I went on this property's web site to book a room. I got it all set up and the room averaged $202 a night. I was ready to book, but figured I'd check TripAdvisor first just to make sure it wasn't a dump. On Trip Advisor there was a link to Travelocity which I happened to click on, put in my dates and low and behold the room was $143 per night. Remembering that I saw a price guarantee on their website (if you find a lower price online, they give you a night free), I figured I'd call them to find out what the deal was. I was on my cell phone, so the minutes are clearly visible. At the 5 minute mark the representative confirmed that their site had a higher price and said she would transfer me to a manager to figure it out. So I get put on hold at around the 6 minute mark...at the 31 minute mark of being on hold with no one answering, checking back, or even elevator music, I used my son's phone to call them back. At this point I started thinking they realized the error and corrected it, so I took a screen shot of the Travelocity page showing the difference in prices. The next person who answered the phone was extremely nice but could do nothing. She told me the people I needed to talk to had left 25 minutes prior to me placing the call to her, meaning they were certainly open the first time I called.
I have never been treated so poorly by a company in my life. I work in research and I can tell you horror stories people have had with companies and now I find myself in the same boat. Thank you Staybridge for your guarantee and your EXTREMELY frustrating and underhanded process you put customers through. I REALLY wanted to stay here, but I don't think I can ever stay somewhere where they treat you so poorly. I've never been a masochist and I'm not about to start. If anyone would like a screenshot to verify what I'm saying, just ask and I'll send it to you.
Stay away from this hotel unless you really don't care how you will be treated. And if you ever do find a better rate online, book it, do NOT bother with contacting the hotel. They will only put you on hold indefinitely and get their price out of you in the end. An odd guarantee really, isn't it?
- Official Description (provided by the hotel):
- New Downtown Indianapolis Extended-Stay Hotel! The newly opened Staybridge Suites Extended Stay Hotel in downtown Indianapolis offers comfortable rooms, which are complimented by our great location in downtown Indianapolis adjacent to Lucas Oil Stadium. Additionally, the hotel is near the Indianapolis International Airport and Indiana Convention Center. Business and leisure travelers can benefit from our extended stay, pet friendly hotel in downtown Indianapolis as the hotel is just a short distance from Victory Field Baseball park, Circle Centre Mall, Conseco Fieldhouse, and the Indianapolis Motor Speedway. This downtown Indianapolis hotel is only 15 minutes from Indianapolis International Airport (IND) and is conveniently located within three blocks of the Indiana Convention Center. Merrill Lynch, AT&T, Eli Lilly, IUPUI, General Motors, and Wellpoint are in close proximity in downtown Indianapolis. Our pet friendly Indianapolis hotel offers business travelers and families a comfortable place to stay while being out of town. We also encourage our guests to mingle with each other during the evening Sundowners Receptions (Tuesday - Thursdays), which feature drinks and appetizers. With a 24-hour convenience store, complimentary laundry facility, an outdoor BBQ pavilion and a home theater room, the Staybridge extended stay hotel in Indianapolis is the perfect home away from home. ... more less
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- Also Known As:
- Staybridge Suites Indianapolis - City Centre Hotel Indianapolis