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“Great location, friendly staff, pleasant experience.”

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Crowne Plaza Indianapolis Downtown (Union Station)
Ranked #28 of 179 Hotels in Indianapolis
Michigan City, Indiana
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great location, friendly staff, pleasant experience.”
Reviewed September 3, 2011

First of all, this hotel is in a fantastic location. It's next to Lucas Oil Stadium and The Convention Center. It's only a few blocks to Conseco, Circle Center Mall, and lots of restaurants (St. Elmo's Steak House, California Pizza Kitchen, Hard Rock). The valet staff was extremely helpful and timely and parking cost was 27 per night. The rooms themselves were good, but not the highlight of this hotel. I had a king room and the bed was comfortable, there was an alarm clock, coffee maker. The pool was small. There was a timely wake up call every morning. Breakfast at the restaurant was good. The juice was terrible for a hotel of this type. Coffee was great. There's a pretty nice sports bar in the hotel. There is wifi. If you are looking for quiet, maybe be somewhat careful because this is a train station and you can hear the train frequently. I didn't mind, but some people might.

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 225winegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CDKKA, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review, September 6, 2011
Good Morning,

Just a note to thank you for sharing your comments with us and others. We are very happy that you enjoyed your stay with us and the staff made you feel welcome and comfortable. I will be sharing your observations and concerns (the juice) with those departments that can make use of them. Again Thank You for your time.

Take Care & Be Safe.

CDA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (235)
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English first
North Vernon, Indiana
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 27, 2011

Loved this hotel. They let me check in at 8:30 am and go ahead and get my room. Hotel has one of the coolest interiors I have seen. Bed was comfy. Shower was AMAZING! Huge shower head, great pressure, and plenty of warm water. Also had a warming light in the bathroom. Nice large pool for a downtown city hotel. Had so much fun it it.

  • Stayed July 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Chas1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CDKKA, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review, September 2, 2011
Hello & Good Afternoon,

Just a note to Thank You for taking the time to share your experience at our hotel. It is always great to hear when we are hitting a homerun with our guests.

Take Care & Be Safe,

CDA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clovis, California
Level Contributor
79 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed August 26, 2011

Crowne Plaza's are always good, but his one is an old converted train station and boy does it have old world character. But don't missunderstand, its a gorgeous luxury hotel. Oh, and they are motorcycle friendly!

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Tim E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CDKKA, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review, September 2, 2011
Hello & Thank You,

We are really happy that you enjoyed the hotel and what it has to offer. I will assume you were here for the Moto GP, it was a great weekend of racing and entertainment. I have had the opportunity to attend the Sunday races the last 3 years, what a fantastic way to spend the day.

Take Care & Be Safe,

CDA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed August 14, 2011

When booking this hotel I called them directly to get one of the train car rooms; it was the same price booking directly as it was online. It was fun to "board" and settle into our car, but after the novelty wore off we noticed the signs of aging - peeling wallpaper, scuffed paint, and an actual large hole in the wall behind a nightstand which I noticed when leaning back there to plug in the nightstand clock. The bed was comfortable, and the room very quiet. The included breakfast in the morning was very good, though the staff could use some training - our waitress had to be asked for both cream and sugar for the coffee, both of which she forgot, and later she had to be flagged down for coffee (and cream and sugar) refills, even though there were only 2 other tables occupied. This place is fun for one stay, but there are other hotels in the area with larger, more modern rooms.

Room Tip: Call the hotel directly to ask specifically for a quiet train car room.
See more room tips
  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank lovethelake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CDKKA, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review, September 2, 2011
Good Afternoon,

First of all Thank You for taking the time to share your observations and concerns, I have talked with both the Maintenance Engineer and the Director of HouseKeeping and shared what you had to say about the Train Car you stayed in. We do have plans to make some changes to those areas that seem to be showing our age but the other things you mentioned are well within our control to take care of and they will be done. I also talked with the F & B Director and Pullman's manager about your experience and they wanted me to include their apologies and their committment to use this information to learn from.

Thank You Again,
Take Care & Be Safe,

CDA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dayton, Ohio
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 12, 2011

This hotel was very unique and fun. We stayed in a train car for just one night - on a Saturday. The only downfall I can think of is that the air-conditioning was somewhat lacking. I like my rooms cold (especially when I'm getting ready, blow drying hair, etc.); and the car only had one vent over by the beds. It was great for sleeping, and other than that short getting-ready time, it was fine.

We did hear the trains going by a couple times throughout the night, but it was nothing to squack at (unless you are a VERY VERY light sleeper, you should be find!).

It was really expensive in my opinion though - but we were also there (unknowingly) on a huge convention weekend and every place was completely booked!

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank msawyer2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CDKKA, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review, September 2, 2011
Hello and Good Afternoon,

It is always great to hear that our guests enjoyed their stay, one of our goals is to create positive memories and it appears that we did just that for you. Thank you for taking the time to share your experience with us and so many others.

Take Care & Be Safe,

CDA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Urbana, Illinois
1 review
Reviewed August 10, 2011

My family took advantage of the Family Fun Package at this Indy Crowne Plaza. It was a perfect short get away. The package included the Children’s Museum, Zoo, and hotel room. The city activities were fun, but the hotel and staff topped off a fun vacation. Our rooms were comfortable, clean, and just what I requested. But it was the staff that made us feel like five star guests. Lekita and Chris at the front desk took care of our every need. In the evening the adults sipped wine by the pool while the kids played. I was a great trip for all ages. We plan to return and bring the whole family next time.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Sharon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CDKKA, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review, September 2, 2011
Thank You, Thank You,
It is a great thing to have the people that really make it happen get recognized and even more meaningful when they are mentioned by name. The recognition has been shared with them and your note is posted on our wall of fame for all to see.

Take Care & Be Safe,

CDA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomfield, Indiana
Level Contributor
131 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed August 8, 2011

This hotel is right down town so I could park and wonder around the night life after the day's meetings. It's right at the edge of everything and near the Slippery Noodle Inn ... a great Blues joint with excellent food and live music. A short walk away is the Circle Center mall and Conseco Field House. I got GREAT prices from priceline ... I just bid on a 3 1/2 star in the downtown area, there is only 3 or 4 hotels that are 3 1/2 stars and I usually get the Crowne ... good for the family too, be cause it used to be a train station and still has trains running by everyday. Pool is small but rarely used.
I always like this place

  • Stayed February 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank jp_edwards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CDKKA, General Manager at Crowne Plaza Indianapolis Downtown (Union Station), responded to this review, September 2, 2011
Good Afternoon,

It is always fun and motivating to get comments that reflect well on the hotel and staff. Your comments will be posted on our wall of fame for all to see. Our ownership passes through on a regular basis and they always stop and read our comment letters and notes. We also have a wall of shame for the not so good (we do our best to not have anything there for them to read)and we try to learn from both. Again Thank You for taking the time to share your thoughts.

Take Care & Be Safe,

CDA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Indianapolis Downtown (Union Station)

Property: Crowne Plaza Indianapolis Downtown (Union Station)
Address: 123 W Louisiana St, Indianapolis, IN 46225-1049
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#34 Romantic Hotel in Indianapolis
#56 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Indianapolis Downtown (Union Station) 3.5*
Number of rooms: 273
Official Description (provided by the hotel):
Take a video tour. Listed in the National Register of Historic Places and located in the heart of downtown Indianapolis, the Crowne Plaza Hotel and Conference Center at Historic Union Station is 'housed within America's first Union Station.' Our hotel s downtown Indianapolis location is ideal. We re just steps away from both the Indiana Convention Center & Lucas Oil Stadium, home of the Indianapolis Colts & convenient to Bankers Life, home of the Pacers, Circle Centre Mall, The Indianapolis Zoo & White River Gardens, The Eiteljorg Museum, Indianapolis Motor Speedway & Hall of Fame Museum, NCAA Hall of Champions, The Children s Museum & downtown nightlife. Our Romanesque revival-style hotel features 273 guestrooms, Pullman's Restaurant & Lounge and over 50,000 sq ft of meeting space. We're best known for our 26 authentic Pullman traincar guestrooms named after prominent personalities from the early 1900's. Another popular feature of the hotel is the white fiberglass ghost travelers dressed in period clothing, and still lovingly haunting the premises. Our hotel is still an active train station, which enhances its ambiance and authenticity. ... more   less 
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Crowne Plaza Indianapolis Downtown (Union Station) Hotel Indianapolis

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