Very frustrating experience. We were in a room next to the elevator and door to the stairs down to the pool. The rooms are attractive, but poorly sound-insulated so it was loud. This would have been acceptable (I know it is a public building, not a private home), but we also had several unbelievably loud rooms on our hall - teens and their parents that apparently don't mind if they run up and down the halls yelling, slamming doors, etc for hours at night. I complained to the loud visitors and when this didn't help to the front desk @ 11:30 p.m. They quieted them down after 30 minutes. In the morning when I complained that it was my worst hotel experience EVER they said "Sorry. We do take that seriously." yet they never mentioned discounting the room even though they have a "satisfaction guarantee or your money back". Not only that, but I asked for a late checkout and was given a 30 minute extension (or pay another 1/2 day's charge!). I might have gotten better service if I was willing to throw a fit, but that isn't me and wouldn't feel much like a vacation.
- Official Description (provided by the hotel):
- Welcome home to Homewood Suites by Hilton Indianapolis-Downtown. Discover an all-suite, extended stay Indianapolis hotel with all the comforts of home and the attractions of Indianapolis city center only minutes from your doorstep. Within three blocks of Lucas Oil Stadium - home of the NFL Colts - this central Indianapolis hotel is only 15 minutes from Indianapolis International (IND) Airport. Your hot full breakfast is included every day. Enjoy the complimentary evening social* available Monday through Thursday, and stock your suite's kitchen with favorites from the Homewood Suites by Hilton Indianapolis-Downtown snack shop. Work smart in your suite, or in our snug lodge area with WiFi access included throughout this Indianapolis hotel. ... more less
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- Also Known As:
- Homewood Suites Indianapolis - Downtown Hotel Indianapolis
- Homewood Indianapolis
- Indianapolis Homewood Suites