The location of this hotel is really top notch. It's right next to or a very short walk from anywhere you might want to go - restaurants, businesses, nightlife - it's all right here. There's even a skywalk to get you to Lucas Oil Stadium which is literally just right across the street. So it is very conveniently located. Indy is a cool city with lots to do. This convenience factor is reflected in the cost of the rooms and you will pay dearly for it. In fact, it may be the only thing here worth paying for. My room, with tax, came to about $200/night. That does not include the ridiculous valet fee.
The cost to park your vehicle at the hotel is $22/day (say you're there for a conference or something and will only be there a few hours). Valet parking is $30/day. I needed to leave the hotel a few times and each time I had to tip the valet. If you can find somewhere else to park, do that. It will be cheaper and more convenient no matter how you slice it.
Every time I walked up to the front desk in the lobby, the young workers there were standing around, giggling and gossiping. I was just trying to break a $20 so I could tip their mandatory valets. So-so customer service. As a member of the IHG Rewards Club, I honestly expected better.
The hotel is undergoing a renovation. I never actually saw or heard anyone doing construction, but parts of the hotel are roped off or unusable. This didn't bother me. Just make sure that something you want or need (gym, pool, etc.) isn't off-limits before booking.
The room was very clean and seemed to have been recently updated, for the most part. The outlets in the bathroom were outdated but I did not use them. The reading light attached to the bed's headboard was burned out. It's a nice detail, a reading light, but it does me no good if it's broken. Additionally, the room smelled like old lady perfume. You know the kind I'm talking about. The too-strong scent of gardenias and other pungent florals. I thought I might get used to it after an hour or so, but it just gave me a headache and an incentive to go to bed early. I should have asked for a new room instead. I woke up choking and unable to breathe in the middle of the night. I don't have allergies or asthma so that was a VERY scary experience. It has never happened before and hasn't happened since. I believe it was a reaction to the overpowering scent that had been sprayed all around my room. I wonder what terrible smell they were trying to cover up?
When I checked into the room, I was informed that the hotel was right next to a train station (that is part of the charm, you see - there are real sleeper trains inside of this hotel that have been renovated to be small, cramped hotel rooms) so if I heard a rumbling sound, don't be alarmed, it's just a train, not an earthquake. The fact that this warning was issued to every guest upon check-in worried me. I knew it must be a sign that I was not about to get any sleep, and I was right. Not only could I hear the trains, I could FEEL them. They woke me up frequently. I looked out my window in the middle of the night to see how far away they were and was startled to find one right outside of my bedroom window. I have attached the photo I took with my phone to this review. It was SO CLOSE. Had I known how close these trains were going to be I never would have stayed here. They were also very loud and caused a lot of rumbling and shaky chandeliers in the conference rooms, but were not a huge disturbance there.
In summary: great location, terrible quality of sleep, more money than it's worth. The next time I am in Indy I will find somewhere else to stay, even if the conference is being held at this same hotel.
- Official Description (provided by the hotel):
- Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity. ... more less
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- Also Known As:
- Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis