I recently stayed two nights at the Westin in Indianapolis. I had stayed at the hotel several times before on business, but this trip was unfortunately different.
On returning home, I discovered I had about 30 to 40 little insect bites on my arms, head, body and legs. I did some research online and the bites matched those of bed-bugs.
I called the hotel and the GM was very polite and professional. I was impressed, and emailed him a photo of my bites (to show I wasn't a crazy person). He followed up with two messages, one to say he'd done a visual inspection of the room and not found any bugs, and the second to say Orkin had been called in and they didn't find any bugs either ... and that was that.
I appreciate what a difficult situation hotel managers must face when investigating a bed-bug report - however, I know that I am covered in bites, clearly from this hotel, and so I found the report of 'nothing found' to be really disappointing.More
- Free Wifi
- Free Parking