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“Friendly, clean and comfortable” 4 of 5 bubbles
Review of Country Inn & Suites By Carlson, Indianapolis Airport South

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Country Inn & Suites By Carlson, Indianapolis Airport South
Ranked #28 of 178 Hotels in Indianapolis
Certificate of Excellence
Massachusetts
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Friendly, clean and comfortable”
4 of 5 bubbles Reviewed September 16, 2008

We stayed at this hotel for 4 nights over MotoGP race weekend which made the hotel very busy, but still quiet. We found the hotel staff to be very accomodating. The rooms were spacious, clean and comfortable. The refrigerator and microwave were convenient and worked well. Continental breakfast was fresh and continually replenished. We enjoyed the pool and jacuzzi which were both very clean. Would stay here again without hesitation.

  • Liked — Very comfortable. Inviting fireplace and lending library in lobby
  • Disliked — nothing
  • Stayed September 2008, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mexico15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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443 reviews from our community

Traveler rating
    231
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    53
    26
    14
See reviews for
196
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Any
English first
San Francisco
Level Contributor
127 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
4 of 5 bubbles Reviewed August 13, 2008

The Indianapolis Airport area is a great location for Priceline. Last year, I got the Hyatt Place ($34.00) and this year the Country Suites and Inn ($40.00). The Holiday Inn Select also comes up at these prices.

So right off the bat, great value. Other pros of this location include:

Excellent workout room with nice cardio machines, free weights and a Bowflex.

Clean indoor pool and hot tub.

Decent breakfast with frozen omelettes, cereal, pastries etc.

Free internet, including two stand alone computers for guests.

And one exceptional front desk clerk (Joey Baker)

Negatives:

I had requested a room with two double beds. I know that with Priceline especially, it is just that; a request. However, I telephoned the day before and was assured that I had two double beds. This was important to me since I was sharing the room with a straight buddy (more important to him I guess)

When I arrived at the hotel there was a guest at the counter who was requesting a king bed instead of the two doubles that he and his wife had received. The clerk was in the process of telling him the hotel was full and there could be no room exchanges. I quickly verified that I had two double beds, and lo and behold I had one king bed.

Fortunately, they allowed us to switch rooms but it took 15 minutes to do so. This will lead me to the one negative of this location; the front desk staff.

As great as Joey was ( I will explain more) we had three separate incidents where the staff fell down on the job. And this is where the Number Two rating in Trip Advisor fails. Service is paramount in a hotel and for this location (though with many positives) to be ranked #2 is cockeyed. The Hyatt Place I stayed at last year was much superior. So take these ratings for what they are, and read the reviews; I believe you will get a much better picture.

But now on to the staff. One of the reasons it took 15 minutes to switch our rooms, was that the other clerk (not Joey) did not remember how to check someone in. Yes, we were all new once, and this clerk was brand new, but come on, when's the last time a clerk didn't know how to check a guest in?

The next day, I stopped at the front desk to ask a question and a different clerk was talking with their manager (on the phone) about some customer that refused to give their credit card information over the phone. The conversation went on for at least 10 minutes and the clerk ignored me the whole time. Finally, a second clerk (the one who didn't know how to check someone in) came out and gave me the wrong information concerning the shuttle to the airport. Fortunately, since I was leery of the info, we later checked and obtained the accurate information.

Anyway, back to Joey. Not only was he able to switch rooms (between the king and the two queens) so to speak..., he later switched us again to a room not facing the freeway. So, when you book this hotel request an EVEN number room as these are the ones that face the quiet front of the hotel. So hats off to Joey Baker; thanks!

I gave this hotel a four star rating based on value (on Priceline) and certain amenities, but hopefully their front desk personnel get some better training soon.

Cheers.

Marius

  • Liked — Value
  • Disliked — Front desk staff
  • Stayed August 2008, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank Marius40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnDirOfSales, Director of Sales at Country Inn & Suites By Carlson, Indianapolis Airport South, responded to this review, January 13, 2011
Thank you for your response and your honesty. We are now under completely new management and have new desk agents, new breakfast attendants, new van drivers, a new general manager, and a new sales director. All of us are well seasoned hotel professionals here to serve you and make you as comfortable as possible. If at any time you have an issue with a desk agent, please ask for manager or director of sales. If management, isn't available, our business cards are always at the front desk. You are always welcome to take a business card and contact us directly. Again, thank you for letting us know.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed June 18, 2008

I've stayed at this hotel several times.. It's very clean and very nice.. I actually loved the bed.. They give you plenty of pillows and blankets.. The AC in this hotel is great.. I love sleeping in a cold room.. The breakfast is a nice way to start your day.. The bathrooms are super clean.. The water is very soft and the showers have good pressure.. You can not go wrong staying here..

  • Liked — Cleanliness
  • Disliked — N/A
  • Stayed July 2007, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank SanAntonioCard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, Tennessee
Level Contributor
181 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
5 of 5 bubbles Reviewed March 30, 2008

Very clean and nice room. We had a suite, which was very spacious. Ate at Damon's right down the street.

  • Liked — Convenience to the interstate
  • Stayed March 2008, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank thebandteacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Memphis
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed February 4, 2008

I stay at this hotel once a month and have done so for two years. It is convenient to where I do business and the price isn't bad.

It is convenient to the Airport and the freeways.

Damon's Grill next door is a decent place to eat and you get a coupon for Damon's when you check in.

The rooms have been clean every time and check in goes smoothly if you have a reservation,

The complimentary continental breakfast is so-so, but I don't expect it to be great either since this hotel seems to be built around the travelling business person on a budget. The breakfast lady is very sweet, but I don't think she works on weekends.

  • Stayed January 2008
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank MemphisSalesWeasel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tallahassee, Florida
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed November 14, 2007

We were looking for a nice hotel not far from the airport with lots of amenities for the price. This Country Inn filled the bill. All of the staff were very friendly and helpful. Hotel staff upgraded us to a suite at no extra charge and provided us with a 10% off coupon to Damon's restaurant next door. Highspeed wireless internet access is now available in all rooms via one of 11 antennas. The indoor pool and hot tub were very relaxing the night before flying out of Indianapolis International. The fitness center is well equipped including lots of towels and water. The continental breakfast includes waffles, yogurts sweetened with Splenda , fresh fruit (apples, oranges, and bananas), name brand cold cereals, and omelets and sasuage. The breakfast staff were very attentive to the needs of all those having breakfast. We were able to print out our boarding passes on one of the printers in the 24 hour complimentary business center. Staff provided us with hot cookies in the evening and a variety of teas were available in the breakfast area. For the best stay, request a room on the side of the hotel that does not face the interstate. Staff checked with us about an hour after check in to make sure that everything was OK and the express check out receipt was delivered promptly the morning that we left.

  • Stayed November 2007, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank Tallahasseean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lansing, Mi
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed October 9, 2007

Stayed here October 5-7, during Circle City Classic Weekend. We enjoyed the hotel. Easy, quick check in.

Room was very nice and clean, even in all the dark corners, behind the doors, etc. Large room, studio king suite. Lots of space for 2 adults and 2 children. Pull out full size sofa bed. Pool area was clean and neat.

Went to use the pool two evenings in a row and we were the only ones in there. Towels available by the pool. Clean pool and clean hot tub.

Breakfast area was nice and clean, attendant was readily available to assist and clean up after those using waffle irons, etc. Large selection of items, oatmeal, ready made eggs and sausage, toast, fruit, muffins, juice, hot coffee, etc.

Would definately stay here again.

  • Liked — Large clean rooms, nice clean pool, free breakfast
  • Disliked — nothing
  • Stayed October 2007, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank niasmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Indianapolis Airport South

Property: Country Inn & Suites By Carlson, Indianapolis Airport South
Address: 5630 Flight School Dr, Indianapolis, IN 46221
Phone Number:
Location: United States > Indiana > Indianapolis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Family Hotel in Indianapolis
#39 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Indianapolis Airport South 2.5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Country Inn And Suites Indianapolis Airport South
Country Inn & Suites Indianapolis Airport South Hotel Indianapolis
Country Inn Indianapolis
Indianapolis Country Inn

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