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“Should have made another choice.”

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Waterfront Hotel and Conference Center
Ranked #142 of 185 Hotels in Indianapolis
Reviewed November 13, 2011

To start with, the room we stayed in was of average size - don't expect the rooms to be very spacious.  Deluxe continental breakfast consisted of toast, begals, oatmeal, small selection of yogurt, waffles, coffee, juices, hard boiled eggs,  cereals, and pastries.  Beds were very firm to say the least.  Our room was listed as two "double" beds (more like two "full" size beds).  Due to the size of the headboards compared to the beds size - the room appears to have been originally setup for two queen beds.  Two queen beds would have been more of what I would have expected.  Pillows may have been small in size, but they were soft. If you like big pillows - bring your own. Outlet that was by coffee maker needed to be replaced. It was loose in the wall, faceplate was coming off, and nothing would stay plugged in. Pool was on the small side, but hot tub appeared to be able to fit about 10-12 people.  There is a nice open atrium area (next to pool) for sitting and relaxing, but it could use some more comfortable seating.  Also, the so called deluxe breakfast is served in the atrium area. All in all - for a one night stay it was slightly below what I would expect.  They were setting up the theater area for church services when we were checking out on Sunday morning.  Price was $74 a night - add taxes and it came to $86.58. 

  • Stayed: November 2011
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Thank Adam E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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127 - 133 of 167 reviews

Reviewed October 22, 2011

We have stayed at the hotel many times due to conf. over the last 10 years. This year without a doupt they have made great improvements. There is still alot that needs to be done but do keep up the good work and in the near future you will have a hotel to be proud of.

Room Tip: Do not get a room by the pool the noise and the smell leave a lot to be desired
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  • Stayed: October 2011, traveled on business
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Thank LurchLouisville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2011

We had trouble finding our room because the room number was lying on the floor next to the door. Our non-smoking room curtains had burn holes. Went to use the hair dryer and it fell off the wall. The TV remote was non working. Knob in bathroom for the overhead heater was not flush exposing a possible electrical hazzard.

  • Stayed: September 2011, traveled with friends
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1  Thank lucasklcs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dperino, Manager at Waterfront Hotel and Conference Center, responded to this reviewResponded September 14, 2011

Thank you so much for taking the time to inform us of what all was wrong with your room. I truly appreciate it, but also wish you would informed me at the Hotel. We strive so very hard to make sure all our guests have a good experience and just hate it when we fail, which we obviously did. I have personally addressed the issues not just with housekeeping and maintenance, but all other Managers at the Hotel, because we are all responsible. Just wanted to take a moment to assure that the issues are being addressed in a serious manner and we very much take at heart when we fail on such a monumental level. Please be assured this is not the norm for this Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2011

We went there on Aug 28 for the Moto GP race. Area is not bad, nice lake in front, lobby was alright until you got to your room.... Lack of maintenance for this hotel is the main problem. After reading the bad reviews I was concerned but I figure it must be not so bad. After 14 hours of driving and 85 degrees outside the only thing we needed was a/c and a clean room. A/C was not working, room was as clean as an 25 years old hotel can be. Spending one night there was more than enough not a place that I would recommand neither wlll stay there again. The cloudy pool didn't look much inviting either.

Room Tip: Lake view is better than pool view ( more quiet)
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  • Stayed: August 2011, traveled with family
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1  Thank Enanita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2011

Our stay was not good. There were spider webs,on inside window and a huge one on outside window.The rug was so dirty my white socks turned black.My Mom killed a roach on the 2nd day. I complained to the evening desk counter.
Desk person was not skilled in customer service,she apologized but that was it.When we checked out, I spoke to the manager and she apologized and gave me half off 2nd night. The front lobby was exceptional clean.Althought the manager gave me a discount, I still would never stay there again.

  • Stayed: August 2011, traveled with family
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2  Thank Maria V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2011

Stayed during weekend of Brickyard & it was very close to get to and from the track! Every worker we encountered treated us with a pleasant smile & helped us with whatever we needed! Right off of I-74. The owner was in the building & very kind to speak to us as well! The hotel has a lounge, Excalibur, privately owned, but still in the building & it was a very nice, comfortable atmosphere. We will definitely return to stay again!

  • Stayed: July 2011, traveled with friends
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Thank DonnKarla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2011

We stayed here for the races, and it's conveniently located close by the speedway (3 miles.) The staff was very friendly, and although the property is a little old, the rooms and lobby were well maintained. We all (including the kids) had a great time hanging out at the pool in the atrium area. All in all, it was a great stay for the price and we would recommend it to anyone.

  • Stayed: May 2011, traveled with family
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Thank lovelyshital
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Waterfront Hotel and Conference Center

Address: 2930 Waterfront Pkwy W Dr, Indianapolis, IN 46214 (Formerly Clarion Hotel & Conference Center)
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #142 of 185 Hotels in Indianapolis
Price Range: $81 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Waterfront Hotel and Conference Center 2.5*
Number of rooms: 140
Official Description (provided by the hotel):
Enjoy a wealth of amenities in a prime location at the Clarion Inn(R) hotel in Indianapolis, IN. Our pet-friendly hotel is minutes from Indianapolis International Airport and Indianapolis Motor Speedway and close to: •Indiana Convention Center •Lucas Oil Stadium •Bankers Life Fieldhouse •Indianapolis Museum of Art •Lucas Oil Raceway at Indianapolis Feel relaxed and at home in our inviting guest rooms, offering poolside or lakeside views. All rooms feature coffee makers and hair dryers. All rooms also include refrigerators and microwaves. Additional amenities include: •Free deluxe continental breakfast •Free wireless high-speed Internet access •Free newspaper •Indoor heated pool and hot tub •Fitness center *Business Center *Laundry Facilities Corporate travelers will appreciate the ability to take care of basic business needs with access to our business center, which includes a public computer and copy and fax services. Our 17,500 square feet of banquet and meeting facilities and professional staff make it easy to plan and host your next special event. Make your reservation today at the Clarion Inn hotel in Indianapolis, IN for the best combination of affordable rates and home-like amenities in a perfect location. ... more   less 
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Also Known As:
Clarion Hotel And Conference Center
Clarion Hotel Indianapolis
Clarion Indianapolis
Indianapolis Clarion

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