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Omni Severin Hotel
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Reviews (2,675)
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Reviewed January 5, 2013

First let me say that the Omni Severin is a beautiful hotel. Room was clean, bedding was nice and comfy, and bath had a nice tub and shower. Breakfast was tasty in the restaurant. I had the onion pie and it was delicious. That said, our only problem was at check-in. We had booked through Priceline for 2 rooms at $99 each for New Years' Eve. A deal I'd say, but not so much. We arrived at 3:20pm and the desk person informed us our rooms were not ready, that it would be about an hour before they were clean...????...The desk person asks for our cell number so they can call us when the rooms are ready. Okay, so we go have coffee at Starbucks on our dime and watch all the other people checking in with no apparent problems and after an hour I go ask them "How much longer, we really would like to get our rooms and get ready for dinner?" And the gal is surprised we were waiting and calls housekeeping and rooms are still not clean. What... at 4:30 in the evening you still have dirty rooms?? I really don't know what the deal was but I feel like it was because of the Priceline booking that we had such a problem, which is too bad. I have booked Priceline many times and have never had this happen.
So in the end we did finally get our 2 rooms and THAT was good..

  • Stayed: December 2012, traveled with family
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Thank Suufru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omni_Manager, Manager at Omni Severin Hotel, responded to this reviewResponded January 24, 2013

We do our absolute best to have all rooms ready by 3pm for check-in. However when we have large check-in days such as NYE and many rooms to clean with late check-out requests sometimes we are unable to have all rooms cleaned and ready for check-in. We apologize for the delay and hope that it won't deter you from staying with us in the future.

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Reviewed December 30, 2012

Our family stayed here for the weekend as we attended both a Pacers and Colts game. Both venues were extremely close and within walking distance. The front desk had exceptional service and went above and beyond to answer any questions and offer assistance. The hotel is celebrating 100 years in 2013 and it has been nicely kept up. The rooms were a bit snug but very comfortable. The flat screen tv in the room was huge. There was a modest mini-bar, snacks (for a price) and coffee maker available in the room. No fridge, however. The bathroom was clean and had extras such as a sewing kit, cotton balls, and q-tips available. The room was a little warm for our liking but didn't detract from the visit. We enjoyed the hotel bar as well. Drinks were a bit pricey but the atmosphere was nice. I would most definitely recommend this hotel and would go here again!

Room Tip: We asked for a room with a view and received just that!
  • Stayed: December 2012, traveled with family
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Thank joonbug72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2012

My daughter and I had planned a trip to Chicago right before the holidays to pick my other daughter up from college. We had an Amtrak train to catch very early in the morning, and a series of misadventures left us without an early morning ride to the Amtrak Station. We decided to stay the night in downtown Indianapolis, and walk to the station in the morning. We selected the Omni because it was very close to the Amtrak station, it looked like a very nice hotel, and they had a fabulous "winter special" rate. This was a wonderful choice! The valet staff was wonderful and helpful, even when we pulled into the wrong area in front of the hotel, the desk staff was friendly and very welcoming! We had an excellent 2 double bed room on the thirteenth floor, with a beautiful snow covered balcony looking out at the lights of the city, including the Christmas tree on monument circle! The balcony would be exceptional in the summer! After we arrived, the staff delivered chocolate chip cookies and milk for my daughter, what a special surprise. We ordered room service which was delicious and as far as room service goes, not extremely expensive. They had some very unique dishes on the room service menu, but unfortunately, not a lot of vegetarian options! The shower and bath amenities were wonderful as was the bedding and beds. We left our curtains open all night so w could enjoy the lights of the city, and even though it was a cold night out we had no trouble with in room temperature. This was an all around delightful hotel stay, and we plan to stay here before all our trips to Chicago. This hotel would be excellent for families, any kind of "girls" or "guys" weekend, romantic getaways, weddings, or business trips. The location is excellent for any downtown sporting event, concert or visiting museums, the zoo and other downtown attractions!

Room Tip: The thirteenth floor with a city view was very quiet and had a spectacular view.
  • Stayed: December 2012, traveled with family
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1  Thank AmyNewPalestine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omni_Manager, Manager at Omni Severin Hotel, responded to this reviewResponded January 15, 2013

Thanks for choosing to stay with us before your train trip to Chicago. We're so glad we were able to provide a comfortable place for you and your daughter with easy access to the Amtrak. We look forward to seeing you next time.

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Reviewed December 25, 2012

We recently stayed here for my friend's bachelorette party. The staff was friendly, accommodating and offered excellent service. I was very impressed and would recommend this hotel to everyone. Great location, and staff goes above and beyond for you!

  • Stayed: December 2012
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Thank angm212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 20, 2012

We used this hotel as our home base for our wedding weekend. I called in 8 months prior to discuss rates and get a general idea about cost and what could be offered. From then on it was an absolute breeze to arrange whatever we needed for our weekend. The Omni gave us a block of rooms at a very competitive rate. All of their rooms are superbly furnished and the hotel itself was well maintained. If your needing a hotel for a wedding, but really for any reason, this is a great choice. I dealt with Brittany Hooper. Had a very good experience at this hotel and would recommend to anyone.

Specific items:

Valet parking was very reasonable to other venues. It is possible to park cheaper at other areas, but these usually have times where the exits are unattended and you cannot get your car out. This is usually in the evening or early morning. The valet provided great customer service and were efficient.

Proximity to many downtown locations is a big plus. You are close to fantastic restaurants and bars. Very near Lucas Oil and it would be a short walk to Banker's Life. A Starbuck's is connected to the hotel which is a nice plus for the mornings.

Very good luck in the hotel. Elegant but modern at the same time.

Room Tip: The monumental and plaza suites had the best views when we were shown the variety of rooms. My wife and I ended up staying in the Plaza suite. The best view would also be found on the west side for any room.. In my opinion.
  • Stayed: August 2012, traveled with friends
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Thank Clay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omni_Manager, Manager at Omni Severin Hotel, responded to this reviewResponded January 15, 2013

We're so glad we could be the home base for your wedding weekend. Congratulations to you both!

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