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Crowne Plaza Indianapolis Downtown (Union Station)
Ranked #29 of 178 Hotels in Indianapolis
Fayetteville, Arkansas
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great Staff”
Reviewed July 16, 2014

Spent a week in the hotel for a convention. The staff was great and even willing to move us when the room we had was not as expected. Very convenient to downtown area and especially with walkway to convention center across the street. Only downside for us was the noise from the train but we were warned about it.

Room Tip: Ask for a room on the north side.
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  • Stayed July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Jkno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review, July 17, 2014
Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel and hope to see you again soon! Trina W. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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776 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (235)
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Cincinnati, Ohio
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 15, 2014

Crowne Plaza Indianapolis Downtown is a must visit hotel. First the hotel union station theme is very interesting and nicely incorporated into the decoration. The fact that is hotel is actually right next to a working railroad stop makes the hotel a point interest during your stay. The staff was extremely help and friendly from beginning to end. They seem to go out of their way to be helpful by approaching you -- asking if you need assistance. I personally experience this welcoming spirit in every employee; housekeeping, bellman, front desk, chef, and wait staff.
The room were spacious and nicely decorated. I was upgraded to 1 bedroom suite during my stay while my friend stayed in the executive room. Both were spacious and had access to the executive lodge, where free water, soda, juice and snacks are available. Though, the trains could be noisy at times, it rumble is part of the ambience.

  • Stayed July 2014, traveled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jodeci2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review, July 17, 2014
Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel and hope to see you again soon! Trina W. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 14, 2014

Our room was on the main floor of the hotel and was well apportioned with two queen beds, a desk nook, large flat screen television, and refrigerator. The accommodations were comfortable with nice bedding. As a bonus, WiFi was FREE in this downtown hotel (unusual for any upscale hotels in a downtown location).

While not a problem to me, guests reserving a room will want to be aware that this is a active train station. According to my watch, trains passed at midnight and 6:00 am. When a train passes, the room rumbles. A heavy sleeper will not notice but the noise is enough to wake a light sleeper.

Despite this noise, the hotel has a very nostalgic feel and the functioning train station adds character to this property. I definitely recommend it.

  • Stayed July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank TennesseeTaco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review, July 17, 2014
Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel and hope to see you again soon! Trina W. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Illinois
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 11, 2014

This is a truly outstanding hotel, which is very close to anywhere you would want to go in downtown Indianapolis. The rooms in this hotel are converted from an old railway station - and there are some trains that still run under the hotel. There is a classic Pullman train that is on display just outside the rooms at the south end of the station, which is pretty cool.

My only little complaint is that this hotel is converted from a real railway station and there are the occasional trains that rumble through - like at 5 AM. Despite this, I really liked the ambiance of this hotel and their service.

Room Tip: I would choose a room on the 3rd floor (top floor) as it was very quiet up there.
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  • Stayed July 2014, traveled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Phil R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review, July 14, 2014
Thank you for choosing the Crowne Plaza Indianapolis Downtown Union Station as your place to stay in Indianapolis! We appreciate you taking the time to review our hotel. Trina W. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Concord, North Carolina
Level Contributor
114 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 3, 2014

This is a really nice place, built amid an old train station. The decor is really neat and a fun place to take kids. The one ting that struck me was how incredibly friendly and accommodating everyone who works there was to us. The room was fine and we had no problems whatsoever. This is one of those hotels where most everything costs extra. One thing I didn't like was the astronomical parking fees - $22 a day. I thought that given the price of the room, they could give their guests some kind of break.

Room Tip: Ask for one away from the active trains and the pool.
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  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steve A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review, July 7, 2014
Thank you so much for writing a review of our hotel. We strive to make sure every guest knows how special they are to us. For the cost of parking we do apologize, we should have made you aware of the parking cost upon making a reservation. We hope that the next time you are in Indianapolis that we are your place to stay. Trina Woolfington, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Mesa, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 2, 2014

I really enjoyed my stay at this hotel. Though the train running through was a little off putting the first time. Having the train rooms (though I didn't stay in one) was a really fun twist. The only negative was that the book in the room said there was a whirlpool and they actually don't have one.

The location of this hotel is ideal and you can walk to all of downtown from it. They do have an indoor pool and their meeting spaces were clean and adequate but the prices were a bit outrageous.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jessica I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review, July 7, 2014
Thank you for taking the time to review our hotel. Rest assured your feedback will be taken into consideration to continue to improve the service we provide. We hope you stay with us again the next time you are in Indianapolis.

Best Regards, Trina W. General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Bend, Indiana
Level Contributor
275 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed June 29, 2014 via mobile

I recommend this property with reservation. It's a very unique hotel situated in a perfect location to be a premier party hotel. It certainly was that! Extremely noisy! The noise was not from the trains but from party people...all night. It finally quieted down at about 5:30 am. Because of my IHG status we were in the Executive Club part of the hotel. The noise was still just crazy.

We were there on a Saturday night and would never go again on a weekend. To be fair, I asked to speak directly to the manager when we checked out. Wanted him to know my rating would be higher except for the people noise. Apparently "security was not doing their job." In addition, we did not patronize the bar and yet we had bar charges made by others who used our room number and their name. No doubt it was a mistake. The reason a name is printed on the room charges is so that an auditor can cross reference and ensure this doesn't happen. It was quickly corrected but still an unnecessary hassle. Being a Platinum Elite IHG member, I have stayed at more than a few IHG properties and have never had that happen before.

On a positive note, the staff were friendly and helpful, especially the valet parking guys. Except for the minuscule bathroom, the room was comfortable and clean. The architecture of the hotel is unique and memorable. Go for a drink in the lobby bar and explore the old train station now hotel. Just sleep somewhere else.

Bottom line, we may stay here again but not on a weekend.

Stayed June 2014, traveled as a couple
Helpful?
Thank Ken L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trina W, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review, July 1, 2014
We appreciate you taking the time to write a review of our hotel. As an IHG Platinum Rewards member, your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the issues you encountered during your stay.
Trina Woolfington, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Indianapolis Downtown (Union Station)

Property: Crowne Plaza Indianapolis Downtown (Union Station)
Address: 123 W Louisiana St, Indianapolis, IN 46225-1049
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#34 Romantic Hotel in Indianapolis
#56 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Indianapolis Downtown (Union Station) 3.5*
Number of rooms: 273
Official Description (provided by the hotel):
Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity. ... more   less 
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Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis

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