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Sheraton Indianapolis Hotel at Keystone Crossing
Ranked #19 of 178 Hotels in Indianapolis
Certificate of Excellence
GreenLeadersGold level
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“NEW UPGRADE”
4 of 5 bubbles Reviewed June 24, 2013

the hotel was totally renovate, I just miss the suites section, any way the changes are nice, better Wi-Fi, also at lobby many computer stations for clients, check in is easy, and quick, there are parking place just beside the hotel, free, also you can use the connected health club, the nice thing there are upscale mall, and there are many good restaurants around the area, from all level, I like the location.

  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank hkheir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, July 3, 2013
Dear valued guest,
Thank you for your kind words regarding our new renovations! We are very glad you enjoyed your stay with us and we hope that you will come back and stay with us when you are next in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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858 reviews from our community

Traveler rating
    428
    269
    95
    29
    37
See reviews for
204
129
26
368
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
  • English first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Warren, Michigan
2 reviews
5 of 5 bubbles Reviewed June 18, 2013

friendly and great service from courtney at the front desk, to the waitress in the resturant phae & leticia who were very helpful in attending our needs was very pleasent. for the chef who prepared our food mr. josh did a fabulous presentation & tastey food. ( handburger fruit & ceasar salad ) . the swimming pool & woorkout is wonderful to rooms that was comfortable. treated like a king.

no fridge & other low budget hotels offer free wi-fi

Room Tip: no fridge & other low budget hotels offer free wi-fi
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank barb m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, June 25, 2013
Dear valued guest,
We are glad that you enjoyed your recent stay with us. We are happy that you had a pleasant experience with our staff and that you enjoyed our food. We’re sorry your expectations were not met in terms of the amenities provided with the rooms, but we hope that you will consider staying with us the next time you are in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Level Contributor
114 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed June 17, 2013

The main thing to know about this hotel is that it is a 25 minute cab ride from the airport, and not close to downtown. It is attached to a mall and surrounded by big box retailers and chain restaurants. If you are in that area for business, it is perfect. Great rooms, nice staff and good facilities. I would not suggest it for anyone who wants a home base from which to explore Indianapolis.

  • Stayed June 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TrickTaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, June 25, 2013
Dear valued guest,
Thank you for taking the time to submit comments on our performance. We are glad you enjoyed our facilities and staff during your stay with us. We hope that you will come back and stay with us the next time you do business in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Level Contributor
37 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed June 15, 2013 via mobile

Just checked into this hotel
Was excited
Have a little walk around lived the linen
BUT
MY MY
A black hair was stuck to the bathtub
WALL
And the drain was RUSTED
I immediately called to complain
I was told they'd send up engineering and housekeeping at my convenience
NOT good enough
They should have changed and upgraded the room gratis
They did offer 1000 star points
Also only ONE robe in a room reserved for TWO!!!!!!
Oversights and cleanliness are BIG issues for me
I have to check the bedding now
Let's hope
It's pristine
As for me
A yucky bathroom
=
Unacceptable

  • Stayed June 2013
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank thegetawaygurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, June 17, 2013
Dear Valued Guest,
Thank you for taking the time to provide us with a review of your recent stay. We sincerely apologize that our room and bathroom did not meet your expectations. I can assure you that this is not our standard of cleanliness and will be following up with our housekeeping and front office staff to ensure each room is properly inspected so they meet our standards and our valued guest’s expectations. Again, we apologize for your experience. We would like to have the opportunity to provide you with a better experience in the future and invite you back to the Sheraton the next time you are in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
122 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed June 4, 2013

Stayed for Indy week end. Rooms were clean, slightly worn, but with comfortable beds. Front desk staff OK, but Lounge attendant was excellent. She was busy yet took care of all the guests.
nice perk for either staying on the club floor or having Starwood status. The area was great for dining with lots of options and the free parking is always welcome.
Only complaint was that the key system was terrible ( I had to get my key reset 4 times ) front desk staff said its always like that. Here's an idea, fix it!
a bit of a drive from the track, but in a nice area and not overcrowded with loud Indy partiers.

  • Stayed May 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Maxxmaxx44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, June 25, 2013
Dear valued guest,
We are glad you enjoyed our Sheraton Sweet Sleeper bed and our club lounge. We’re sorry that your expectations were not met in terms of our facility, specifically the key system. We hope that you will come back and stay with us the next time you are in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed June 2, 2013

Stayed at this hotel for the first time during our visit to the Indy 500. The location is very nice, just off the interstate and attached to a very high end mall. The hotel has free parking in a garage attached to it which is nice. The room looked very recently redone and was quite large. Bed linens were first class and very comfortable. The staff hooked us up with free breakfast via my club membership, a benefit I did not know about. Despite this hotel being on the other side of town from the track it was an easy drive through town to the track on race morning with no traffic to speak of. Would definitely stay again and would recommend for business or family travelers.

  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CZig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, June 5, 2013
Dear Valued Guest,
Thank you for your kind words! We are happy that you enjoyed the Sheraton Sweet Sleeper bed and our newly renovated hotel. Thank you for choosing us for Race weekend. We hope you’ll stay with us again sometime soon and next year for the Indianapolis 500.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Andrews, IN
Level Contributor
180 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed May 30, 2013

Liked a lot of things about this hotel, clean comfortable room with a large bed, free parking with an access bridge to the hotel, large flat screen TV and access to a lot of great restaurants. A couple of things that were not so great, check-in was very slow and the restaurant in the building was expensive ($18 for a breakfast buffet that only has eggs and bacon) and the charge for WIFI. However, if you can avoid those things I think you will find this a nice place to stay. Rates were adjusted for conference so they were reasonable as well.

Green Features: I like the idea of not changing towels or linens until someone new is in the room.
  • Stayed May 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank William J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, June 5, 2013
Dear Valued Guest,
Thank you for taking the time to write a review. We are very happy you enjoyed our Sheraton Sweet Sleeper Bed as well as the rest of our newly renovated hotel. We are sorry that your expectations were not met in terms of speed of check-in and cost of breakfast and Wifi. We hope that you will consider staying with us again the next time you are in the Indianapolis area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Property: Sheraton Indianapolis Hotel at Keystone Crossing
Address: 8787 Keystone Xing, Indianapolis, IN 46240-2108
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Indianapolis
#7 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
#27 Family Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Indianapolis Hotel at Keystone Crossing 4*
Number of rooms: 395
Official Description (provided by the hotel):
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more   less 
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Also Known As:
Sheraton Indianapolis Hotel
Indianapolis Sheraton

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