Ninety percent of the staff lack the most basic customer service skills. The hotel ( which is one step above a homeless mission ) is probably understaffed, just a sign of the times. But watching staff interact with guests I was stunned by how shabbily they were treated. Then I got unexplained charges, worse yet on two different credit cards after one "failed". I made the mistake of calling the accounting department in a perfectly calm manner and spoke to a rude and dismissive woman who should not be allowed near a phone. I would not even be bothered by these billing errors if they were just resolved eventually, but this treatment is unneccessary. Of course, she may get a hundred calls a day about things like this. Still, I've been treated better by highway patrol officers after being pulled over!
- Official Description (provided by the hotel):
- The Sheraton Indianapolis City Centre Hotel offers a warm welcome in the heart of beautiful downtown Indianapolis. ... more less
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- Also Known As:
- Sheraton Indianapolis
- Indianapolis Sheraton