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“Good food, mediocre service”
Review of Dunaway's Palazzo Ossigeno - CLOSED

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Dunaway's Palazzo Ossigeno
Price range: $31 - $40
Cuisines: European, Steakhouse, Contemporary
More restaurant details
Restaurant details
Good for: Romantic
Dining options: Outdoor Seating, Reservations
Dining style: Casual Elegant
Cross street: Virginia
Level 6 Contributor
132 reviews
81 restaurant reviews
common_n_restaurant_reviews_1bd8 73 helpful votes
“Good food, mediocre service”
Reviewed August 23, 2014 via mobile

We visited Dunaway's during the summer Devour Downtown. We had been here several times before and always had outstanding food. We were accompanied by another couple who had never been there.
When we entered the restaurant, the man at the hostess station did not acknowledge us. He was reading something. Finally someone else came and seated us. We were seated in the bar, which us not our preference. The hostess apologized that they were crowded because there was no seating on the roof because of the rain.
We waited several minutes before the waiter came to take our drink order. There was another wait for the drinks, then a long pause before our orders were taken.
Three of us got the mini crab cakes, one the tomato caprese. The crab was nicely presented, but all three appeared to be burned on one side. The taste was good, but definitely overcooked. Also, true minis--about the size of a silver dollar. The caprese tower was three tomatoes halves with some mozzarella.
We all had a salad (only 1 dressing available). It was rather comical, three bowls heaped with greens, the fourth filled not even halfway!
The tenderloins were served on top of horseradish mashed potatoes, with 3 asparagus spears. My tenderloin, ordered medium rare, was close to well-done. We called the waiter back over, and he said, " It's hard to get them rare when they are so thin, but I'll send it back." When my plate was returned, after the others were almost finished, it was rare and delicious.
My husband and his friend both had vodka tonics. They had to summon the waiter and ask for 2nds. Drinks were small, weak, and expensive $10.54 for a short glass.
There were 2 dessert choices, Creme brûlée and cheesecake. Both were very small portions. The Creme brûlée was served in a small aluminum foil pan. The taste was good. It seemed like maybe the desserts had come prepackaged and served.
The water glasses were not refilled regularly, and the waiter did not check on us or try to engage us in any way.
In conclusion, we felt the service was less than adequate, certainly not what we expected in a fine dining restaurant. The food was good, but we felt like the portions were very small compared to our previous experiences.
I won't say we will never return, but it will certainly be awhile.

Visited August 2014
Helpful?
Thank Palacegypsy13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

56 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Martinsville, Indiana
Level 6 Contributor
180 reviews
126 restaurant reviews
common_n_restaurant_reviews_1bd8 60 helpful votes
“Not as good as last time- the menu has changed...”
Reviewed June 26, 2014

This reviewer and his wife are infrequent but loyal diners at Dunaway's, even to the point of coming to the defense of Dunaway's when others have taken some significant shots at this restaurant.
Last night, the birthday of this reviewer's wife, was not as good a previous.
There were three diners in this reviewer's party- one a "first-timer."
The "first-timer" felt that the Caesar salad was unappetizing; this reviewer and his wife chose the wedge salads and enjoyed same (although when did a wedge salad become 1/6th of a lettuce?)
There are now two steak entrees- and this reviewer's wife chose the rib eye steak ($46.00). She wants these "blue"- as rare as possible, with only a hint of cooking.
The server- in this case the bartender Robert (competent, overworked, doing double-duty due to a large party on the roof) had this strip steak prepared "black and blue." It was o.k., but not what this reviewer's wife had ordered.
The third person had the tenderloin ($42.00) and found it quite acceptable.
This reviewer chose the $29 lobster ravioli. That would be 5 ravioli, folks. The sauce was good. The bowl in which it was served was scarred, as if by a knife, leaving marks down the inside. And it's hard to "catch" the ravioli in these bowls- a suggestion would be to lose the bowls and ask for the ravioli on a plate,.
Understand that Dunaway's is a high-end restaurant; it caters to special occasions and corporate customers wanting to make a statement. And yes, it is also a place to get (usually) a great steak.
Previous visits also included the ability to view and EXTENSIVE wine list- not this time. Where did it go?

So, in sum, this place (right at $200 for the three diners, including tip) seems to have lost something- something in the menu, something in the quantity and quality of food.
Will we return?
Good question-

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Thomas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fishers, Indiana
Level 6 Contributor
119 reviews
45 restaurant reviews
common_n_restaurant_reviews_1bd8 109 helpful votes
“How is this place still open??”
Reviewed June 26, 2014

We came here for a business dinner and like the last review said, it was very warm inside the restaurant. If I don't have to put a sweater on (as I get easily cold), then you know it's pretty warm!! There was some initial confusion over who our server was with one person taking drinks, another coming and taking away our wine glasses, even though a bottle was being ordered. Finally the second server ended up taking our order, but not before she informed us how outdated the menu was and that there was an issue with the previous chef. The menu is very sparse with 3 appetizers, 3 salads, and a handful of entrees. Although it's sparse, it's definitely pricey!

When I tried to order the salmon, which was listed as Halibut on the menu that the server had spent awhile talking about, the server looked confused at me and said they were all out. Why would you have gone on about it when you didn't have it?? We ordered the shrimp and crostini appetizers. Neither of which were very exciting. A couple of us ordered the filets, some the lobster ravioli and another the scallops. The appetizer arrived pretty quickly, but the salads were at least half an hour after the appetizers. Again, nothing very exciting -- house salad of mixed field greens and a wedge salad. From here it took another eternity until the entrees came out. During all this time various people kept trying to clear the wine glasses and we hadn't even been served wine yet!

When the entrees came out, one member of our party commented on how the scallops were swimming in sauce, to which the server replied, "I didn't make it, don't blame me!" The menu said the filet was 8oz, but it was the smallest 8oz filet I've ever seen. The tiny steak was atop a spoonful of mashed potatoes and an even smaller amount of finely shredded. For almost $50, this was definitely not worth it! I've had better meals at Texas Roadhouse!

The service was certainly lacking at a restaurant that is trying to tout itself as high-end. The food is way over-priced for the serving size and taste. Having valet parking at the smal lot attached to the restaurant is ridiculous. We gave the keys and the car was parked right next to where we stood. When we came out we were right by the car so there was no need to bring the car to us, we just got in and drove off. We won't be back.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank ButteredToast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfort, Kentucky
Level 6 Contributor
250 reviews
172 restaurant reviews
common_n_restaurant_reviews_1bd8 112 helpful votes
“Nice people but...”
Reviewed June 23, 2014 via mobile

When we walked in it was very hot inside this restaurant. I'm talking 80 degrees hot and I immediately got a "Kitchen Nightmares" feeling in my gut imagining what Gordon Ramsey would find in the kitchen. The restaurant was pretty empty and we were seated right away. They promptly informed us that they didn't have any seafood except for the crab cakes or lobster ravioli. Which told me that those were probably frozen items. Our group decided to have a round of drinks and head elsewhere. They apologized and said they understood. They did have a well stocked bar that included a few varieties of Pappy Van Winkle bourbon. The staff was very nice and I did t actually try any of their food so I don't feel right giving them a lower rating but I probably won't return.

Helpful?
1 Thank wamzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Level 6 Contributor
99 reviews
79 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
“The Scenery is Worth It”
Reviewed May 20, 2014

We went here for Devour Downtown, and so the prices were within our budget. Normally, this restaurant is expensive. If you are there, and the weather is nice, try to get seating on the roof. Whatever you are eating will taste better looking at the Indy skyline in the evening.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Rabulione
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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