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“Unique & Elegant Historical Place”

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Crowne Plaza Indianapolis Downtown (Union Station)
Ranked #28 of 178 Hotels in Indianapolis
Shortstp73
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Unique & Elegant Historical Place”
Reviewed August 26, 2013

This is a very nice hotel in the middle of all downtown Indianapolis with overpass access to the Colts football stadium. I was here over the weekend for my younger brother's wedding in Indiana. This hotel is very unique, clean and elegant and historical. Enjoyed my stay. Would visit the hotel again if in Indianapolis.

  • Stayed August 2013, traveled with family
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Thank Shortstp73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review, August 28, 2013
Thank you for sharing your experience. We take pride in the uniqueness and history of our hotel. The service that our staff strives to provide and the unique character of our hotel is what sets us apart of other hotels. I am happy to hear that you enjoyed your stay at our hotel.

Mike Clark
Rooms Division Manager
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Elberfeld, Indiana
Level Contributor
100 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed August 26, 2013

We stayed in one of the rooms that was recently refurbished on the 3rd floor. Everything about the room was well done, clean and comfortable. We found the beds comfortable, and the linens were nice. there could stand to be better ventilation in the bathroom, but it looked like the vent was closed. maybe that's just until construction is finished and the dust is gone. The construction is apparent all over the hotel and currently has the pool closed, but that wasn't a problem for us on this stay. The train cars on the south side of the hotel are currently under renovation and the staff said that the ones on the north side are next. Staff was cleaning up dust in the common reas as we were leaving and despite the construction, the whole place was nice & clean. The front desk clerk even opened the gift shop after hours so my pregnant wife could have a Snickers bar to satisfy a craving. Only complaint is the $30 valet parking or the slightly cheaper garage that has only a 6 ft. clearance. From the front door to the north gate of Lucas Oil Stadium is only about a 2 block walk and it is well lit after dark.

  • Stayed August 2013, traveled with family
    • Value
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Helpful?
Thank CampinFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review, August 28, 2013
Thank you for sharing your comments. I am happy to read that you enjoyed your experience at our hotel. I apologize for the ventilation issue in the bathroom. This is an issue that we are still addressing as we progress through the project. Guest feedback on issues like this help our staff improve areas that impact our guests most. Without this kind of feedback, we cannot improve something that we are not aware is impacting our guests in a negative way. Guest feedback has helped us address many issues that our guests have been discussing with us over the past years. We hope that our return guests can take pride when they see the new product, that their comments were taken to heart.

Mike Clark
Rooms Division Manager
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Vincennes, Indiana
Level Contributor
94 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed August 20, 2013

Nice hotel and could not be closer to the convention center or the football stadium unless it were inside them. The building is a former train station which makes for interesting internal architecture with exposed iron work and actual trains that you can stay in. If you love trains you will be in heaven.

  • Stayed August 2013, traveled with friends
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Helpful?
Thank danielleherr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review, August 21, 2013
Thank you for taking the time to share your experience. I am happy that you enjoyed the unique features of our hotel.

Mike Clark
Rooms Division Manager
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Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 15, 2013 via mobile

We stayed here for one night last month. We had the Charlie Chaplin carriage which was quiet unique but very outdated. The wallpaper was peeling and the pillows needed to be changed. It was quite a cool experience considering the train station is still in operation. The in room dining was good and the location is ideal if you are visiting any sporting event at the Lucas Oil Stadium. Also near funky pubs and grub. Glad we stayed for the night to experience something different and would stay again if the hotel has a bit of a re-vamp.

  • Stayed July 2013
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Helpful?
Thank Leighloo77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review, August 19, 2013
Thank you for posting a review regarding your experience at out hotel. I do apologize for the condition of the Charlie Chaplin traincar room. We are still under renovation and are just now getting to our traincar rooms. We are excited to give the traincars a more modern appearance.
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Washington DC, District of Columbia
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 10, 2013

Nice hotel and could not be closer to the convention center or the football stadium unless it were inside them. The building is a former train station which makes for interesting internal architecture with exposed iron work and actual trains that you can stay in. If you love trains you will be in heaven. The only downside is that there is still an active train track right next to the hotel that I was not told about it when I checked in. I found out about it at around 1AM when I thought we were having an earthquake. It turns out that large freight trains rumble past 3 or 4 times a night at all hours. You kind of get used to the entire building shaking after the 3rd time, but if you are a light sleeper and like your building to not vibrate when you sleep you might not enjoy it so much.

Room Tip: I did not stay on the train but spoke to someone who did. She said the rooms are very small and you...
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  • Stayed August 2013, traveled on business
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Helpful?
Thank SkyRollLuggage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review, August 14, 2013
Thank you for sharing your experience. We take pride in the history and unique character of our hotel. I am sorry that the train activity was not communicated to you upon your arrival. We are open about this fact in our marketing and are currently working on a better way to communicate this information to our guests upon their arrival. The feedback that you provided does assist our staff to target areas for improvement.

Mike Clark
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olney, Illinois
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 6, 2013

We recently stayed here for a night and had dinner on the town. Hotel even under construction was still clean, quiet and a place I would stay again. We did hear the train in the early am hours but it was only for a few moments it seems. A quick walk and we were at the Mall and we did take a cab to dinner as it was a short drive and we wanted to have cocktail with Dinner. We will stay here again. Great Place

  • Stayed July 2013, traveled as a couple
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Helpful?
Thank Waltznurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review, August 9, 2013
Thank you for taking the time to share your feedback. I am glad that your stay was a postive experience despite the ongoing construction. I am glad that the uniqueness of our hotel was not detered by the active trains that go through on a daily and nightly basis. We look forward to the opportunity to have you as a future guest once our renovation is complete.
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Indianapolis, Indiana
Level Contributor
71 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed August 6, 2013

This hotel was formerly the Union Station and they have taken the train theme and run with it.

The most distinguishing characteristic of the building are the trains parked on each side of the second floor and converted to hotel rooms. Be aware that there are two trains parked on one side and only one train on the other, so if you get a room on the side with two trains and you're on the second train you're actually between the first train and the wall. You can reserve the train rooms online, but you can also upgrade at check-in. We were told that it was only $30 to upgrade, but the trains aren't all converted yet, so there's limited availability.

Speaking of availability, the whole place is under renovation. The rooms that are finished look great, but a large portion of the hotel is under construction, especially the public areas. We were there Sunday-Monday and construction didn't end until 7pm and started again at 7am!

There is a "quiet" and "noisy" side to the hotel because the Amtrak does pass close to the building. But even on the noisy side, it was really more like a large A/C unit shuddering on and the floor vibrated a little. I can't imagine it waking anyone up unless you're used to absolute silence at night. We booked online and were told at check in that we could upgrade from a regular room to a train car room for $30. If you go for a regular room, I recommend a room on the third floor...1st floor rooms look out into the lobby, 2nd floor rooms aren't as open because that's the floor the trains are on, and 3rd floor rooms have better views.

There aren't many outside windows in the building, so the whole inside is open and it gives the hotel the feeling of a cruise ship....lots of balconies, short hallways, and small nooks. The architecture is really interesting, but the openness is concerning if you have children, because from the second and third floors it would be rather easy to climb onto many of the girders. Normally, I wouldn't mention it, but there are plaster statues throughout the hotel that represent people (businessmen, families, nuns, etc) waiting for the train...and a few of these statues are VERY badly placed. Like, falling off the train roof! Or, falling from the girders above the pool! Since the badly placed statues are of children, and on the second floor (where the girders are most accessible)...it's not so much funny as concerning.

The location is great, especially if you're taking an Amtrak ride, going to Lucas Oil, or attending the convention center. It's easily within walking distance of Circle Center and MANY bars, restaurants, and stores. The restaurant downstairs served a great croissant sandwich, as well as skillet platter for breakfast...super fresh veggies and generous portions.

In short, it's going to be beautiful when they're done renovating, the location is great, and I can't imagine a little kid (or grown up) who loves trains not loving this place! I just wish they'd move those kid statues falling!

Room Tip: Make sure to ask if your room is on the quiet/noisy side (from passing trains). Also, you can upgra...
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SportsMoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike C, Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review, August 9, 2013
Thank you for taking the time to share your detailed experience. You provided an accurate overview of the uniqueness that other guests can experience staying in our hotel. Thank you!
Mike Clark
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Indianapolis Downtown (Union Station)

Property: Crowne Plaza Indianapolis Downtown (Union Station)
Address: 123 W Louisiana St, Indianapolis, IN 46225-1049
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#34 Romantic Hotel in Indianapolis
#56 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Indianapolis Downtown (Union Station) 3.5*
Number of rooms: 273
Official Description (provided by the hotel):
Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity. ... more   less 
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