We stayed in the 2Q w/ pull out sofa for a soccer tournament. We love Country Inn and Suites as we have a larger than typical family and need the room. The smoke detector and sprinkler system went off at 1:30 am. The sprinkler did not spray but dripped all over the floor. After going to the lobby to find out who could help, I was informed the driver I am assuming for the airport would be coming up to investigate. After close to 5 minutes, he arrived with an attitude. The alarm continued to sound and the sprinkler continued to drip with 4 sons in the room. The alarm was disconnected. I asked to be moved. Seriously? I had to ask? - and was told I could stay in there for the night. UMMMMM> NOT! It is not safe nor following the law. No working smoke detectors with a floor wet enough to be dripping down to the first floor is not acceptable. We moved our things - alone - at 2 am. We were not contacted by management with any type of apology and paid the rate for the room per night. We were there for 2 nights and this was the first. Extremely poor customer service by management. The day staff was willing to go the extra mile and was very friendly. I did check to see if the room was rerented and was told the room was out of service thankfully.
- Official Description (provided by the hotel):
- After your flight, rest easy at the Country Inn & Suites By Carlson®, Indianapolis Airport South, IN. We offer free shuttle service to the airport, less than 10 minutes away, as well as luggage storage to accommodate your travel schedule. Just off I-74, the hotel puts you within eight miles of the Indianapolis Motor Speedway, Lucas Oil Stadium and the Indianapolis Zoo. Here for a tournament? We cater to visiting sports teams with special rates and travel arrangements to your venue. After a thrilling day at the Indianapolis Motor Speedway, you can cool down in our refreshing indoor pool. If you have several hours between check-out and your flight, store your luggage with us while you tour the city. Amenities and services include: Free High-Speed Internet Access, Complimentary Hot Be Our Guest Breakfast, Free Airport Shuttle Service, Indoor Pool and Hot Tub, Luggage Storage, Same-Day Valet Laundry Service After a day downtown, come back to a comfortable guest room or suite, each with a 32-inch HDTV and free high-speed Internet access to help you relax and plan your next day’s itinerary. Standard room amenities include: Free High-Speed Internet Access, Coffeemaker, Free Weekday USA TODAY® Newspaper, Iron and Ironing Board, and Rollaway Beds Available. ... more less
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- Also Known As:
- Country Inn & Suites Indianapolis Airport South Hotel Indianapolis
- Country Inn And Suites Indianapolis Airport South
- Country Inn Indianapolis
- Indianapolis Country Inn