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“If you like to shop stay here”

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Sheraton Indianapolis Hotel at Keystone Crossing
Ranked #17 of 178 Hotels in Indianapolis
Certificate of Excellence
GreenLeadersGold level
Durham, North Carolina
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“If you like to shop stay here”
3 of 5 bubbles Reviewed October 27, 2013

The hotel is located adjacent to a major, upscale shopping mall, you can even walk right from the hotel into the mall. It is not near downtown or major places of interest. The staff at the hotel was very helpful. They willingly changed our room when I requested. The room was nice, adequate space. There is no refrigerator in the room, but they were able to supply one as soon as one became available. We were there for a family event, and had booked the room as such. I had to ask for our gift bag, and it took a while to find someone who knew where they were. I down rated the hotel due to breakfast prices, and the quality of the food that we had at a reception and brunch during our stay. The staff, two in particular were extremely pleasant and helpful. The garage parking was in the parking for the mall, and there was a covered walkway from the hotel to the garage. Free parking, but it could be a hike if the garage was crowded with shoppers.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelfun93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, October 29, 2013
Dear valued guest,
Thank you for taking the time to review our hotel. We are glad that you had the chance to experience how convenient shopping is when you stay with us. Please keep us as your hotel of choice the next time you are in town.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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869 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (164)
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English first
Chicago
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 23, 2013

Even though our stay was brief (only overnight), my wife and I had a very nice stay at the Sheraton. The staff was friendly and helpful at both check-in and check-out. Our room was clean and felt roomy. The bathroom was also a nice size and we liked having a regular shower to use instead of a tub. Our room was nicely furnished and was decorated well. Because our stay was brief, we didn’t get to use all of the facilities, but the exercise room was spacious with a lot of nice equipment (the kind you would find at a health club) – including a good variety of both aerobic and strength training equipment. The lobby was very nice and had plenty of space to relax. We would definitely consider staying here again the next time we are in Indianapolis.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cmcartol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, October 29, 2013
Dear valued guest,
It is great to hear you enjoyed your stay with us! We value your feedback, and look forward to seeing you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington, Indiana
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed October 23, 2013

Took a "mini-vacation" to Indy at least partially based on getting a good Hotwire rate on a Keystone/Carmel hotel which proved to be the Sheraton. Now, I must confess to some extent my opinion is based on getting a good rate, might not feel quite as happy if I had paid the rack rate. One example is that I'm giving a higher "value" score based on this.

Check in when *very* smoothly and, even though we had arrived before the official check-in time, we were able to get into our room to freshen up & drop our luggage. Room was nice, clean, fairly nice furnishings, etc. Nothing that really made me want to gush over it, but certainly up to what I consider Sheraton standards. We were located near the pool, but there was never any problem with noise, etc. Did look in and it seem pretty nice, but we never did check it out up close.

One reason we wanted to be in the area was to go to the Keystone Mall and the hotel connection to the mall was convenient (although not necessarily real straight-forward/well marked). It was nice to just take the elevator and then walk to the mall without having to go outside; this would be particularly nice if/when the weather isn't cooperating. There are other hotels in the immediate area, but all them require either a walk and/or drive to get to the mall. We also did some shopping at some of the other strip malls in the area and it was nice to be so close to them.

That's about it. Bottom Line: Very happy with our stay and would certainly stay here again. Without a doubt with the kind of Hotwire rate we got, perhaps a little less so if we were paying full price (generally stay at lower budget hotels when traveling).

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank huntlawoffice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, October 29, 2013
Dear valued guest,
We are happy to know you are please with your visit to our hotel. Your feedback is definitely and asset to us, and so is your loyalty. We hope to see you again, soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed October 23, 2013

My company used to have a preferred arrangement at the Marriott which is just around the corner from the Sheraton, but we weren't providing them with enough business to justify the discounts we were getting.

Here's what I like about the Sheraton:

* Garage parking, although I'm a little exposed to the elements when I walk between the hotel and the garage.
* I've received good service from the front desk and have sometimes been upgraded to the club level... not that I'm availing myself of those benefits, however (the rooms are the same).
* After a business dinner it is very convenient to walk off the calories by taking the walkway from the hotel directly to the very upscale mall.
* Rooms are attractively decorated.

Things that aren't so great:

* Walls are thinnish, have no trouble hearing neighbors.
* Entry into the rooms is very dark. Why can't the light switch at the entrance light up the entire room?
* First two elliptical machines I tried this morning seemed to be on the fritz. They didn't respond to my touchscreen commands.
* What happened to my do not disturb tag? They seemed to be missing entirely on my floor.
* Mattresses at the Marriott were much more comfortable.
* Elevators require card keys. I guess this is good for security but it's a bit of a pain.

If you are attempting to decide between the Sheraton and the Marriott, I would choose the Marriott, which offers a more upscale business hotel experience.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oldsnwbrdr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, October 29, 2013
Dear valued guest,

Thank you for providing feedback on your stay. We are happy to hear you enjoyed most of your stay though we did not meet all your expectations. We welcome you to join us again anytime!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
whirled
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed October 20, 2013

We stayed here for three nights during the Indianapolis MotoGP race. Rooms were very clean and comfortable. The location is about 20 minutes from downtown, Indy, though, but it's right next to a mall with plenty of places to eat.

They did bungle our reservation because we had told them we would be checking in late. We didn't arrive until about 2 a.m. and then found out that they gave our rooms away! I understand it was a busy weekend, but after driving 10 hours, not having a room ready was very disappointing. Sheraton put us up at a Clarion about 3 miles away. That place was no where near the quality of the Sheraton, though it was paid for by Sheraton.

They did make more rooms available for us the next day, and gave both rooms a complimentary bucket of beer, but the inconvenience was really disappointing.

I also later learned that, although our rooms were pre-paid, and the hotel was notified of our late check-in, and despite the fact that they rented the rooms to someone else, we WOULD have been charged as a no-show if we did not show up at the front desk! So wait... let me get this straight... The hotel was looking to charge TWICE for the room. Once to the people who didn't show up, again for the people who ended up renting it. But because we DID show up, we were not charged. Of course, we didn't even get the room!

Anyway, seems kind of skeezy on the corporation's part, which is why I'm giving it an "average" in review. Sorry, a bucket of beer doesn't quite make up for the fact that I had to drive another 15 minutes after driving 10 hours to find out I was room-less. Also, they DID charge me for Internet after they told me to "go ahead and accept the charges and we will give you credit for it."

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank whirled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, October 23, 2013
Dear valued guest,
Please accept our apologies for the inconveniences you had with your reservation. We will do our best to focus on those areas of improvement so your next stay with be more relaxing. We appreciate your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
1 review
5 of 5 bubbles Reviewed October 19, 2013

We totally enjoyed every aspect of our stay at the Sheraton while relocating for business. We had the pleasure of staying on the club floor and having the availability of the club lounge. AND the best thing about the club lounge, Tamera, who makes you feel like you are visiting her home. The great room, perfect staff and the wonderful Tamera made the relocation that much easier.

Green Features: Loved the green choice option that allows you to help the earth just a little by cutting down the amount of times they clean your room to save on using resources.
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dee Dee W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, October 23, 2013
Dear valued guest,
Thank you for your feedback. It is great to hear that Tamera was able to make your stay comfortable, especially during your big transition. We invite you to stop by when you have some free time!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cary, North Carolina
1 review
5 of 5 bubbles Reviewed October 17, 2013

We appreciated the excellent service when at the property. The staff at the Sheraton made our last minute meeting happen and then Tamera in the Club lounge and Tonya for our meeting... great customer service and a can-do attitude. We appreciate that as it makes business travel so much easier. Thank you.

Room Tip: Upgrade to the club lounge.
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank susannahc102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, October 23, 2013
Dear valued guest,
We are happy to hear you enjoyed your stay, and that Tamera and Tonya could make your experience memorable. Thank you for your feedback, and we hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Property: Sheraton Indianapolis Hotel at Keystone Crossing
Address: 8787 Keystone Xing, Indianapolis, IN 46240-2108
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Indianapolis
#7 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
#27 Family Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Indianapolis Hotel at Keystone Crossing 4*
Number of rooms: 395
Official Description (provided by the hotel):
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more   less 
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Also Known As:
Sheraton Indianapolis Hotel
Indianapolis Sheraton

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