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“One of the worst stays ever!!!”

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Candlewood Suites Indianapolis Airport
Ranked #82 of 180 Hotels in Indianapolis
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“One of the worst stays ever!!!”
Reviewed January 11, 2013

Horrible stay! Stay away from this place!
The front desk staff is friendly yet very incompetent. The housekeepers are friendly yet due to incompetent staff they were never able to clean the room at the time I requested.
Possibly thr slowest internet ever experienced, the speed is at 1mb. It's 2012 and 4G phone is at 13mb+

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank itraveler99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Indianapolis Airport, responded to this review, January 23, 2013
Dear itraveler99,

Thank you for taking the time to post a review of our property. I apologize for the problems with your stay and I want to assure you that this is not our standard. We work very hard to ensure our facilities and service are superior. Please accept our sincere apologies for any shortcomings you experienced from our staff as well as for internet service. The feedback we receive from our valued guests, like you, enables us to target problem areas. We appreciate your candid feedback and welcome any opportunity to improve.

Your business is valued and we hope your future travel plans will continue to include IHG properties.

Sincerely,

Lera M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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89 reviews from our community

Traveler rating
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    28
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    9
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
De Forest, WI
Level Contributor
71 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 11, 2013

I typically stay down town but when down town is busy or for some reason the prices seem sky high, this is my go-to alternative. It can be less than half the cost of staying downtown and is only a few minutes drive away from pretty much everything in Indianapolis. Well stocked grab-and-go snacks, decent pool, clean exercise area, sufficient parking, decent and free wireless internet, and friendly staff all add up to an unbeatable value. The only knock I'd have is that the small frontage road to the hotel is in incredibly bad shape and as it is right next to the highway it is a bit surprising that the road is not very well lit. The property and parking lot are well lit but you can not really walk anywhere from this hotel save for perhaps the chain restaurant right next door.

Room Tip: Sixth floor is undergoing remodeling so the amenities have been updated recently.
See more room tips
  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ragefarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, TN
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 3, 2013

This is my favorite place to stay when we travel to visit family in Indianapolis, IN. The pet policy is exceptional. The pool and spa area are great. The grounds are well kept and the staff are friendly. This is generally not a family hotel, it is more of a hotel for workers that need long term accommodations. Because of this, there are usually not many families or children and this suites my purpose.
The only negative I feedback occurred on the Sunday we were there over the holidays. We were told the jets were not working on the spa. I found out from another guest that the real reason the spa was not working was the management was trying to save money. I was advised to ask for the manager next time. The spa was turned on the next day when the other guest complained. The staff lied to me.

Room Tip: Try to get a double or suite room. The single queen bed room does not have very much room on the s...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jacksemily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 2, 2012

Stayed there for the weekend in November. Easy off and on the interstate. Place was clean and new looking. Loved the room and way better than any hotel. Wood trim around the doors made it feel like a home. Kitchen area was clean and we were able to fix meals without any problems. Look forward to coming back and staying again.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tbone3672
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Noblesville, Indiana
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed October 20, 2012

Our stay was 10/19/12. Just an overnight as my hubby was flying out to Asia for a business trip. The only issues we had were the hot tub and shuttle service and sticky kitchen floor. The hot tub's jets all point up and are not adjustable. Water spurts up in your face no matter what area you sit in. Otherwise, clean pool and hot tub. Pool towels were so nice and soft and big! Next problem was asking about shuttle service to the airport. The book in the room states it provides shuttle service plus there is a shuttle van behind hotel. The receptionist was very nice and said that this service was stopped in the last 6-8 months d/t it being used less. But ,since the book stated it did, she gave my husband a voucher for a free taxi ride to the airport. This was very nice of her considering I would have had to get up at 5 am and take him, cry alot and come back to try to get more sleep. lol The other problem we had was the kitchen wood type floor was sticky. I made it a point not to walk on it with bare feet. Otherwise our stay was nice and peaceful.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SisterAnnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lawrenceburg, in
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 15, 2012

WOW - some of the reviews scared me. We stayed on 10-13. Hotel is super clean, modern and well apointed. Staff was helpful and friendly. The hotel property was very nice, clen and well maintained. It was a great value, and only about 7 miles to downtown if that. I will stay again.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Joseph, Missouri
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 5, 2012

This was our second stop on a "no plans hit the road vacation". We booked this room after staying the previous night in a Candlewood in Springfield ILL. We were so impressed with the clean, friendly accommodations we thought we had found our hotel chain for the trip. Upon check in the property looked pretty nice, not as new as the previous night but still quite nice. As we got on the elevator we noticed a smoke smell. We had made sure to book nonsmoking as our daughter has problems with even the smell of second hand smoke making it very uncomfortable to breath. We figured when we got to our room it would be better.

We were really shocked to open the room door and be hit in the face with a room that definitely was NOT a nonsmoking room!!! Everything smelled. My husband went down to the front desk and talked to the super nice night desk clerk. She gave him some room spray to try and help. She said that it was definitely a nonsmoking room but sometimes people will smoke in them without their knowledge.

The spray helped as long as we kept spraying it every 3-4 minutes directly in front of the air conditioner and on the furniture and drapes. Consequently everything was damp to sit on. I went down to the desk to get a snack from the snack area and get a movie for the kids a little later that evening. While talking to the same front desk clerk I was told that they hadbecom a complete nonsmoking facility just a couple of weeks earlier. Then she told me that it was their practice to occasionally allow smoking in nonsmoking rooms when asked to do so!!!! Why would you label it a nonsmoking room if you "occasionally" allow smoking in them.
Why didn't the cleaning staff realize how badly this room smelled of smoke and either as someone to fix it or have the status changed to smoking!

The next morning all the clothing smelled like we had been in a smoke filled bowling alley all night! Even our hair smelled like that.

PROS:
Friendly staff
comfortable beds (minus smoke smell)
Good choice of movies to watch.

CONS:
Smokey smelling "non-smoking" rooms.
Area not the best
Need a car to get to any major eating/entertainment areas

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cmcats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Indianapolis Airport

Property: Candlewood Suites Indianapolis Airport
Address: 5250 W Bradbury Ave, Indianapolis, IN 46241-5167
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #82 of 180 Hotels in Indianapolis
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites Indianapolis Airport 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
Welcome to the award winning Candlewood Suites Indianapolis Airport, your Home Away From Home. Our spacious suites feature fully equipped kitchens with everything you need to prepare that home-cooked meal. Work efficiently with free high-speed Internet and local calls, plus your very own personalized voicemail. Also available is our complimentary business center with computer and Internet access.Need to relax after a long day of work or traveling? Lounge in your recliner while watching your 32-inch flat screen TV with DVD player. Borrow a movie from our lending library. Gather with friends and have a cookout at our Candlewood Gazebo. Work off stress in our state-of-the-art fitness center. Take a relaxing dip in our indoor pool and hot tub.When staying at Candlewood Suites, our complimentary washers and dryers allow you to pack light. Hungry? Grab a bite at Candlewood Cupboard, our 24/7 onsite convenience store featuring hundreds of breakfast, lunch, dinner, and snack items from which to choose.We are conveniently located at the Indianapolis Airport, just minutes to downtown Indianapolis or Plainfield, Indiana. Candlewood Suites Indianapolis Airport is an excellent choice for employees of Rolls-Royce, Eli Lilly, Carrier Corporation, Praxair, Vertellus and the Indiana National Guard. We welcome government travelers and are FEMA approved. Call the hotel for a free shuttle to or from the airport at any time, day or night. ... more   less 
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Also Known As:
Candlewood Suites Indianapolis Airport Hotel Indianapolis
Candlewood Indianapolis
Indianapolis Candlewood Suites

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