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“Great stay.”

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Waterfront Hotel and Conference Center
Ranked #140 of 185 Hotels in Indianapolis
Reviewed September 5, 2013

Nice hotel, The staff was great and very friendly. Very suited to our needs. Stayed here for a party and rented one of the conference rooms. The staff was very helpful and the hotel was clean. I would certainly stay here again and am going to in September.

  • Stayed: June 2013, traveled with friends
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Thank Jan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dperino, Manager at Waterfront Hotel and Conference Center, responded to this reviewResponded September 25, 2013

Thank you so much for your nice review of our Hotel. We strive so very hard to make every costumer experience special.

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93 - 99 of 168 reviews

Reviewed August 28, 2013

They were updating the place, room was good, even with lots of teenages in the building from drum corps it was quiet and nice. Great view of waterfront, staff was friendly, breakfast needed to be better variety. I would probably stay here again if ever come back to IIndianapolis

Stayed: August 2013, traveled as a couple
1  Thank phred209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dperino, General Manager at Waterfront Hotel and Conference Center, responded to this reviewResponded September 25, 2013

Thank you so much for taking the time to review our Hotel and your stay here. Your feedback is very important to us and we are so glad that you would consider staying with us again, if you get back to Indianapolis. We would love to show off our improvements over time. Can't wait to meet you.

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Reviewed August 13, 2013

As a group of 4 friends on a budget we stayed 1 night on the way to Ohio and 2 nights on the way back to Oshkosh. If it helps, 3 of us are retired and we were on an Aviation/Museum themed holiday.

The staff were exemplary in their professionalism and friendliness.

The hotel is undergoing substantial refurbishment but that didn't affect us at all. The rooms we had were fine, well on a par with anything else we found during our 3 week stay in the USA.
I see some reviewers mention the smell of chlorine but I'd say that seems common in the motels/hotels we used and certainly didn't notice any other "smells".

Breakfast was a cut above most of the places we stayed and catered well to our "UK" appetites.

It is placed close to the Speedway and there are a godd selection of eateries a short drive away; the in-house restaurant mentioned in a guide was closed while we were there.

I'd recommend it to anyone,

Phil

  • Stayed: July 2013, traveled with friends
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Thank Phil L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dperino, General Manager at Waterfront Hotel and Conference Center, responded to this reviewResponded August 16, 2013

Thank you so very much for haven taken the time to write about our Hotel. You have no idea how much it is appreciated and we are so glad you stayed with us. We very much enjoyed having you and hope perhaps you will come see us again.

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Reviewed August 12, 2013

The price was good, but there are a few issues with bad smells and cleanliness. There is an indoor pool, so be prepared to smell a lot of chlorine when you are in the building. The hallway from the inner part of the hotel to the lobby smelled of something worse, maybe urine? I mentioned the urine smell to the front desk and they seemed surprised, but I can't imagine that they don't realize this (unless they have become used to it).

We stayed 2 days and our room was not made up the second day. We got back tired at about 6pm from a day site-seeing and found it exactly as we had left it at 9am. The front desk said they would send someone around, but who wants to wait around and have housekeeping in their room when all you want to do is relax and take a shower? They gave us towels and we just accepted this. I should mention that there did not appear to be more than a handful of other guests when we stayed there, yet they put us on the second floor (and there were plenty of empty rooms on the first floor) and couldn't clean our room.

I used the hot tub which was a little creepy since there were some flying insects and a clump of hair floating around; I assumed the chlorine would kill off anything infectious!

I had really hoped for more, but the price was reasonable.

  • Stayed: August 2013, traveled as a couple
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Thank asset1202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dperino, General Manager at Waterfront Hotel and Conference Center, responded to this reviewResponded August 16, 2013

Thank you so much for your feedback about your stay. Please be assured that we take your comments very seriously and work to correct anything that may negatively influence your stay with us. The hallway carpets are almost brand new, but I had them all cleaned a couple of days ago in hopes that the odor is banished forever. Unfortunately not much I can do about the pool but hope that you will stay with us again. Please let me know if I can be of further assistance to you.

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Reviewed August 5, 2013

I am part of a group of 5 teachers who meet yearly in Indy with our children. We switched our usual hotel to the Clarion because it was less expensive. Now we will always book at this hotel. They were able to give us 5 rooms in a row pool side. The rooms were clean and two sets of them were adjoining. This was great because the kids could be in one room and the adults could hang out in the other room. The breakfast was free and yummy. Craig who worked at the front desk was very friendly and helpful. The rest of the staff (sorry I don't remember anyone else's name) were also friendly and helpful.The hotel is very conveniently located. I would highly recommend this hotel to anyone going to Indy!! Make certain you use your AAA card for a great discount!!.

Room Tip: The first floor rooms poolside are great if you have kids!!
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  • Stayed: August 2013, traveled with friends
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Thank Julia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dperino, General Manager at Waterfront Hotel and Conference Center, responded to this reviewResponded August 16, 2013

We appreciate so very much the time you took to comment our Hotel and excited to know that you enjoyed your stay. Please let me know if I can be of any further assistance to you in the future.

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Reviewed July 28, 2013

Based on the reviews, I didn't know what to expect, but it had everything going for it for this type of hotel and price. We had a couple of adjoining rooms for a race at the speedway, which was conveniently within a couple miles of the hotel (probably the best reason for this location), and it was nice to be able to spread out among family. A 9-yr-old in our party had a great time swimming, and the surrounding area with skylights was nice for reading. Breakfast (included) was serviceably decent for the room price -- not "just" unthawed pastries and toast (which were present) but also waffles, eggs, sausage, yogurt, fruit, cereal, and oatmeal. Shuttle was easy for airport, although it doesn't run all the time, so be sure to check -- when it does, it's cheaper than a taxi. The location is farther from downtown, unfortunately, but is otherwise only lacking in terms of walkability to restaurants or other services, but the surrounding lakefront condo development streets are quiet, safe, and great for a jog or walk. Farther afield, about 6 miles up the road, is Eagle Creek park with a great trail system. If this location meets your needs, then, go for it.

  • Stayed: July 2013, traveled with family
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Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dperino, General Manager at Waterfront Hotel and Conference Center, responded to this reviewResponded August 16, 2013

We love the fact that we were able to surprise you and offer a good product at a good price and truly hope to see you as our guest again. Thank you so much for choosing the Clarion Hotel.

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Reviewed July 3, 2013

W O W is not a powerful enough word to describe my stay at this wonderful hotel...The accommodations, cleanliness, friendliness and assistance of the personnel was second to none...Vicki, one of the Manager's, was most helpful and returned my calls in a timely manner regarding questions I had about my stay...The breakfast provided was tasty and incredible...The employees that handled the breakfast were so helpful, friendly and attentive...The front desk workers were a joy to deal with...It's located in a beautiful area and if you are a race team or individual looking for a place to stay...This is it...So close to Lucas Oil Raceway you could walk there...The enclosed domed swimming pool and hot tub area...Double W O W...It rivals any motel I have visited...Frankly, I never considered staying there because I believed it would be to expensive...Wrong answer...More than fair and affordable...I have recommended it to many and now consider it my hotel of choice and will book it each time I'm in Indy regardless of business or pleasure...The best value for your time and money without question.............

Room Tip: Pool side is neat..................
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  • Stayed: June 2013, traveled on business
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Thank nick a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dperino, General Manager at Waterfront Hotel and Conference Center, responded to this reviewResponded July 8, 2013

Thank you so very much for your rave review. We have shared your feedback with all our departments and excited to see you again soon!

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Additional Information about Waterfront Hotel and Conference Center

Address: 2930 Waterfront Parkway West Dr, Indianapolis, IN 46214-2007 (Formerly Clarion Hotel & Conference Center)
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #140 of 185 Hotels in Indianapolis
Price Range: $67 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Waterfront Hotel and Conference Center 2.5*
Number of rooms: 140
Official Description (provided by the hotel):
Enjoy a wealth of amenities in a prime location at the Clarion Inn(R) hotel in Indianapolis, IN. Our pet-friendly hotel is minutes from Indianapolis International Airport and Indianapolis Motor Speedway and close to: •Indiana Convention Center •Lucas Oil Stadium •Bankers Life Fieldhouse •Indianapolis Museum of Art •Lucas Oil Raceway at Indianapolis Feel relaxed and at home in our inviting guest rooms, offering poolside or lakeside views. All rooms feature coffee makers and hair dryers. All rooms also include refrigerators and microwaves. Additional amenities include: •Free deluxe continental breakfast •Free wireless high-speed Internet access •Free newspaper •Indoor heated pool and hot tub •Fitness center *Business Center *Laundry Facilities Corporate travelers will appreciate the ability to take care of basic business needs with access to our business center, which includes a public computer and copy and fax services. Our 17,500 square feet of banquet and meeting facilities and professional staff make it easy to plan and host your next special event. Make your reservation today at the Clarion Inn hotel in Indianapolis, IN for the best combination of affordable rates and home-like amenities in a perfect location. ... more   less 
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Also Known As:
Clarion Hotel And Conference Center
Clarion Hotel Indianapolis
Clarion Indianapolis
Indianapolis Clarion

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