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“Terrible Experience!! Rude Staff!! Wont go again!!”

Caribbean Cove Indoor Water Park
Ranked #161 of 173 things to do in Indianapolis
More attraction details
Attraction details
Owner description: Gather up your little squirts and jump into a 50,000 square foot tropical explosion of year round water fun where you'll find an island full of squirts, sprays, slides and surprises. No matter the season, it's alway summery inside Caribbean Cove Hotel & Water Park. Drift lazily around the park on our leisure river. Relax in our spas or explore Castaway Bay Interactive Island. Then hold on tight for the ride of your life on two 40-feet tall by more than 267-feet long aqua whiz tube slides. These slides shoot guests outside the water park, around the building and back inside the park... before final splashdown into the plunge pool. The not-so-faint-of-heart can climb aboard the 40-feet tall x 388-feet long super flume slide sending them spiraling throughout the park. It is pulse-pounding excitement for those who dare! In between all of the splishing and splashing, discover lots of fun at Crazy CoCo's Arcade, Calypso Cafe and Caribbean Cove Hotel's separate indoor recreation center featuring billiards and a putting green. Make a BIG splash or make a little splash, Caribbean Cove Hotel & Water Park offers plenty of splashtacular fun for guests of all ages!
Useful Information: Activities for young children
Mahomet, Illinois, United States
1 review
common_n_attraction_reviews_1bd8 9 helpful votes
“Terrible Experience!! Rude Staff!! Wont go again!!”
Reviewed September 2, 2012

To whom it may concern:

I am not sure where to begin or where to send complaints. Lets just start by saying our experience here was terrible and I am sure that we will NEVER travel 2 hours for an experience like this again. Customer service was AWFUL!! My 2.5 year old couldn’t enjoy herself because she was getting trampled on by teenagers in the "toddler area". It was absolute mayhem, first getting in the shallow pool I had to pull an infant/toddler up from under water before she drowned because a teenage kid was climbing up the slide as the infant/toddler was coming down and the big kid was on top of the baby!! These older kids have all kinds of options of things to do and the young babies should be able to enjoy themselves. The floating crab toy was over run by big kids knocking over the lil kids like bowling pins! Not to mention the big hole in the grates on the pool side that was just covered by a sign...any person could fall into that hole and if it was a baby, they would break their leg. The "lifeguards" that were walking around the areas were more worried about conversing or watching girls walk by then worried about safety in the pool.

When we went to get food.. The guys that were working up there, would ignore us, slow moving, wouldn’t smile, say "your welcome" after our polite "thank you", even went and gossiped up with other customers when our food was there getting cold. One of them finally brought our food order to one side of the counter, then when I asked for our drinks he went and left them all the way down on the other side of the counter. He didn’t tell me they were mine and just walked off..which by the way we had no ice in our drinks because they were obviously to lazy to fill the ice bin. When I was standing in line, a guest behind me who was also waiting asked me "Is this your first time here?" I replied "yes", she said "us too, and this will definitely be our last!"

None of the water fountains worked, it was ridiculous trying to find somewhere to get a cold drink of water. I don’t think that there was one employee that smiled, wasn’t rude, or that made us feel welcome (even the lady in the arcade). There is NO reason for us to come back to this place. We will not tell people that this place is a good time. I am sickened by the way this business is ran! There are plenty other indoor water parks that we can travel to and get treated way better!!!

Visited September 2012
9 Thank Jessi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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316 reviews from our community

Visitor rating
Date | Rating
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English first
Indianapolis, Indiana
Level 4 Contributor
27 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
“Fun for the kids!”
Reviewed August 20, 2012

Has lots to offer kids to keep them entertained all day. Pool, water park, food, games, etc. Service isn't spectacular, value isn't super, but it's clean enough and a nice local getaway. Probably not a destination spot for out-of-towners. The concession stand by the pool was understaffed and overwhelmed with the Spring Break crowd; towels at the waterpark can get scarce; restaurant options in this area of Indy aren't spectacular

Visited April 2012
1 Thank thebri2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coatesville, Indiana
Level 1 Contributor
4 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
“Burning eyes”
Reviewed August 18, 2012

We took the grandkids into the water park and had to leave after an hour, as they had way too much chlorine/bromine in the water and it poisoned the air for us.
Maybe it was an isolated event, but it was very unpleasant.
They did have a lot of interesting features though.

1 Thank R V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Wayne, Indiana
1 review
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed August 15, 2012

It so sad to hear this about the park and I was about to book my family another christmas vacation. We stay there last christmas 2011 and everything was GREAT for us and they even kept the waterpark stay open later.

Visited December 2011
3 Thank kuntina t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Otterbein, IN
Level 3 Contributor
14 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
“Great Winter weekend”
Reviewed August 9, 2012

Great place to go for a close to home mini vacation with the kids. Kid friendly, parents have fun as well. A place where we will go every year in the winter to get away from it all.

Visited January 2012
Thank purduebuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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