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“Exceptional Hotel”
Review of The Alexander

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The Alexander
Ranked #7 of 182 Hotels in Indianapolis
Certificate of Excellence
GreenLeadersSilver level
Bloomington, Illinois
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Exceptional Hotel”
Reviewed February 20, 2014

We highly recommend The Alexander Hotel in Indianapolis. The Hotel is marvelous and the staff is exceptional! Market Place is the best brunch you will get anywhere in the United States. The staff remembers you by name and they are so welcoming and inviting. We love The Alexander and it is the only place we will ever stay in Indianapolis, Indiana.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank djonwater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Guest Relations Manager at The Alexander, responded to this review, February 24, 2014
djonwater,

Thank you so much for taking the time to write a 5 star review on TripAdvisor! I was so glad to read that you enjoyed your stay and the breakfast in Market Table. It is always great to hear that the staff knows you by name as well. Thanks for being a loyal customer and we hope to see you again in the near future.

Kind Regards,

Michelle Dollens
Guest Services Manager
The Alexander, A Dolce Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,641 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
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English first
Terre Haute, Indiana, United States
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 17, 2014

I have stayed here before for a Bachelor Party, but this time I wanted to make a great weekend for the wife and I. We checked in and our room wasn't ready just yet, but no worries we were treated to free drinks in the bar...which is awesome. We were given the opportunity for a free upgrade since our room wasn't ready so that way we can get settled in. Once settled in the Champagne and strawberries arrived and they were delicious. We loved the cleanliness of the whole place. The bed was great for a comfortable nights sleep, the shower was super nice, and the staff were amazing. Shout out to Hampton at the front desk, Michelle (manager), Dakota in the bar, Alberto in the Market Table restaurant, and last but not lease Mike (not sure what department) as they were all helpful.

Room Tip: Suites are super awesome!
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rubin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Guest Relations Manager at The Alexander, responded to this review, February 19, 2014
Rubin N,

Happy Valentine's! Sounds like you made it a great one. Thank you so much for staying with us again, Rubin. Glad to see that you were able to bring your wife this time. Hopefully, you can make it an annual trip! See you soon.

Kind Regards,

Michelle Dollens
Guest Services Manager
The Alexander, A Dolce Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis
1 review
Reviewed February 17, 2014

At checkout the hotel gave us a bill for an extra 73.00 bar tab. We never went to the bar during our stay. After telling the front desk about the problem we were treated like liars by the front desk clerk.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Kris T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Guest Relations Manager at The Alexander, responded to this review, February 18, 2014
Kris T,

Thank you for reaching out to me about the situation, Kris. I am so sorry that you had that experience and I can assure you this is not our standard of service. Again, please feel free to contact me directly for any other information regarding the incorrect charge on your account. I would be happy to speak with you again.

Kind Regards,

Michelle Dollens
Guest Services Manager
The Alexander, A Dolce Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis
1 review
Reviewed February 17, 2014

Not your typical Indianapolis hotel. We stayed at The Alexander because we were attending a concert and wanted to walk back from Banker's Life instead of finding a cab. From the moment we pulled up to the hotel until the time we left, it made an impression. The staff, the bar and restaurant, the room, and the ambiance were first class! Any need was met and everyone did their best to exceed expectations, which they accomplished!. The location was fantastic as well!!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Allen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Guest Relations Manager at The Alexander, responded to this review, February 19, 2014
Allen W.,

Thank you for staying with us to attend an event at Banker's Life. We really are a great location for this, even in bad weather! I was excited to see that you enjoyed your stay and that we made a lasting impression on you. We truly are a unique hotel with new take on the design and function of the rooms and lobby. Thanks again, and we look forward to welcoming you back in the future!

Kind Regards,

Michelle Dollens
Guest Services Manager
The Alexander, A Dolce Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake in the Hills, Illinois
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 16, 2014

We just returned from a great weekend at the Alexander Hotel. We ave stayed there before, and once again were not disappointed! The room was excellent, the bar is great, and the room service was outstanding!

Room Tip: Get one that faces Lucas Field if possible
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bentley63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Guest Relations Manager at The Alexander, responded to this review, February 19, 2014
bentley63,

Thank you so much for your 5 star review on TripAdvisor! We certainly appreciate your continued business with us and hope to see you back again soon for another "outstanding" stay!

Kind Regards,

Michelle Dollens
Guest Services Manager
The Alexander, A Dolce Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springboro, Ohio
Level 4 Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed February 16, 2014

Stayed here for a night on Valentines Day. Very cool and modern hotel. The room was huge and immaculately clean. Only minor issue is that the room was a little cold...the thermostat was cranked and it didn't seem to get too warm.

The location is OK, just a short walk to the main part of downtown. This hotel would be excellent for any event at the Fieldhouse.

The lobby areas are very cool with a ton of interesting multimedia artwork.

Room Tip: Ask for a room with a view of the stadium or Lily. Some rooms look into the parking garage.
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank goob13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Guest Relations Manager at The Alexander, responded to this review, February 19, 2014
Goob13,

Thank you for taking the time to rate us on TripAdvisor. We are so happy that you chose to spend your Valentine's Day celebration with us here at The Alexander. I would love to hear more about the heating issue in the room so we can get that checked out. Please feel free to contact me directly at 317-624-8224. We hope to see you back again for another stay with us!

Kind Regards,

Michelle Dollens
Guest Services Manager
The Alexander, A Dolce Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis
2 reviews
Reviewed February 14, 2014

This hotel has great art, positioned just right. The modern look and feel is sleek and calming It's just a short walk to the Bankers Life Field House. The food chocies at the resturant could be expanded. The shrimp tacos were just so so.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle D, Guest Relations Manager at The Alexander, responded to this review, February 19, 2014
Karen M.,

It was great to read your review on TripAdvisor. Thank you so much for coming to stay with us and taking the time to enjoy the style of the property. I will pass along your comments about the shrimp tacos to the chef. Look forward to serving you again in the future.

Kind Regards,

Michelle Dollens
Guest Services Manager
The Alexander, A Dolce Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Alexander

Property: The Alexander
Address: 333 S Delaware St, Indianapolis, IN 46204-3747
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #7 of 182 Hotels in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Alexander 4*
Number of rooms: 209
Official Description (provided by the hotel):
The Alexander, managed by Dolce Hotels, blends design with function in this unique urban hotel. One aspect that sets The Alexander apart from other hotels is its Art Program, curated by the Indianapolis Museum of Art, including 12 artworks created for the hotel by individual artists and a total of 40 works of art displayed in the hotel’s public spaces.Located in the vibrant CityWay neighborhood in downtown Indianapolis, The Alexander is within walking distance of corporations such as Eli Lilly, Rolls Royce, WellPoint and Indiana Farm Bureau. Catch a Colts game at Lucas Oil Stadium, a Pacer’s game or concert at Banker’s Life Fieldhouse, attend a conference at the Indianapolis Convention Center, visit the zoo at White River State Park or head to Monument Circle for a performance by the Indianapolis Symphony Orchestra. ... more   less 
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