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Embassy Suites by Hilton Indianapolis - Downtown
Ranked #65 of 178 Hotels in Indianapolis
Ft. Wayne, in
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Run away!”
1 of 5 bubbles Reviewed June 29, 2013

I always stay at Embassy Suites, but this one doesn't deserve the name. The parking garage is an expensive, nail-biting experience. The clearance is super low, and a parking space was impossible to find..all for only $22! The staff was rude and unprofessional. The room was the worst part. There were hairs and boogers all in the carpet; the bed wasn't even made! Dead bugs were in the chairs. The entire hotel was outdated, filthy, and gross. I turned around and left immediately. Stay anywhere downtown but here.!

  • Stayed June 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Linsey F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESManagementTeam, Manager at Embassy Suites by Hilton Indianapolis - Downtown, responded to this review, July 1, 2013
Thank you for your comments about our hotel on Trip Advisor. We are very sorry for the fact that you did not have a comfortable stay. I want to especially apologize if your carpet was not properly cleaned and if the bed in your room was not made. Please be assured that we are sharing your concerns with all appropriate management so that corrective measures are taken where feasible. We sincerely apologize for falling short of your expectations as this is not typical of the high standards we strive to maintain.

We hope that you will allow us another opportunity to serve you better in the future

Brian Carey
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,264 reviews from our community

Traveler rating
    329
    367
    274
    192
    102
See reviews for
375
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502
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (173)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Rochester, United States
1 review
4 of 5 bubbles Reviewed June 29, 2013

Great place to stay, great helpful people, great breakfast, close to almost everything in Indy. I was there for a business meeting and could walk to every location we met. Also the staff was extremely helpful in recommending local restaurants to enjoy instead of standard chains.

  • Stayed June 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
st. lousiville, United States
1 review
5 of 5 bubbles Reviewed June 26, 2013

As always the beds were so comfortable, a good night’s sleep was had by all. We loved the cleaning lady who was very pleasant to be around and very professional. Rooms were spacious and had a seperate sitting area from the bedroom. Loved the shampoo, conditioner and soap. I have sensitive skin but forgot my own. Those provided provided by the hotel was mild enough I did not have any problems.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Karen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mt. Airy, United States
1 review
4 of 5 bubbles Reviewed June 26, 2013

The hotel was very clean, friendly, and the location was excellent. The Weber Grill was fantastic and so was the breakfast. The parking charge was a bit steep so be prepared. The gift shop was terrible but we didn't need anything so that didn't bother us. It was also very nice having a Panera Bread attached. All of the staff was pleasant and helpful.

  • Stayed June 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Connor B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noblesville, Indiana
Level Contributor
3 reviews
5 of 5 bubbles Reviewed June 24, 2013

Great place to stay! Clean and bright! This was great place to stay for our family wedding. This would be a great place to stay for anything. Very clean! Staff Friendly, Helpful, Quick to respond, and will help with what ever your needs may be. They will help you resolve a situation if you need help with finding something or just bring it up to your room. The security was helpful and responded to our needs quickly.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank DarleneTrips2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
131 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed June 17, 2013

Good 2-room suite was clean and comfortable. The hotel is downtown, so it is convenient to shopping and restaurants. Rooms facing the major street seem to have a little more street noise intrusion, but later in the evening it was quiet. The hot breakfast was really expansive, with a custom omelette station. Desk staff is friendly. Doormen were very friendly and helpful. Parking is expensive, but I guess it's hard to avoid in a downton environment.

  • Stayed June 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank la901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, United States
1 review
5 of 5 bubbles Reviewed June 17, 2013

The Embassy remains my favorite. The amenities are nice, the suites are clean & cozy, & complimentary breakfasts & receptions are always well done. Their indoor diner is bland but Indy has plenty to choose from.

  • Stayed June 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Ronald P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Indianapolis - Downtown

Property: Embassy Suites by Hilton Indianapolis - Downtown
Address: 110 West Washington Street, Indianapolis, IN 46204-3431
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Indianapolis - Downtown 3.5*
Number of rooms: 360
Official Description (provided by the hotel):
The Embassy Suites Indianapolis Downtown hotel is conveniently located within walking distance to many Indianapolis attractions. The new Lucas Oil Stadium and Conseco Fieldhouse are both just blocks away from our downtown Indianapolis hotel. The Indianapolis Motor Speedway is just 6 miles from the hotel. Our all-suite, full-service, upscale accommodations offer the ideal choice for the business or leisure traveler. Guests stay in a spacious two-room suite complete with a refrigerator, microwave oven and coffee maker. Our complimentary cooked-to-order breakfast and complimentary manager's reception are served daily in our lush open air atrium. Unwind and refresh in our indoor pool, fitness center and whirlpool. ... more   less 
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Also Known As:
Embassy Suites Indianapolis
Indianapolis Embassy Suites

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