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“Hello RaceFans...” 4 of 5 stars
Review of Candlewood Suites Indianapolis Dwtn Medical Dist

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Candlewood Suites Indianapolis Dwtn Medical Dist
Ranked #86 of 184 Hotels in Indianapolis
Reigate, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Hello RaceFans...”
4 of 5 stars Reviewed May 30, 2014

Ok ..I may be an IDIOT for posting this but....
This hotel is the best place to stay for any activity (especially the 500) at IMS.
Not only Is it the closest 'decent' hotel nearby but you can cycle to the track in 15 minutes and avoid the monumental traffic issues that over 350,000 people create. The suites are large with room for entertaining and good cooking facilities ie: large fridge,2 electric hobs and large microwave.(The wonderful front desk staff suggested the new Marsh Supermarket for hi-end groceries!! ) Suites have 2 flatscreen TV's (one 37"& one 30") which are accessible but the channel choice is not great (only CBS and NBC are digital. the rest are 1975 style blocky-vision and NO NBCSN which is unbelievable for a town obsessed with motor racing. Internet speed is ok but many sites are blocked by the Norton safe-site filter so don't expect to download any tv shows. Flash sites ie:YouTube/Vimeo etc. load ok though. I did all my own housekeeping as the policy is not to clean your room in-stay but that's ok with me. Bed was nice and hard with comfy pillows and duvet. Good ventilation in the bathroom and the shower was just right (not too much water softener). So, if you are going to the track..this is the place to be.

Room Tip: I could see the Speedway Pagoda from my living room window!!
See more room tips
  • Stayed May 2014, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank WF1Gontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don H, General Manager at Candlewood Suites Indianapolis Dwtn Medical Dist, responded to this review, June 3, 2014
Thank you for providing feedback from your recent stay at our facility. We appreciate the recommending of our facility to fellow travelers. The hotel is presently working with local providers to update both its Internet speeds and TV channel lineup, with some HD programming. The Candlewood Suites brand is that of an extended-stay nature. Housekeeping services are performed after the first week of a guest's stay, and every week thereafter. IHG's Staybridge Suites, has a similar format; however, offers daily light cleaning and additional amenities, which the Candlewood Suites brand does not. As you would expect, these amenities come with a higher price tag. Somehting to consider for those travelling. We hope that when you do return to the area, our facility is your hotel of choice.

Don Hilton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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134 reviews from our community

Traveler rating
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    21
    6
    9
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Any
English first
New York City, New York
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 5, 2014

My wife and I went to watch a game at the Lucas Oil Stadium and spent the night here. They offered shuttle service to and from and after the game we enjoyed a nice drink in their bar. We slept very well though the beds are kind of on the hard side.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank JTrump546
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don H, General Manager at Candlewood Suites Indianapolis Dwtn Medical Dist, responded to this review, June 3, 2014
Thank you for taking the time to leave feedback from your recent stay at our facility. I am pleased that you found the shuttle a nice amenity to get you to/from your downtown destination. Everyone has their preferences as to bed types. I am sorry that ours were more firm than you prefer.

If you should return to the area, we hope that you make the Candlewood Suites Medical District your hotel of choice.

Don Hilton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
170 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed April 24, 2014

I travel from the UK twice a year to the US.This was my first visit to a candlewood hotel.
On this experience it will be my last.I stayed 3 nights.
Whilst the suites were large and had everything required, i was not impressed with cleanliness.
I found a dead bug on my floor and one in the curtains, even when I requested the room be cleaned this was ignored. I felt that the bed linen was not fresh and my overall impression of the room was that it needed repainting.
Staff generally I found looked bored and uninterested although the young guy on reception (Duane ) I think was very helpful.
Not well siuated for down town being a $15 taxi ride away.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Roger186402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Indianapolis Dwtn Medical Dist, responded to this review, May 9, 2014
Dear Roger186402,

Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re very sorry you were not satisfied with the cleanliness of the room. We are also sorry you were not satisfied with the service you received from our staff. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jerusalem, Yerushalayim, Israel
Level Contributor
60 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed April 2, 2014

We stayed at the Candlewood Suites in downtown medical district for six months, and although we did not have a hand in choosing it as it was chosen by my husband's host, we fell in love with it. The room was spacious with even a storage. The reception staff was always responsive and pro-active. They are quite proficient in what they do, very professional and courteous. It is so far the best extended stay hotel we have "lived" in. We had the feeling of being home while there.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ruby B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don H, General Manager at Candlewood Suites Indianapolis Dwtn Medical Dist, responded to this review, April 8, 2014
Thank you very much for taking the time to review your experience while staying at our facility. I am pleased that both the hotel's amenities, and staff, exceeded your expectations.

Don Hilton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
70 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed March 28, 2014

Start with the good bits. It was cheap. The staff are very nice and helpful. Now for the other bits. The place is fairly tired and has an odd odor of stale cigarettes, dirty carpets and un-emptied refuse cans. Its a drive or cab ride to downtown ($15 each way). Downtown hotels are a better bet for business.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank awwhitfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don H, General Manager at Candlewood Suites Indianapolis Dwtn Medical Dist, responded to this review, April 8, 2014
I am sorry to hear that your experience with our facility was not an overwhelmingly positive one. The Candlewood Suites brand is not for all travellers. By its nature, the Candlewood Suites is an economically based extended-stay hotel within the IHG brand of hotels. Our location has many 'business' travellers who regularly stay with us. Different travellers have different needs and/or expectations of their hotel choice. This location has been open for approximately seven years. The location regularly upgrades aspects of the hotel as needed: furniture, carpet, etc...; however, there may be on occasion items, which may show some wear. Marion County (Indianapolis) has a city ordinance whereas smoking is illegal in hotels, and most other public buildings. Unfortunately, despite this ordinance and the hotel's non-smoking policy, guests will ignore this and smoke within their guest room. The hotel makes every effort to remove odors left in a guest room but depending on a guest's sensitivity, remnant odors could still linger and found to be offensive. In cases such as this, if a guest room is found to be
unacceptable by a guest, the hotel's staff will make every effort to find alternate accommodations.

Don Hilton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed February 18, 2014

We stayed here for only one night but saw how great it would be for a longer period of time! We had two rooms--three adults were very comfortable in the two-bedroom suite and it was the same for the two of us in the one bedroom. The one-bedroom suite was very spacious (parents could sleep in a separate room and small children on a full-size sleeper sofa in the main room), the kitchenette well-appointed and it had an extra walk-in closet which would be great for a longer stay!

The closest grocery store we found, though, was in a nearby run-down neighborhood so you may want to pick up your groceries on your way back to the hotel. The hotel offers free coffee and has a little market with some food, drink and personal items. It's located on the other side of the river to downtown but the drive there is a short one.

Considering the cost of the rooms this was a great value!

  • Stayed February 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank veroniquegerald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don H, General Manager at Candlewood Suites Indianapolis Dwtn Medical Dist, responded to this review, February 19, 2014
Thank you for taking the time to review your recent stay at our facility. I am pleased that you were happy with your accommodations while here and acknowledge how this concept would be well-suited for extended-stay guests. For those not familiar with the Candlewood Suites brand/concept, it is designed for guests needing long-term accommodations. Unlike the Staybridge, sister concept with IHG, the Candlewood Suites does not offer a Continental Breakfast or evening Manager Reception. Similarly, with this concept, housekeeping services are only performed after the seventh day of a stay, and every week thereafter. The location does offer complimentary laundry services and a well-stocked pantry, which is open 24-hours. There are few options available for local markets in the area, where shopping could be performed. Our suggested preference would be the Marsh Supermarket in downtown Indianapolis. This market, while slightly higher in price, offers a great variety of product(s) and an area where persons can feel safe.

If you should return to the area, I hope our Candlewood Suites will be your hotel of choice.

Don Hilton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana, United States
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed February 17, 2014

Strike One: Priority Club merged another customer's account with mine during the online reservation process. I have a hard time believing my information is secure when I now have access to another club member's address, phone #, and email.

Strike Two: Parking lot and sidewalks had over 6" of snow, and no salt or plow in sight. Parking was a free-for-all and the ramp to the front door was covered in ice. Gentlemen at the front desk laughed my concerns off and said when the snow stopped it would be taken care of.

Strike Three: My first experience with bed bug bites.

  • Stayed February 2014, traveled solo
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank HusFrau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don H, General Manager at Candlewood Suites Indianapolis Dwtn Medical Dist, responded to this review, February 21, 2014
I am sorry to hear of your experience at our facility. I cannot speak to the 'First Strike' mentioned with your profile being linked with another person's though the IHG Rewards desk. If a reservation is made through the hotel directly, we are trained to look for previous profiles within the IHG network. If found, this information will be confirmed with the guest before reservation is finalized, thus linking this profile. Indianapolis, as well as much of the country, has been hit hard with heavy snowfall throughout this winter, 'Strike Two'. In a majority of these snowfalls, the hotel has been very diligent on keeping up with our sidewalks; however, there have been times where the temperature and heavy snowfall made it ineffective for salt application and keeping them as clear as they should have been. Similarly, parking lot snow removal, has been slowed up at times due to the weather conditions and the fleet of trucks being able to service their accounts. Any reports of suspected bed bugs within the hotel industry are taken very seriously 'Strike Three'. Suspected room(s) are put out-of-order and inspected by our pest control company to verify the validity of the complaint. If verified, room is heat-treated to eliminate infestation. This is not to say that location has never had an incident of this nature. Those reports verified have been minimal throughout the seven years of operating at this location. Persons familiar with this type of issue realize it is not associated with cleanliness. For persons interested in reviewing a location for previous Bed Bug reports, go to BedBugRegistry.com.

I am very sorry for your experience at our location and hope that you may decide to give us another opportunity to service you at a later time.

Don Hilton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Indianapolis Dwtn Medical Dist

Property: Candlewood Suites Indianapolis Dwtn Medical Dist
Address: 1152 N White River Pkwy West Dr, Indianapolis, IN 46222-5103 (Formerly Candlewood Suites Indianapolis City Centre)
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #86 of 184 Hotels in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Candlewood Suites Indianapolis Dwtn Medical Dist 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
Welcome to Candlewood Suites in Downtown Indianapolis, Indiana Our extended stay hotel in downtown Indianapolis is near the Indianapolis International Airport, making travel to the hotel easy and convenient. Leisure travelers can appreciate our downtown Indianapolis hotel's close proximity to several local attractions. Eiteljorg Museum, the Children's Museum of Indianapolis and the Indiana State Museum offer history buffs the chance to soak up the heritage of Indiana. For sports enthusiasts, the Indianapolis Motor Speedway and Conseco Fieldhouse are just minutes from our hotel. The Indiana Zoo and White River State Park offer fun for the whole family. For business travelers, our hotel in downtown Indianapolis is near the Indianapolis International Airport and offers free high-speed Internet access, a Business Center and three meeting rooms. Nearby corporate locations include the IU Medical Center, the Indiana Convention Center and Simon Headquarters, while South Grove Golf Course offers a great place to unwind. This Indianapolis extended stay hotel offers you free high-speed Internet access and free local phone calls. Our standard guest rooms are the largest in Indianapolis. A Fitness Center, free self-laundry facilities, barbecue grills, a DVD/CD lending library and the Candlewood Cupboard, our miniature grocery store, offer unparalleled comfort and convenience. Call today to take advantage of our great Indianapolis hotel deals. ... more   less 
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Also Known As:
Candlewood Suites Indianapolis City Centre Hotel Indianapolis
Candlewood Indianapolis
Indianapolis Candlewood Suites

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