I attended a seminar that was being held at the Hyatt (kitty corner to the Conrad) during the week of Aug. 18. Because I had a great deal of points, I decided to splurge my points on the Conrad since I wanted to treat myself to a well deserved rest. Conrad was rated so much better than the Hyatt (& even the Embassy which was right next door). So instead of using the freebie breakfast, etc. which comes with the Embassy, I chose to use the 200,000 points for the Conrad.
No problem with booking through the Hyatt rewards program. Got checked into the hotel (which seemed fairly vacant during my stay) all right. Very pleasant front desk personnel & was shown around my room by the luggage porter.
The room itself is VERY nice. The bed was so inviting, the bathroom was large & the shower had 2 large heads. TheTV in the room was crystal clear (great for watching the Olympics). It's great to have a TV in the bathroom for watching the morning news while you're getting ready. That part was excellent. Things just went downhill from there, considering the type of hotel this is.
I stayed 5 nights & every single day brought a new & unnecessary challenge. The coffee maker is a Keurig & it comes supplied with various single serve coffee/tea cartridges. That was great, but the sugar/creamer that was left was only enough for 1 cup. Call me weird, but I like a decent amount of sugar (real) & cream for my tea. On the first night, I also realized ththat the bathroom TV remote didn't work. I left a note for housekeeping that I needed more sugar/cream & about the remote. Came home Mon. afternoon from my class & the remote was repaired, but no sugar/cream was left. I went downstairs to ask to have someone replace it when I went out that night.
That night I used the comfy robe in the room after my bubble bath (by the way, the way the tub is situated, there is no choice but to flood the bathroom floor because the water that spills out on the sides funnels right to the floor -- design flaw!!). I hung it up & when I returned from class on Tues. night, it was gone. Assuming it was replaced, I looked in the closet, but no robe.
Wed. am, I left another note (with a tip daily) to replace the robe, sugar/cream reminder, shampoo replaced, etc. I shampoo/ condition daily & left the mostly used bottles in the shower, but they never got replaced, even when they went empty. Even soap was iffy. The towels were either 2 face clothes & no hand towel, until I asked for one. Well, I got the robe back, but no shampoo or sugar/cream.
By this time, I was pilfering the sugar/cream from our coffee table at the Hyatt and was doing a slow burn over this. I didn't think another visit downstairs should have to happen since the first time should have cleared it up.
Wed. afternoon I finally got another bottle of shampoo, but the hotel must have still been out of sugar/cream. The first 2 days a Conrad bottle of water was given, but it ended completely after that, so I don't know if that was a one time only thing.
On Thurs., I left a soaked robe that I hoped would be replaced (from another flooded tub soak), but when I got back around 5pm from my class, the room wasn't made up. I left about an hour later to go to a banquet & when I returned after midnight, it still hadn't been made up -- NOTHING!!!
I went to bed, no new towels, robe or anything. I was too tired & didn't want to yell at anyone. I checked out at noon on Fri. & told the front desk that my room wasn't made up. The poor girl didn't know how to respond, but muttered that I wasn't the only one that complained about that.
I don't know what on earth is going on with housekeeping there, but it needs to be addressed. I hope management reads this & reacts to the problem. Totally inexcusable for the type of hotel this is. I opted for this hotel since conferance hotels are usually overwhelmed & service suffers, but did this backfire on me or what? I'm sure this is not the norm for the Conrad brand, but my experience certainly was disappointing. The room was the only saving grace (but not when I didn't have clean, dry towels), but I just wanted to cry at some point. I wasted 200,000 hard earned points.
- Official Description (provided by the hotel):
- Welcome to the Conrad Indianapolis Luxury Hotel.The Conrad Indianapolis hotel in downtown Indianapolis is a destination that connects you with an innovative guest experience unmatched by other Indianapolis hotels. Located at the most prominent intersection in Indianapolis, a skybridge provides an uninterrupted path from our Indianapolis luxury hotel's ballroom and meeting rooms to the Artsgarden, Circle Centre Mall and the Indiana Convention Center. Our 23-story tower boasts 241 guest rooms, 15,000 square feet of state-of-the-art meeting space, a rejuvenating wellness center with a state-of-the-art fitness centre and pool, and two entrancing restaurants. Fine dining options at our luxury hotel in Indianapolis include The Capital Grille, with outstanding culinary delights served in an intimate dining experience, and Tastings, a wine bar experience that uses progressive wine technology for guests to enjoy wines by the taste, glass or bottle. ... more less
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- Also Known As:
- Conrad Indianapolis Hotel Indianapolis
- Indianapolis Conrad