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“Family Reunion in Indianapolis”

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Embassy Suites by Hilton Indianapolis - Downtown
Ranked #91 of 182 Hotels in Indianapolis
Birmingham, Alabama
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Family Reunion in Indianapolis”
Reviewed September 20, 2012

This hotel was the host hotel for our family reunion this year. There are some pros and cons to this hotel. The hotel has a wonderful location and is in walking distance to FANTASTIC restaurants, clubs and bars, stadium and is connected to mall. It was clean and as the host hotel handled our lot of 250+ family members like pros. The breakfast was nice and as expected with Embassy Suites. The cons were parking can be frustrating. My family and I traveled in a Mid-size SUV and to get in the parking deck was a bit cramped however, after getting in was smooth sailing. The outside valet were a bit overwhelmed with parking and seemed a bit new to this. The front desk staff was just okay and not very friendly. However, all other staff was VERY nice, personable and even gave tips on where to go and what to do. The rooms were very clean, about average in decor and appearance. Overall, we had a very good trip and if I were to go back I would look into staying there again.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank cnyaesiago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (184)
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English first
Level 1 Contributor
3 reviews
Reviewed September 7, 2012 via mobile

What a beautiful place!!!
Downtown area is amazing and clean.

Embassy suites was awesome. All staff attentive and helpfulwould be back here again.

Rooms are clean and offer all the amenities you might need

The only downside to this trip is the WIFI
they charge everywhere, and by they i mean every place in indy

  • Stayed September 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chubbyfood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrollton, Texas
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 4, 2012 via mobile

The location of this place is great. It is connected to the circle city mall and convention center. Everything is walking distance, restaurants, bars, clubs, and Lucas Stadium. If you are into running you are in an awesome spot, you start your run right outside passing the capital to the canal. While you running next to the canal you run pass NCAA hall of fame, the zoo, and their memorial to the wars.
Only bad comment is $11 for the Internet per night.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CK0105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
Level 4 Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed September 4, 2012

we booked this hotel through hotwire. the room was spacious, with 3 sinks, good beds, lots of space for everyone.fridge + microwave came in handy. comfortable, clean, modern, looked renovated. it was great having the extra room to sit in after the kids went to sleep.

the hotel is built like many embassy suites around a big central atrium. the sitting room (with the sleeper sofa) overlooks the atrium and can be kind of noisy, though the bedroom (which overlooks the street) was quiet. i am not sure i would feel quite at ease with a toddler and that huge open space in the middle.....

breakfast buffet was a bit of a zoo, though the staff worked hard to keep it filled. it's nothing i would go out of my way for (much better breakfast at cafe patachou, right across the street), but adequate. eggs, bacon, toast, potatoes, grits, fruit, yogurt, cereal.

location is excellent, walking distance of everything. lunch at the eiteljorg museum (native american/southwestern/mexican food) was great.

it's annoying that they charge you $11.95/internet but service was very good. parking is $22/day. the garage has very tight spaces.

when we were there (labor day), the hotel was packed with families with kids.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Illinois_traveler22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
st louis
Level 4 Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 1, 2012

Stayed one night as we were visiting colleges in the area. A great location, connected to the circle center mall. Very clean, breakfast was delicious. Easy to get in and out of the downtown, close to many restaurants so no need for a car. Would stay again. Did not use many of the amenities as we arrived late and left early.

Stayed June 2012, traveled with family
Helpful?
Thank athomeang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grandview, Washington
Level 6 Contributor
189 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed August 29, 2012

This is a comfortable hotel right in the center of downtown. It is across the street from the Mall and 5 to 8 minutes of walking to the Indiana Convention Center (dependng which way you go).

This is pretty much a standard Embassy Suites layout, with a large central atrium, giving the facility a spacious and airy feel.

The odd thing about this place is how it is located. You could easily walk by it and not realize there is a hotel there. That's because the lobby is on the fourth floor. You get there one of three ways: walking up the driveway stairs (easily confused as an alley), entering at the intersection corner by Panera Bread, going up an escalator, following a hallway and going up another escalator or entering by T.J. Maxx, up an escalator, walk a short distance and going up another escalator. In short, you kind of need to know where you are going to get there.

Check in is quick and efficient. Staff is very courteous and helpful. Bell staff are friendly and handles bags quickly.

Elevators (4) are quick, except when the hotel is very busy.

The rooms have been remodeled and are clean and generally comfortable. There is a living area (with a sleeper sofa), desk / table, ottomans, chairs and a wet bar with sink, refrigerator, coffee maker and microwave. A flat screen TV is located in the living area.

Our bedroom was a king bed. A small amoire / closet with chest of drawers completed the furnishings. There was a smaller flat screen TV there as well. There was an iron and ironing board. There is a vanity with sink and large mirror. The bathroom is smallish with tub / shower, toilet and sink. lighting is good. Ventilation is adequate.

Climate control during hot summer days was a bit iffy while we were there. We had the temperature turned down, fan on high and bedroom ceiling fan on high and it took a couple of days to get the room to a comfortable sleeping temperture. our room faced to the southwest, so it was imperative to keep the bedroom darkening shades closed to cut down on heat gain.

Our room was surprisingly quiet, even during busy nights.

There were a couple of niggling mainenance items: the handle on the hot water tap in the bathroom kept falling off. One bathroom light kept blinking off and on once it got hot. The bathroom GFI outlt was tripped every morning when we went to use the hairdryer (maybe a maid issue?). The finial on one of the bedroom lamps kept falling off when you used the lightswitch. The main door did not self latch, so you needed to shut it hard or push / pull firmly to make sure it was latched.These were minor concerns, but seemed like things that could be fixed.

Ice machines are on every floor. Washing machines and dryers are on odd numbered floors ($1.50 per load, each machine)

As with every Embassy Suites, there is a free full breakfast in the mornings. This includes an omlet station and breakfast buffett to meet all tastes (eggs, meats, fruit, yogurt, breads, cereals and beverages). The serving layout was a bit awkward for those who don't understand the self-serve buffett experience, so you must be patient on busy mornings. The staff works hard to keep everything restocked and tables cleaned.

There is also a manager's reception in the late afternoon (happy hour) with free drinks and food.

Papers are usually available every morning at the front desk.

There is a gift shop with a good selection of refresments, gifts and sundries and good prices.

There is a pool, a business center and a fitness room.

One oddity is room service. While it was good, it could be 5 o'clock before they got to your room, even though they were working in an adjacent room when we left in the morning.

The hotel is linked to the mall and several other hotels by a series of above ground tunnels and overpasses. Thus, you can go from the hotel to the Mall or Convention Center without going outside (nice when the weather is wet or uncomfortable).

All in all, this is a great place to stay.

Room Tip: Learn where the various entrances are. If on the Southwest or South side of the hotel, keep you roo...
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank I82X73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ESManagementTeam, Manager at Embassy Suites by Hilton Indianapolis - Downtown, responded to this review, September 4, 2012
Thank you for the glowing remarks about our hotel and great staff. However, I am sorry we were unable to provide you with the quality of amenities you deserved. We apologize for the malfunctioning water tap handle and lights in the bathroom. I am also sorry for the confusion in trying to latch the door open and shut. I have reported your concerns to our maintenance team. We will be sure to address the issues and hope you will consider giving us a second chance if you return to the area.

Mark Brown
Assistant General Manager
(317)236-1906
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kalamazoo
Level 6 Contributor
156 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed August 23, 2012

I enjoy staying at Embassy Suites & Homewood Suites when I travel. Last year I stayed at Homewood Suites in downtown Indianapolis and we loved it. This year it was full during Gen Con and so I immediately booked a room at Embassy Suites. The rooms are very nice (I asked for a renovated room and was placed on the 13th floor, which is the latest floor to be renovated) clean, and what I consider to be a typical Embassy Suites room.

At check-in, Matt at the front desk was very accommodating and I specifically asked for his name so that I could mention it on here. Keep up the good work! :)

During Gen Con, the hotel is swamped with gamers and those are my customers... so I love it! The breakfast can be a bit chaotic around 9am, but the staff did an excellent job keeping the food stocked and the tables cleaned. A couple hundred people hitting the breakfast area at the same time is pretty brutal. The staff did a great job!

I only got to enjoy the manager's reception 1 night because we had meetings and dinner reservations the rest of the time we were there. But it was pretty quick with 2 serving windows and we were pleased that we could get drinks quickly. Other Embassy Suites struggle in this area sometimes but not here!

I'm not super picky on pillows, but I couldn't really find a comfortable one out of the 5 I could choose from on the bed. I felt like they were either really unsupportive and squished down to nothing... or they were overfilled with material and pushed my head way up. Again, normally I don't care about pillows and can use whatever I'm given. 1303 was our room number and those pillows were junk in my opinion.

Room Tip: Ask for a renovated room. The 13th floor was very nice and elevator wait wasn't terrible... most...
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheGameCrafter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Indianapolis - Downtown

Property: Embassy Suites by Hilton Indianapolis - Downtown
Address: 110 West Washington Street, Indianapolis, IN 46204-3431
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Indianapolis - Downtown 3.5*
Number of rooms: 360
Official Description (provided by the hotel):
The Embassy Suites Indianapolis Downtown hotel is conveniently located within walking distance to many Indianapolis attractions. The new Lucas Oil Stadium and Conseco Fieldhouse are both just blocks away from our downtown Indianapolis hotel. The Indianapolis Motor Speedway is just 6 miles from the hotel. Our all-suite, full-service, upscale accommodations offer the ideal choice for the business or leisure traveler. Guests stay in a spacious two-room suite complete with a refrigerator, microwave oven and coffee maker. Our complimentary cooked-to-order breakfast and complimentary manager's reception are served daily in our lush open air atrium. Unwind and refresh in our indoor pool, fitness center and whirlpool. ... more   less 
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Also Known As:
Embassy Suites Indianapolis
Indianapolis Embassy Suites

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