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La Quinta Inn & Suites Indianapolis Downtown
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Reviews (465)
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All reviewsadditional parkingroom was cleanwalking distanceconvention centerbankers life fieldhousean older buildingindianapolis downtownfree breakfaststay there againstaff was very friendly and helpfullocation is greatlucas oil stadiumthe breakfast areaheliportconcertraceproximity
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380 - 385 of 465 reviews
Reviewed December 3, 2012

Little pieces of toilet paper were scattered on the bathroom floor when we checked in, there was a large stain on the carpet, and a long hair in the shower. The manager at the front desk was really nice and helpful, but we will look elsewhere next time we go to Indianapolis.

  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank Torrey V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin O, Guest Relations Manager at La Quinta Inn & Suites Indianapolis Downtown, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

We thank you for choosing the LaQuinta Inn & Suites Indianapolis Downtown,

Your feedback is crucial to us as we strive to excel in every aspect of your stay. We deeply apologize about the inconveniences in regards to the issues occured within the duration of your stay. Please do note, that we ensure to make sure that everyone has a pleasant stay at our property. In your situation, that was not the case, and we do give you our deepest apologies. We do hope to see you in the near future to show you that this stay was an exception, especially since we are undergoing renovations to make your stay more enjoyable. I do also want to inform you that we are under a new management team, and rest assure this is not what we strive for, We apologize for the situations you have had in the past, and that you would reconsider with staying with us again. If you do have any questions or concerns please do email me at gsmcwexpress@gmail.com.

Again, thank you for choosing LaQuinta.

Best Regards,
Kevin Oleksiyenko
Hotel Management Team
gsmcwexpress@gmail.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2012

Stayed 2 nights for the Big Ten Championship game this weekend. Stay here last year and will again next year. For the money its the best downtown, you are in a clean room close to everything (walking distance close). When we arrived your room rate was not what we were expecting based on last years rates but was fixed immediately. Front desk was more than friendly and accomadating. Highly recommed this hotel for any trip to downtown Indy. Thanks La Qunita!!!!!

  • Stayed: December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Yrkoski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin O, Guest Relations Manager at La Quinta Inn & Suites Indianapolis Downtown, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

We thank you for choosing the LaQuinta Inn & Suites Indianapolis Downtown,

Your feedback is crucial to us as we strive to excel in every aspect of your stay. We are thrilled to hear that we have accommodated your stay. Our ultimate goal is to meet all of your expectations, as we want to satisfy you. I am thrilled to inform you that we are undergoing renovations to ensure future enjoyment. We do value your loyalty to the LaQuinta brand, as we hope to see you in the near future. If you do have any questions or concerns please do email me at gsmcwexpress@gmail.com.

Again, thank you for choosing LaQuinta.

Best Regards,
Kevin Oleksiyenko
Hotel Management Team
gsmcwexpress@gmail.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2012

Stayed for one night. Room very clean, nice big bed, and includes a fridge. Last minute, I needed to use the meeting room for an hour and a half and the manager on duty set everything up without any problems. I was pleased they could accomodate a last minute request.

  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jesse D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin O, Guest Relations Manager at La Quinta Inn & Suites Indianapolis Downtown, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

We thank you for choosing the LaQuinta Inn & Suites Indianapolis Downtown,

Your feedback is crucial to us as we strive to excel in every aspect of your stay. We are thrilled to hear that we have accommodated your stay. Our ultimate goal is to meet all of your expectations, as we want to satisfy you. I am thrilled to inform you that we are undergoing renovations to ensure future enjoyment. We do value your loyalty to the LaQuinta brand, as we hope to see you in the near future. If you do have any questions or concerns please do email me at gsmcwexpress@gmail.com.

Again, thank you for choosing LaQuinta.

Best Regards,
Kevin Oleksiyenko
Hotel Management Team
gsmcwexpress@gmail.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Milan, Missouri, USA
1
Reviewed November 21, 2012

My husband and I stayed here for three nights and were extremely satisfied with our stay. The price was right, the staff were all very helpful, and the location is great with no parking fees! This is the only hotel in downtown Indianapolis that does not charge a parking fee. The staff were all extremely nice and we would definitely recommend this hotel!

  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin O, Guest Relations Manager at La Quinta Inn & Suites Indianapolis Downtown, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

We thank you for choosing the LaQuinta Inn & Suites Indianapolis Downtown,

Your feedback is crucial to us as we strive to excel in every aspect of your stay. We are thrilled to hear that we have accommodated your stay. Our ultimate goal is to meet all of your expectations, as we want to satisfy you. I am thrilled to inform you that we are undergoing renovations to ensure future enjoyment. We do value your loyalty to the LaQuinta brand, as we hope to see you in the near future. If you do have any questions or concerns please do email me at gsmcwexpress@gmail.com.

Again, thank you for choosing LaQuinta.

Best Regards,
Kevin Oleksiyenko
Hotel Management Team
gsmcwexpress@gmail.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 17, 2012

  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Kevin O, Guest Relations Manager at La Quinta Inn & Suites Indianapolis Downtown, responded to this reviewResponded 4 weeks ago

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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