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“Very disappointed!!!!!!!”

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Hilton Garden Inn Indianapolis Downtown
Ranked #18 of 182 Hotels in Indianapolis
Certificate of Excellence
Galesburg, IL.
Level 3 Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Very disappointed!!!!!!!”
Reviewed February 25, 2007

I booked the Hilton Garden Inn due to it's being the number one ranked hotel in Indianapolis on Tripadvisor. Two other couples stayed there due to my recommendation. Unfortunately we were all disappointed.

We were going to stay two nights at the Hilton Garden Inn, however, my wife could not breathe in the room very well the night we stayed. I don't know what the problem was. It may have been a smoker stayed in the room or someone had a cat in there. I will say the room was large and seemed clean.

The front desk and door man were very helpful. However, the service and food in the restaurant was some of the worst I have experienced.

We moved a couple of blocks west to the Hilton Downtown and were much happier the second night.

  • Liked — location and room size
  • Disliked — poor service while dining
  • Stayed February 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Lewis J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (104)
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English first
Santa Rosa Beach, Florida
Level 6 Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed February 10, 2007

Check-in/Arrival:
Arrived around 11:00pm, greeted by valet parking and bellhop. Check-in was fast and easy. We went directly up to our room. Entry to hotel was very nice; it had a beautiful fireplace and plenty of seating in the lobby for guests to relax and gather if in a group.

Room:
Room was decorated nicely, and the refrigerator and microwave are a great addition to the room for guests staying for multiple nights. Beautiful curtains, though the “room darkening” portion could use some help. Instead of going to the floor, like the curtains, the room darkening portions end at the window sill, allowing light to come in through the top and bottom. With a light outside the window, this did light up the room a bit at night. I am not sure if all rooms are like this.

Bathroom:
I was very pleased with the bathroom overall. With a granite countertop and granite shower walls, it was very up to date. The soap dish was a cheap plastic, which didn’t seem to go with the rest of the bathroom. Towels are your standard hotel variety. Personally, I prefer the vanity and sink to be separate from the shower in a hotel room (just easier to get ready away from all the steam if someone is taking a shower); but this bathroom was not laid out that way. That said, the bathroom was very clean and provided everything a typical guest would need and expect in a hotel bathroom.

Bed:
The biggest disappointment was the bed. The mattress pad had a lump line throughout the center. We called front desk and they delivered a replacement that we put on the bed…this fixed the problem. I would assume this was just a random occurrence. With the look of this hotel and the type high quality furnishings, they need to upgrade their bed linens. I would recommend replacing the bedspread with a duvet and/or triple sheeting, especially given the current trends in the hotel industry that seem to focus on bedding.

Housekeeping:
Fantastic. Everything was clean and up to standards.

Location:
Perfect location for those looking for downtown accommodations. We were able to walk everywhere; I especially appreciated being so close to a downtown mall to finish up some last minute Christmas shopping.

Service:
Great service; front desk staff were always very helpful in recommending restaurants and/or providing directions. They even lend you an umbrella when it rains!

Overall:
The room itself was very small. I assume previous posters with glowing reviews were upgraded to the suites with two double beds and/or corner rooms. Traveling with my spouse, we prefer a king size bed, which meant we had to sacrifice space. I would not want to spend much time in the room other than to sleep. If I was here to work or traveling with a family, it would be too cramped.

I would recommend this hotel if you are looking for a clean room with great service in downtown Indianapolis, provided you are either traveling alone or able to get a room that is larger than the one we stayed in. It was my understanding from this hotel that the king bed rooms are all this size. If that remains the case, we will likely look elsewhere the next time we are in Indianapolis...for the money, I prefer a bigger room with a better bed.

  • Liked — Cleanliness, Great Service
  • Disliked — Bed, Room Size/Configuration
  • Stayed December 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Cindy30A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarksville, TN
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 9, 2007

Indeed it was a nice hotel. There were fresh cookies at check-in counter when i arrived. Nicely remodeled, decor had a warm feeling to it, but rooms were small. Didn't like the placement of the bathroom. It was right next to the bed so one someone goes in the light will definitly shine on you. The bathroom too was small. Overall i enjoyed my stay i guess according to its location you get what you pay for. I associated everything in the city to be small with a bigger price.

  • Liked — The hotel was quiet. Didn't hear a lot of noise and commotion from the hallway as people entered and exited their rooms.
  • Disliked — The layout of the room with the location of the bathroom.
  • Stayed December 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank luvnjoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terre Haute
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 5, 2006

Wow. If you are looking to stay downtown, this is the place. Not only does it have an excellent location in city center, the service and accomodations cannot be beat. My room was large with a seperate living area including desk, fold away bed, t.v., etc. Very nice. Be advised: parking is $18/night. Overall though this hotel is a great value.

  • Stayed March 2005, traveled as a couple
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Lauri1232000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rgaspich
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 31, 2006

My husband has been staying at the Hilton Garden Inn in Indy since September and will be there till January. We both can't say enough about it. They have treated him wonderfully. I have visited a few times and have been treated wonderfully as well. The hotel offers a nice pool, fitness center, close to all the restaurants.

  • Stayed September 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
8 Thank rgaspich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Du Quoin IL
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 29, 2006

Stayed the weekend in Indianapolis. Hilton gaarden Inn was great. I came with 2 teenage girls and we had a great time! The hotel staff was very helpful about every thing we needed and places that we wanted to go. We felt totally safe staying in downtown and loved seeing the city. Thank you to the staff at the hilton Garden Inn for being so nice and helpp!!! Would stay again!!!

  • Liked — location of the hotel. and the staff friendlyness
  • Tips/Secrets — Just have fun there is lots to do
  • Stayed July 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
11 Thank yoshi9024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Wayne, IN
Level 5 Contributor
50 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 307 helpful votes
Reviewed July 25, 2006

BOOKING IT: We only live a couple hours away from Indianapolis so this was a last-minute decision to get away as a family. On-line the rates were over $200 due to an expo in town, but we called the hotel itself and secured a rate of $159., their rack rate.

GETTING THERE: The hotel is very close to I-65/70. The hotel itself is well-marked and easy to find.

THE HOTEL ITSELF: Outside is made of limestone, Neo-classical period. It is a historical building, the Fletcher Savings and Trust bank constructed it in 1914. In 2002 the Hilton Garden Inn bought and restored the building and opend it in 2003 so everything looks recently remodeled. Inside: the style is sleek and modern, but with the old bones of high ceilings and marble columns. Look up to see the beautiful mouldings. The fireplace would be nice to warm up at in the winter, a nice feature in the lobby!

OUR ROOM: We loved having room 1522 and would consider it an upgraded room since it was a corner room and so there was more square footage and an additional huge window ! The color scheme is sage green, soft gold and cream. We had two double beds since we travel with our two small children. The bathroom must be handicap-accessable since the door was extra-wide and grip bars were provided in the shower/tub. Our room had a view of Monument Circle, very pretty with the fountain at the base and lots of flowers next to the fountain. The bathroom counter was granite, as was the wall in the shower/tub. Attention was paid to detail, the window treatments are elegant and also have sheers and room-darkening panels. Also, the towels were folded to fan out and toilet paper folded to a point. BONUS: Our room had a microwave and small refrigerator with cabinets to store any food items you brought! So, go ahead and pack that microwave popcorn or if you get in late they sell microwavable meals downstairs!

STAFF: EXCEPTIONAL!! The nicest, most helpful people! We are used to working with polite staff, but the group here welcomes in a warm, genuine way and we were asked several times if there was anything we needed.

POOL: The reality is better than the internet photos. In reality wall-sconces give up-lighting which is flattering as opposed to the internet photo which looks like it would be florescent lighting. The pool was empty every time except once, we visited five times. There are no slides or diving boards, so bring your own pool toys if you have kids. The pool goes from 3-5 feet and jacuzzi looks like it could fit 8-10 people. A nice feature is that the fitness center looks out to the pool. This is good because: 1) Parents can work out while older kids swim. 2) The fitness center is small and having a wall of glass makes it seem bigger. The fitness center had a bike, stair stepper, weights, treadmills, etc. (Don't forget your room key, you'll need it to unlock the pool doors.) The pool is well maintained, it smells of bleach and we saw several maintenance workers come in to check things, turn on pool lights, etc. Plenty of towels are provided and even a bin to leave used towels. The women's bathroom (I didn't venture in to check out the mens, sorry!) is one big room with plenty of space. A hair dryer is provided and tissues. In one corner is a shower scrubbed to the point that it looks like no one has ever used it. The shower curtain looks new. It could be convenient to swim or workout, then take your shower & get ready right there.

EXTRAS: Next to the pool is a coin-operated laundry room in case you like to do laundry during your stay. (We don't, so we are assuming that the machines work properly.) In case you forgot the soap, they sell forgotton items and snacks, etc. at "Pantry Pavillion" next to the front desk.
We did use the business center once. It is well-lit and organized. We had no problems using the Internet in our room and printing off our documents in the business center.
Room service is available, I would strongly recommend dining outside the hotel. We are big fans of PF Changs, Starbucks is across the street, there is even a micro-brewery nearby, "Rock Bottom". My husband had a business meeting at the hotel's "Great American Grill" and noted that the staff were doing their best, but the food itself was not "great". Eat elsewhere.

We walked to the Circle Center Mall. I would not want to walk there in high heels or in freezing/rainy weather, but in July it was a lovely walk. Bring comfortable shoes.

We also recommend the nearby Children's Museum.

OVERALL: I would say this is a 4-star hotel for families, business travelers, disabled, and singles! If they wanted to move up to 5-star, I would recommend a jacuzzi tub in the bathroom, a cd player, some bathrobes, up-graded bedding (the bedding if comfortable and brand new, but it isn't like sleeping on a cloud such as the Westin's heavenly beds.) and better hotel food service. I would highly recommend this hotel, we have stayed in many hotels in Indy and this is the best 4-star we have found! Uh-oh! The secret is out!!

TRAVEL TIP: Request the corner rooms!

  • Liked — Friendly staff, convenient location, beautiful room, clean room and pool, unique building
  • Tips/Secrets — Ask for a corner room facing Monument Circle
  • Stayed July 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
23 Thank SJL74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Indianapolis Downtown

Property: Hilton Garden Inn Indianapolis Downtown
Address: 10 E Market St, Indianapolis, IN 46204-3027
Phone Number:
Location: United States > Indiana > Indianapolis > Downtown Indianapolis
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Indianapolis
#19 Family Hotel in Indianapolis
#25 Business Hotel in Indianapolis
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Indianapolis Downtown 3*
Number of rooms: 180
Official Description (provided by the hotel):
Welcome to Hilton Garden Inn Indianapolis Downtown, an Indianapolis, Indiana hotel close to restaurants, museums and shopping. Relax in a spacious guest room or suite at this hotel in downtown Indianapolis, Indiana. Each guest room features a work desk, microwave, refrigerator, complimentary internet access and a 32-inch HDTV. Suites feature additional living areas with sleeper sofas. ... more   less 
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Also Known As:
Hilton Garden Inn Indianapolis Downtown Hotel Indianapolis
Indianapolis Hilton Garden Inn
Hilton Indianapolis

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