and I had rented a car so I was using the GPS and entered 50 South Capitol Ave. There isn't a sign or entrance for the hotel at that address. It's actually west of Capitol Ave. I had to drive around the block a few times before I spotted the Westin sign down the street about a half block away. The driving directions provided by the hotel on the website are correct that you have to drive 1 1/2 blocks PAST Capitol Ave and you will see the entrance on Washington Street. Westin should put a note on the hotel home page under the PLEASE NOTE: section regarding DRIVING DIRECTIONS.
- Official Description (provided by the hotel):
- The Westin Indianapolis enjoys an unbeatable location in the heart of the city. Connected by a covered sky-bridge to the Indiana Convention Center, Lucas Oil Stadium and Circle Centre Mall. ... more less
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- Also Known As:
- The Westin Indianapolis Hotel Indianapolis
- Westin Indianapolis
- Indianapolis Westin