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“Sheraton renovation done right!”

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Sheraton Indianapolis Hotel at Keystone Crossing
Ranked #17 of 178 Hotels in Indianapolis
Certificate of Excellence
GreenLeadersGold level
Cleveland, Ohio
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Sheraton renovation done right!”
Reviewed February 25, 2012

This hotel has a great new vibe. Inviting lobby and bar with race themed rooms including elegant furniture and furnishing with a really unique carpet. Yes, even a very comfortable bed. We enjoined our stay on Race Weekend and plan to return to this location. One note of clarification to ease your stay: if you park in the garage and take the sky bridge on the 3rd floor to the hotel you enter the hotel on the 2nd floor.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ClevelandConrads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, March 5, 2012
Thank you for your kind words regarding your recent stay. Our transformation was designed with the guest experience in mind and we are delighted to hear you enjoyed your time with us. We'll look forward to serving you in the future. Warm Regards.
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867 reviews from our community

Traveler rating
    434
    271
    96
    29
    37
See reviews for
208
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372
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (164)
Date | Rating
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English first
Indianapolis, Indiana
1 review
Reviewed February 13, 2012

I stayed a few weekends ago with my family and we all had a great time. I have stayed at this hotel in the past, but have never upgraded to a club room. I would recommend that everyone upgrade. Allison in the club was thoughtful and great with my kids. She also told me about some of the better restaurants in the area to take the family. The rooms were very modern, clean, and comfortable. Plus the front desk staff was fast at check-in and got us right to our room which was much needed because we were all very tired. My overall experience was great and will be staying again.

Room Tip: Upgrade to the club level, worth the extra cost
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  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RJerkinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, March 5, 2012
Thank you for your kind words regarding your recent stay with us. We are delighted that you and your family enjoyed the Sheraton Club and the Sheraton signature service our team provided. We'll look forward to serving you again when you travel back to Indianapolis. Warm regards.
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Delphi, Indiana
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 9, 2012

First, I must say that the hotel is great--the staff, not so much. Arrived late on a Thursday night with a vehicle full of kids and luggage. Received absolutely no help from the bell staff with bags. Then I went to the desk to check-in and the hostess was on her cell phone, talking with her boyfriend and they appeared to be fighting. She was more interested in that conversation than checking me in. Finally, a co-worker stepped up and finished the job.

When we returned the next evening, none of our key cards would work. My daughter went to the front desk and tried to secure new cards, but was told all they had to do was re-key them, that did not work, and after three attempts, they finally gave us new cards, which worked fine.

The room was very clean and the beds were heaven after a long day on our feet. Housekeeping was good and responded to our every request. I guess I would say, just don't expect much from the front desk and your stay will be fine. (Oh, and internet in the room is not free, you have to go to the front lobby for internet access.)

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank legaleagle76_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, March 5, 2012
Thank you for your feedback. We'd like to apologize for the unsatisfactory service and the guestroom key defects you experienced during your stay. We have coached the associates on shift the night you arrived and addressed the guestroom key defects as well. We are delighted you enjoyed the accommodations and the Sheraton Suite Sleeper bed. If your travels lead you to Indianapolis in the future, we hope you will give us another opportunity to serve you. Warm regards.
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Rossville, Indiana
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 4, 2012

I stayed here a year ago before the make over and was not pleased. Our conference was booked here again so I spent two nights here. What a difference a year makes! A gem of a hotel emerged from the dust of the construction process! The rooms are freash and updated, the beds are very comfortable, and the place was spotless. Granted the SuperBowl was just days away, but hopefully they will maintain this hotel as first class. There is a Starbucks in the lobby and the food was excellent! The staff is friendly and helpful. Fine dinning and upscale shopping are just steps away. Congratulations Sheraton on your new gem!

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cropguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, February 7, 2012
Thank you so much for your kind words regarding the renovation of our hotel. We are very glad that you had the opportunity to come back and experience all of our improvements first hand. We hope to see you again soon.
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Valencia
Level Contributor
3 reviews
Reviewed February 3, 2012

Our daughter recently started attending college at UIndy, and we are from California. We chose this Sheraton initially because we are Starwood Preferred members, and because they did not charge for parking like the downtown Sheraton which is closer. I just could not justify paying $25 per day to park a rental car when I can drive 10 extra miles. We have since stayed there on 4 different trips and it has been a pleasurable experience each time! Clean, well kept rooms. Nice workout facilty, adjacent to a nice mall with lots of food choices and free parking!! On my last trip in Jan 2012, a new feature was added that I love!! Go green choice to not have your room made up each day and receive either a $5 gift cert to use during your stay (per day) or 500 star points (per day) back to your account was a fantastic idea!! Final bonus, the staff (especially Megan at the front desk) weere always helpful, and Megan even remembered me from my previous stays!! My choice every time when I go to Indianapolis!!

  • Stayed January 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LAURA G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, February 7, 2012
Thank you for taking the time to share your Sheraton experience with us. We are glad to hear that you ar excited about our new Make A Green Choice program. And we will be sure to share your kind remarks with Megan. We look forward to seeing again on your next visit with your daughter.
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Mahomet, Illinois
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 30, 2012

We stayed in the 10th floor handicap room. It was at the far end of a long hallway and in a corner. It was hard to use a wheelchair in the room. The room was clean and well maintained.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eciba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, February 13, 2012
Thank you for taking the time to provide us with feedback regarding your recent stay. We will be sure to share your comments with our team. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
45 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 28, 2012

This is a lovely property. It is very clean and the staff is very friendly.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank raghag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review, January 30, 2012
We appreciate your kind comments about our hotel and staff. We hope we can be of service again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Property: Sheraton Indianapolis Hotel at Keystone Crossing
Address: 8787 Keystone Xing, Indianapolis, IN 46240-2108
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Indianapolis
#7 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
#27 Family Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Indianapolis Hotel at Keystone Crossing 4*
Number of rooms: 395
Official Description (provided by the hotel):
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more   less 
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Also Known As:
Sheraton Indianapolis Hotel
Indianapolis Sheraton

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