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“Comfortable room, good eats nearby, and free laundry”

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Sheraton Indianapolis Hotel at Keystone Crossing
Ranked #15 of 178 Hotels in Indianapolis
Certificate of Excellence
GreenLeadersGold level
Albany, New York
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Comfortable room, good eats nearby, and free laundry”
5 of 5 bubbles Reviewed September 17, 2013

We have stayed at this location a few times when passing through the area. The rooms are comfortable and restful, lighting in the bath area is very good, though room lighting is only average. The hotel is adjacent to a big mall, with a wide variety of eateries (Benihana, Maggiano's, Cheesecake Factory, etc.) if one doesn't feel like eating in. Breakfast is pretty good. If one is traveling, they offer a very special perk - a guest laundry with FREE machines (though you have to pay for soap if you didn't bring it with you). We'll be there again next month, and are looking forward to our stay.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CVConnell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, September 19, 2013
Dear valued guest,
We appreciate your review on your stay! Thank you for being a loyal guest, and we look forward to having you back next month!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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868 reviews from our community

Traveler rating
    434
    272
    96
    29
    37
See reviews for
208
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372
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (164)
Date | Rating
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  • Any
English first
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed September 1, 2013 via mobile

1. Handicap accessible lifts didn't work properly for hot tub or pool. Pool water was very cold. We were made to park our handicap accessible van in far parking lot behind hotel and walk rather than being offered valet.
2. Our rooms were to include free wifi and breakfast buffet. I had to call for wifi and they would only give us continental breakfast on the 12th floor that our key card wouldn't let us access without another trip to front desk. After fixing our cards to access 12th floor, they would no longer access our rooms, without another trip to front desk. Continental breakfast was mediocre at best!
3. Our reservations were for 2 rooms and 8 adults. There were only 3 towels per room and no bedding for pull out bed. We had to call for additional towels and bedding.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dms0321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, September 3, 2013
Dear valued guest,
Thank you for taking the time to review our property. We sincerely apologize for the inconveniences you experienced during your time with us. We will address with our staff better ways to communicate and approach guest concerns such as these. Hopefully you will visit us again at a later date.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northport, Alabama
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed August 31, 2013

In town for a wedding on labor day weekend and arrived a day early, so I had to find a room. This Sheraton is conveniently located near shopping and a decent variety of chain restaurants. It's quiet. The rooms are clean. And the beds are comfortable. Staff is very helpful and friendly... Even if they asked me where I am from on more than one occasion, heh.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Taxman1120S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, September 3, 2013
Dear valued guest,
Thank you for your review! It is wonderful to hear you were pleased with your stay. Please consider us for your next stay in Indiana!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Kentucky, USA
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed August 14, 2013

This Sheraton is terrific! Located right next to an upscale mall with stores and restaurants galore all within walking distance. The service from check-in to departure was top notch. The most comfortable bed with those super soft pillows and thick sheets. I did get a promotional opportunity or I otherwise would not have stayed at such a premium property although this hotel certainly warrants the price.

Room Tip: Stay in a room on a higher floor.
See more room tips
  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peacecow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, August 19, 2013
Dear valued guest,
We are so happy to hear you had an exceptional experience at our property! In case you didn’t know, you can order all of our Sheraton Sweet Sleeper products online at Sheraton.com so you can enjoy the comfort of our bed in your home. Come back to see us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington, Indiana
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed August 13, 2013

I was very impressed by my stay here for a local convention.

Pros:

The staff at both the front desk and restaurant were extremely attentive and helpful.

I asked for a quiet room and they gave me one way off the normal foot paths.

The king room was actually bigger in person than in the photos - a first for me.

I asked for a refrigerator and they sent one that was bigger than any hotel fridge I've ever had.

The restaurant was hotel price but of higher quality than usual.

Very effective curtains.

Cons:

The bathtub was not meant for soaking. In fact, I think it sloped the opposite direction since even sitting up totally straight, most of my back didn't touch anything.

The AC clanked occasionally.

Room Tip: I imagine they're all good!
See more room tips
Green Features: I liked the $5 per night that you opt-out of having the room serviced. Seems like a very effective way to do it.
  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, August 19, 2013
Dear valued guest,
Thank you for making us aware of the issues with your bathtub and air conditioning. It is our goal to make your stay as comfortable as possible, so we will be sure to follow up on those concerns. Besides those concerns we are pleased to hear you enjoyed our staff and your room! We welcome you back to our property the next time you are in Indy!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Georgia
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed August 12, 2013

Pleasant stay. My family traveled with me to Indianapolis for a seminar. We found the hotel and rooms to be nice, clean, and the staff pleasant and accomodating. The meeting rooms were satisfactory, and the coffee, drinks, and snacks provided were good.

My wife and 15 year-old daughter loved the Fashion Mall and additional nearby shopping. My 14 year-old son was a bit bored. There are many good restuarants in or attached to the mall and within walking distance. Numerous others are within a couple of miles.

Easy FREE self parking is convenient at the adjacent parking deck with enclosed walkway attached to hotel. Valet parking is available is you want, it's just not for me. I like access to my vehicle when I please and prefer not to pay for something that I can do myself with minimal effort.

The hotel also has free washers and dryers on the third floor. Just have to provide your own detergent and dryer sheets, which are available for purchase in the hotel gift shop.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Not-Taking-My-Guns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, August 19, 2013
Dear valued guest,
Thank you for your positive comments about our property! We could not have summed up the amenities we provide any better! Please come back to see us any time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elkhart, Indiana
Level Contributor
93 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed August 12, 2013

Hotel is connected to the mall with all its shops and restaurants. Hotel is clean with spacious public area and rooms with the latest Sheraton outlay. Very comfortable beds. Yes, the hotel has the latest security features which includes elevators which only let you use them with your room keys. Can cause some inconvenience but it certainly makes the hotel safer for its guests. Personnel was very friendly and accommodating, especially the ones on the 12th Floor Lounge. Very good hotel.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hans D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, August 19, 2013
Dear valued guest,
We are excited to hear you and your family enjoyed your time with us! We do apologize for the inconvenience you experienced with the elevators, but we are glad you recognize our efforts to keep all of our guests safe. Please visit us again the next time you are in town!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Property: Sheraton Indianapolis Hotel at Keystone Crossing
Address: 8787 Keystone Xing, Indianapolis, IN 46240-2108
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Indianapolis
#7 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
#27 Family Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Indianapolis Hotel at Keystone Crossing 4*
Number of rooms: 395
Official Description (provided by the hotel):
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more   less 
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Also Known As:
Sheraton Indianapolis Hotel
Indianapolis Sheraton

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