If you're looking for a basic, centrally located hotel that's clean and has a great breakfast buffet, look no further.
If you value privacy in your room ....this may not be the place for you.
Check-in was a smooth and friendly process and the spacious room was adequate. However, following check-in on 2 seperate occasions, the door to my room was opened without knocking by - presumably - housekeeping staff but I'm not entirely sure. I addressed my concern with the front desk and was left feeling uneasy about the whole thing. How could I be sure this wouldn't happen during the remainder of my stay? I was assured by the front desk staff and supervisor that this was not normal practise and their attempt at service recovery was greatly appreciated however, did little to ensure my security.
Aside from that, the only other down is the bathroom which is entirely too small and out of date (think, peeling wallpaper and mineral stains in the toilet & tub).
On the plus side, the breakfast buffet and service was the best I've had / experienced anywhere. The selection was incredible and it featured options for guests with dietary restrictions (think, gluten-free bread, soy milk, cashew nut butter) which I enjoyed and appreciated. It's not often that you see that, especially when most of the surrounding food choices involve deep fried this or greasy, flavourless that.
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- Also Known As:
- Omni Hotel Indianapolis
- Omni Indianapolis
- Indianapolis Omni